Spitzer Dodge - Mayfield Heights, OH

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
They sold me a severely damaged car. I got to replace several parts after I found problems. They did not repair it when I craimed about. Then, recently, I needed to replace a few parts. After 3 weeks, nothing happened. They keep saying that the parts have not come yet--. Amazingly terrible staff.
Submitted by: Lou Fuluyama         fukuyar[a]ccf.org
Number of dealership visits=2, Last visit date=10 days, Date report submitted: Aug 14 12:02:12 EDT 2006

Sales=Fair, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
First off, my wife and I bought an Intrepid, not a Ram. We also did not do too much car-buying homework when we went to Spitzer. We went to Spitzer because they offered a $3000 minimum trade-in on any vehicle we brought in. Apparently, however, that did not include the car we were going to trade in. We never got a satisfactory reason why. We were able to talk the price down a bit, however, but I still believe we paid too much due to our naivety. We bought the extended warranty which paid for itself many times over because quite a few things went wrong with the car in its first 64,000 miles, including suspension pieces, brake equalizer valves (30,000 miles), and the A/C evaporator, all of which was covered. RE: the evaporator, however..... I had to fight to get that part replaced because CostGuard said that the diagnosis occurred two days after the warranty expired, which was due to scheduling conflicts at Spitzer. I called Spitzer every week since then t! o see if they had received the go-ahead from their contact person in Elyria, and was assured each time that the supervisor would contact this person again. I finally ended up tracking down that contact person and contacting him myself. 15 minutes later, Spitzer's service manager called me and we scheduled the car for the warranty service. Through the whole experience, Spitzer's employees treated me with utmost respect and seemed genuinely concerned with my plight.
I will write a letter to the general manager of Spitzer praising the service people because I feel that while it is easy to complain about a bitter experience, it is just as easy, though less common, to give credit where credit is due. Please keep that in mind if you found this site because you were searching for common problems with your Dodge or are researching dealerships. For every negative experience people have posted about a dealership, there are many others who did not bother to give their opinions.
Submitted by: Steven
Number of dealership visits=10, Last visit date=10/7/2005, Date report submitted: Oct 7 23:02:43 EDT 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
If you are not aware of Ohio laws. Once you buy your car, that is sign the contract. You are the owner. You are stuck with it. Don't go by what sales agents promise. If it is not written down in contract, you are pretty much done with this dealership.
Submitted by: Sandeep Dixit     dix411004[a]yahoo.com
Number of dealership visits=NA, Last visit date=1/24/2005, Date report submitted: Jan 24 11:32:28 EST 2005

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I called the service department because I have an electrical problem with my car. My light bulbs on my car keep going out. The service department told me that was normal. I have owned six different cars and that hasn't happen with any of my other cars. I do not know if I would every buy another dodge piece of junk car.
Annette
Number of dealership visits=over 5, Last visit date=2002, Date report submitted: Sep 24 08:08:01 EDT 2003

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
When you explain problems, this dealership will never go over and beyond to look a little harder for the problem(s)to get solved. They give you your vehicle back and there are screws missing or pieces missing, or its not put back together all of the way. They give you its "normal" answer when it's not "normal". They are lazy and do not try. You get the words "can not duplicate" most of the time. Incompetent service department. I would NEVER buy or service vehicle. Not a trust worthy company to deal with. The service advisor (Don) is cocky. He thinks he knew what he was doing and knew my situation......HE DID NOT. He told Chrysler rep over the phone I was no longer welcomed there, then lied about it. I would not trust Spitzer ever again as long as they have people like that working for them. The Spitzer Management office was called several times and they never returned a call. Spitzer does not care enough about their customers!!! They are interested in selling cars! and that's it! I would NEVER deal with them again!
I have been a loyal chrysler customer all of my life, I have a big family and I do not recommend Spitzer to anyone!!!
Number of dealership visits=over 50, Last visit date=April 2003, Date report submitted: 14 Aug 2003 14:57:55
Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Kept taking the vehicle in for repair. Always got a lot of excuses....can not duplicate. When the vehicle ran out of warranty I was no longer welcomed. As long as they got paid from chrysler, they were happy to serve me. The service dept. mickey moused my seat that had been in 23 times! They went through to many service advisors, which cause a lot of problems for me. They tell you things are normal running or just "normal" when they are not! The Spitzer Management when contacted never return your calls. They just don't care once a vehicle is sold. Their service and sales dept. stink! They say things that are not true. Service does not want to take care of you the right way if your vehicle was bought at a different dealership. You are put on the bottom of the list. I would not ever buy from Spitzer or deal with their service dept. EVER again!!!!!!!!!!!!!!! I've been a loyal dodge, chrysler person all of my life.......that may change because of Spitzer service.
Can you say LEMON? I put up with a lot of inconvenience because of this truck and the dealership I used. Spitzer sucks!
Number of dealership visits=too many!!!!, Last visit date=April 2003, Date report submitted: 14 Aug 2003 14:25:53

Sales=Excellent, Service=Excellent,
Never have I been treated so great at a car dealer. The price was fair (after some negotiations of course) and the service department has been excellent in making sure any problems or regular service I have needed were taken care of in a prompt and courteous manner. I would definitely recommend you give Spitzer Mayfield a chance.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 20 Jul 2002

Sales=Avoid, Service=Avoid,
I bought my Ram Pickup at this dealership and was told during the test drive that the truck had the the towing package on it. When we returned to the dealership the salesman and I commenced in negotiating an agreed upon price/payment. The salesman wrote all the features that I was most interested in on a piece of paper (the towing package being one of them). This was also the piece of paper he wrote his payment offers on. After doing all of his "Let me get this approved by my manager" routines we came upon an agreed upon payment. We filled out all the paperwork and I went to look at the truck which was no where to be found. They took it around back to wash it. I left the dealership very late (after closing) because of the very long approval time. When they brought the truck out it did not have a hitch on it. The salesman said bring it by tomorrow and we will put it on for you. I did not get my hitch (or my towing package). I was told if I wanted I could bring the truck back and they would get me a truck with the towing package on it for an extra $50/ month on my payment. I was suckered. I could not afford the extra payment so I just kept the truck as/is.
      The service department tried to correct a rust problem on my rear chrome bumper with an SOS pad there by scratching the chrome. After arguing for unacceptable amount of time I did get the bumper replaced and did not return to their service department for anything other than warranty work.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007