Johnny Roberts Motors - Altus, OK

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The service department is very poor. My husband has taken his vehicle into the service department twice in the last week because he was having problems getting it to start. He drives a 2003 Cummins Diesel 4-wheel drive, the service department told him that they could not find anything wrong, they said to run some injector cleaner through it and it should be fine. Wrong !!! Saturday morning February 26, 2005 it would turn over but not start at all. My husband then went down to Johnny Roberts and visited with the service manager, he seemed to be very disinterested in what my husband had to say. He said to call a roadside assistance and have it towed down there, but he didn't have a tech to work on it so he did not know when they would be able to get to it. We have our own business and this vehicle is how we make a living. If it is not running then we are not making any money. The service manager was not very concerned in helping us. We then called Cummins in Weatherford, Oklahoma and spoke with Chad Cummins, he said if we could get the vehicle to his dealership he would in return give my husband a pickup to drive and fix our vehicle. The transmission on this vehicle is still under warranty. I feel like any Dodge Dealership should be willing and able to work on this type of pickup. Our plans were to buy both of our next vehicles through the Johnny Roberts dealership, but since they took such a disinterest in helping us, we in return will probably drive out of our way to the Cummins dealership in Weatherford, Oklahoma and buy our next vehicles. My husband & I both have a Dodge pickup on is a 2004 4-wheeler drive Hemi & my husbands is a 2003 3/4 ton 4-wheel drive diesel. We purchased the 2004 through this dealership.
Submitted by: Gaila Harrison           bugman69[a]sbcglobal.net
Number of dealership visits=2 or 3 times, Last visit date=2-28-2005, Date report submitted: Feb 28 18:01:33 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007