Spitzer Autoworld Akron (Rolling Acres Dodge) - Akron, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Fair, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I would first like to say that I completely appreciate my sales man John Stone "Stoney". He is a wonderful person, he has sold me to cars I will continue to purchase cars with Mr. Stone he gives the customer great concern and respect. However the Service Dept. as nice as they were and I understand this maybe out of there control. As I continue to express the greatest concern of mine is that I had rotors and brake pads install on the front and my rotors turned on the back with new brake pads and seeing that I have not put 10,000 miles on the car since I have bought the car from you I did some research on brake pads and rotors and I a sure you that brake pads should last any where from 25,000-30,00 miles and mine have not but as I find myself reading my paper work from the Service Dept.. I find that I do have a Manufacturer guarantee on all parts. So I hope when I call your Service Dept. I would greatly appreciate assistance in this matter. That would instill that there is Great Customer Service. I did also look up Manufacture's warranty and I assure you that this qualifies. I hope you take a few moments to read this. In advance thank you!
Sincerely, Melissa J. Wood  lwpieceawood[a]aol.com
I did not buy a truck I bought a 1999 Chevrolet Monte Carlo Z34! I want to take a moment and express my appreciation. Thank you, I hope to get this matter resolve and return as a repeat customer as I am true to the one that is true to me.
Number of dealership visits=2, Last visit date=02 28 2003, Date report submitted: May 24 02:17:44 EDT 2004

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
Transmission internal gears broken. Service department kept vehicle for 4 days before they agreed something was wrong. Finally replaced transmission.
Front brakes ground as if surface was metal to metal but repair personnel said there was nothing wrong. Pads had plenty of pad but pads themselves were bad and had to be replaced. Completed this at another dealership after Rolling Acres Dodge refused to replace.
Now I have a rear wheel bearing that is bad and even though I have an extended warranty I am reluctant to take it back to this dealership.
Number of dealership visits=3, Last visit date=5/30/03, Date report submitted: 02 Jul 2003 10:41

Sales=Good, Service=Avoid,
Paid $450 dollars and nothing done to fix the service issue, brought back one hour later. 5 days later I have the still broken truck and as of now am out the money. Dishonest all throughout the service department. Stay away!
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007