Norman Chrysler Jeep Dodge - Norman, OK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We went to Norman Chrysler Jeep Dodge because of a flyer that we got in the mail stating that they wanted to deal with us no matter what the amount that we owed on the Truck. The flyer even stated that they would even buy the truck if we didn't purchase one. We already had our own financing through Capital One Auto Financing. We researched the cars that they had, even got our own NADA rating on the truck we were trading in. We walked in there with a check for up to $22,600 and all of the information that we needed. The salesman took one look at us and decided that we were just a bunch of country hicks. We have dealt with a lot of dealerships and have never been treated the way that they treated us. They were all very rude and we were told tHat they could only give us $10,000 on the truck when the NADA says that the trade in value on the truck is $14,750. The salesman even told us that we should go ahead and buy a car from them and let the truck go back. He even tried to get us to go with their financing instead of the financing that we already had. We really like the Dodge Cars and truck and will buy another one but we will never drive almost 100 miles to Norman or set foot in that dealership again. WE WERE NOT A BUNCH OF COUNTRY HICKS!
Submitted by: Janice Mashburn
Number of dealership visits=one, Last visit date=January 21, 2006, Date report submitted: Jan 22 08:20:12 EST 2006

Sales=Good (Poor assigned), Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Comments do not appear to agree with rating.
The Salesman was great. The Finance Manager, Ler, and Alex, who done the financing, Mike Kirk, the Internet Sales Manager, and a lady named Tonya in Public Relations were all very, very rude. We bought a "Big Horn Edition." The emblem was not and is not on the truck. They did not send enough money for the TT&T. They finally send the additional $40.00 to cover it. The Lender advised us that they were overpaid. We purchased an extended warranty and gap insurance, as well. We have yet to receive the paperwork on either. We have yet to receive the "Big Horn Emblem, which WE have to pay for to have it put on the truck. That is not our financial responsibility. Norman Dodge said to take it to a body shop, and they would pay for it. I do not believe them. This has been the most disturbing purchase of the 3rd Dodge we have bought. They said Friday that they sent all of this on that day, via Certified Mail. When and if we get the emblem, I will take it somewhere to have it put on, and I will send the bill to them. The truck was not even clean when we bought it. As far as purchasing another Dodge Ram, yes, we will, BUT not from Norman Dodge. Because of all of the confusion, they were going to send us a check for $200.00. We said fine, and thank you. It never happened. I asked them about it. They said to bring the SURVEY to THEM, fill it out there, give them a good survey, THEN they would cut us the check for $200.00. If that is not blackmail, I don't know what is. All of the people I mentioned are involved in this, BUT TONYA was the one who tried to blackmail us. This will not work. I plan on turning them in to the Oklahoma New & Used Vehicles Complaints Department. This was very wrong of them. They say that owe us nothing. We disagree with that. They tried to say the over-payment was the gap insurance. When I spoke with the Lender, the gap was included. A Big Horn Edition has the Emblem on both sides. We have neither. We WILL get them, along with all of the extended warranty and gap insurance paperwork.We got a letter on Friday, advising we NEED to purchase an extended warranty. We DID THAT at the Dealership. I hope and pray that something is done about this. How many other people have they tried to take advantage of. They were going to cancel the gap. I said NO. They are a dirty dealership. We went there with a draft check (our own financing) but Alex, in Finance, chose another lender, and KEPT all of our Capital One Auto Finance paperwork AND the draft check HE FILLED OUT. Very strange. We want what is ours and what we are entitled to. We will not rest until we get it. Monte bought the truck for me, Cindy, his wife. It is my truck. That is why I am writing this letter. We just want what is ours and what we paid for.
Respectfully, Monte & Cindy Deatherage.
Number of dealership visits=too many to recall, Last visit date=January 28th, 2005, Date report submitted: Jan 31 09:55:28 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007