Quinn Dodge - Bartlesville, OK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Good, Parts=Poor, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Bought a new 2005 Dodge truck (not from this dealership) and now I discover in November 2007 once I have a tire going down that the it takes a special socket to get the lug nut off. I don't know why they did this. Who would want to steal a factory Dodge wheel? I have a tire going down every day or two and can't get it fixed. I cannot find my special tool don't remember ever getting one with the truck. I can't find a dealership that can get this tire off. Dodge cannot give me another one using my vin number. Quinn Dodge dealership service department were friendly and tried to get the tire off using their tool but had no luck. I went to the parts department to see if I could order a new set of 4 lug nuts with a new key. I stood around for probably 10 minutes at the counter watching the parts guy enter something on the computer while I was trying to keep my 3 year old grandson under control. The parts guy had his back to me and never acknowledge that I was there and never said it would be a minute or anything. Surely he heard me talking with the grandson. Anyway I got tired of waiting and left. I don't have any plans to go back to that dealership. I have to make a 500 mile trip this next week and hope I don't have a flat. I like Dodge trucks but not happy with this special key situation needed for the wheels.
Be sure and check your dodge truck wheel and see if it takes a special socket to get the wheel off and make darn sure you have it in your truck. I don't think I ever got one and Dodge has no way of ordering you a new one or getting your old wheel off. I found a tire shop that said they could use a tool and take it off but would ruin the special nut. Why would Chrysler they put a lock on a set of factory dodge truck wheels. Not like everyone is jumping to steel them and why doesn't Chrysler have a way to replace the tool if you loose it. I have a special ignition key for a 1993 Firebird that has a computer chip and All I have to do is give my vin number and get a new key.
Submitted by: =Mike Clark          oldautoparts[a]yahoo.com
Number of dealership visits=2, Last visit date=11/13/2007, Date report submitted: Nov 14 10:45:39 EST 2007

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 21, 2008