Spitzer Dodge - Cleveland, OH

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I had called about a recent sale that was going on (push, pull, or drag $4,000 min trade on a used vehicle) I had talked to a dealer letting them know about the pay off value on my car and my financial/credit problems. They said O.K., we will give you the $4,000 toward a car and pay off existing loan. When I got there, they wouldn't let me look at a used van, took me on a 5 minute test drive on a new van, had was trying to force me into signing paperwork right there on the spot. The deal about paying off my existing loan was farce. I was going to have to roll my negative equity into this payment and it was an outrageous monthly payment. I will never deal with a Spitzer dealership again. I'm not the only one in my family that has had problems with a Spitzer dealership. Be well aware of what you are getting yourself into!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=06-15-05, Date report submitted: Jul 3 11:10:55 EDT 2005

Sales=Fair, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Sales was ok, got the deal I wanted after 6 hr of bargaining. To much time spent there. Service did the job well under warranty, but informed me I need the brake & rotors replaced. no under warranty $300.00 16000 miles unreal. My Fords didn't anything until I had over 50k on them. No more Dodge/Chryslers for me.
Submitted by: T. Dehrmann      thdmann[a]yahoo.com
Number of dealership visits=3, Last visit date=8-18-04, Date report submitted: Aug 23 10:36:20 EDT 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
This dealership is the worst ever! Their service dept. stinks! If you didn't buy your vehicle there, you are not their priority. You get a lot of "can not duplicate" the problems that you have. They do not welcome you after warranty has run out and there are still problems they don't want to deal with now out of warranty. They tell you that sound or problem is "normal" just to pull the wool over your eyes. I have had several problems and issues that they will not and can not solve. Their service dept. doesn't have the knowledge that it should. The service advisor (Don) is cocky and thinks he knows, but he doesn't. He is awful to deal with and he doesn't tell the truth. Spitzer Management was contacted by phone, they never returned any of the phone calls. They are just interested in selling, not fixing. They do not treat customers like they should be treated. Would not recommend Spitzer to buy or to service!!!!
Number of dealership visits=way too many, Last visit date=April 2003, Date report submitted: 14 Aug 2003 14:44:55

Sales=Avoid, Service=Don't Know,
After spending five and one half hours going through the negotiating process, they finally agreed to sell me the car with the down-payment and monthly car payment I wanted. I then went to the finance dept., where I was informed that there was no way they could finance this car for that low of payments. They then tried to get me to put more down or increase my payment. When I told them I had an agreement with the salesman, the general manager got involved. He put on a show for me and went to the sales desk with my salesman and yelled loud enough for the entire place to hear "How did we f**k up this deal." He then came back to me and said that the sales manager that agreed to my terms thought I was financing for 66 months and not 60 as my signed agreement stated. I showed him that it clearly said that it said 60 months in several locations on the sales agreement I had signed. He then asked me to "split" the difference with him. I was infuriated, and after another hour of getting quite vocal was finally given an acceptable deal. (Although still higher than the original terms agreed to) Major BAIT and SWITCH!!! and AGGRAVATION!!!
Number of dealership visits=2, Last visit date=09/02, Date report submitted: 23 Dec 2002

Sales=Avoid, Service=Don't Know,
After hours of negotiating and coming to an agreed upon monthly payment, I left a satisfied customer. To my dismay less than a week later the finance department calls and tells me they made a mistake and I either have to cut a check for the remaining balance of my trade-in or roll it into my monthly payments because THEY FORGOT to enter it in the computer when handling my finance paperwork. Now, they have sold my car, and yet are telling I have to pay more than what I've already signed for, that I also cannot afford... The finance associate that called me flat out lied about statements that another person did not make involving paperwork he supposedly already sent in. Major Bait and Switch!!!
Date report submitted: 01 Feb 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007