Arthur Chrysler - Arthur, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Don't Know, bought there=Yes, scv_there=No,
We bought our 3500 dually through Arthur Dodge. Through our search for the right truck to pull our horse trailer I quickly became very frustrated with the lack of knowledge that most dealers had about any of their trucks that were older than a year old. The towing capacities have really changed in the last couple of years and I really wanted to know what particular truck configurations could do the job. Well I was impressed big time with the sales guys at Arthur, namely Tony G and Steve O ( avoid the guy with brillcream in his hair, he seemed to be a jerk !). They knew the specs off the top of their head and could tell me what year of truck I basically needed to do the job. I'm an engineer so I'm a little into specs !We live in a part of the province with hardly any dually's so we drove 5 hours to see their selection. They have at least 250 trucks on their lot ! Anyway, I came away feeling good about our truck purchase.
Number of dealership visits=1, Last visit date=March 1, 2003, Date report submitted: 11 Mar 2003 22:00

Sales=Poor, Service=Good,
This is a rural dealership, but is probably the largest stocking Dodge Ram diesel dealer in Canada (100-200 Turbo Diesels in stock at any one time).  Their service department has gone out of their way to solve a transmission (automatic) shifting problem.  However, I am sometimes left with the feeling that they are not up to speed on TSB's and recall issues.  The sales department left much to be desired in their treatment of customers (salesmen not dressed appropriately, blow cigarette smoke in your face, etc.) They did give their best price on the first visit, which I appreciated, while 2 competing city dealerships both refused to give their best price, insisting instead on the final opportunity to beat the  competitors' best written price.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Sales=Poor, Service=Don't Know,
Talked to sales on a Sat morning. They are the largest stocking Ram Diesel in Southern ON. Drove 2 hours to get there and our contact did a no show. The other one tried to sell me a used 2500 that was painted over and this was denied. So watch these guys, as you should any who sell used cars.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007