Davis-Moore Auto Group - Ponca City, OK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Most recently bought new 2004 Jeep Grand Cherokee and 2004 Dodge Neon. Cherokee we discovered had hail damage on top that was not disclosed at time of purchase. When inquired with dealership they continually told me they would check in to it and get back to me. They never did. I had to keep calling back. The sales person told me on one occasion they usually don't fix hail damage on the top of SUV's or tell the customer about any damage there because most people won't notice it. They still have made no efforts to resolve this issue. About 2 months after purchasing the Neon we began to notice a strong vibration in the steering wheel and fuel mileage was 19 mpg. After flashing the computer twice we now get 22 a far cry from the 28 - 30 city we were told by the sales person. Each time we took the car in they told us it did not give any error codes on the computer. When I asked the last time if they had any qualified mechanics that could service the vehicle without reading a computer screen The sales manager told me the tech that worked on my car had 21 years experience. It just so happened I know the tech that worked on my car and he just completed his vocational training and only recently turned 21. So far the sales people lie and the service people lie. On our first purchase 2 years ago with a Jeep Liberty the finance person changed the agreed to price by $2000 which I did not catch until everything was already signed and done. At this point I will never purchase another vehicle from this dealership and will never again by a jeep, dodge, or chrysler product either. I also discourage all my family and friends from buying. I personally purchase on average a vehicle every year and sometimes more. Many of my friends and family also buy as frequently. This dealership has lost a considerable amount of business due to poor customer service and lost several customers to Dodge, Chrysler, and Jeep products for the future.
Submitted by: Will Hitchcock
Number of dealership visits=5, Last visit date=9/2005, Date report submitted: Dec 12 00:42:38 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007