Brampton Chrysler Dodge Jeep - Brampton, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Following up on my earlier post (Apr 6, 2004), I finally won against the gangsters, and got a buyback, $30,660 plus PST, for a Liberty that is 23 months old, so I guess it's an OK price. Unfortunately DC picked Brampton Chrysler to handle their transaction; this is the dealer that banned me!!! I took the Liberty in, got my cheque, and in the wow of it all, I left without my plate. I went back a half an hour later, but Ed The Sock STOLE THE PLATE!!! I had to call the Police, to deal with this childish owner, and they did. He delivered the plate to Police 22 division the next day. Ed The Sock is a piece of work. He used to be a silent owner before, with Tim Robertson running his dealership for him... but now, with King Moorhead gone in service, the abrasive, foul mouthed, Ed The Sock is fully in charge.
Submitted by: =Mo Janes     bigbadmo[a]yahoo.com
Number of dealership visits=more than 10, Last visit date=September 23, 2004, Date report submitted: Sep 26 22:46:58 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I leased my second vehicle here last summer. My experience has been very positive. They never performed service that was unnecessary. I was concerned about the condition of my brakes and after they tested them they determined there was 25% left on the pads and since this was a leased vehicle that would be turned in a couple of months down the road they suggested I wait it out. My experience at other dealerships has been quite the opposite. They have tried to fix every little thing and made it seem very urgent and that not having these services done immediately would be a cause for concern. I was very impressed with their care and regard for unnecessary deflation of my pocketbook.
Number of dealership visits=10, Last visit date=April 30 2004, Date report submitted: May 4 21:49:36 EDT 2004

Sales=Good, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Mopar addict, 10 years with this dealer, 4 new purchases, still have an 01, 02, 03 from them. I'll spend $20 for a part, and fix myself (under warranty) 'cause the Service department has a habit of fixing one thing, and screwing up another. I have watched them deteriorate, and get worse with attitude over the last few years (I blame Daimler). With my 03, after 10 visits, they have told me to piss off - it's not a problem! (according to them) Will not give a work order for warranty work, if they can't fix it - this dilutes your paper trail. Parts dept sells for 10-15% over suggested list. You definitely do not want to talk to the owner... you'll get further talking to yourself. While I can't totally blame the dealer for the attitude (Daimler takes some), my business relationship is over, both with the dealer, and Daimler. Try writing a letter to Windsor some day, and you'll understand that their crap trumps the dealer's crap.
MO     bigbadmo[a]yahoo.com
Number of dealership visits=NA, Last visit date=March 25, 2004, Date report submitted: Apr 6 21:47:35 EDT 2004

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Too much to type again...here is letter I sent to the dealer...love the van, disliked the service at the dealer where we bought it.
To whom it may concern:
Good day, we brought our 2001 Grand Caravan van in their yesterday (Invoice# CCCS178555), and were dealing with Bass Mangra and Kingston Moorehead.
First, let me say that Mr. Mangra is an outstanding service advisor. Please make him aware of our comment.
I had complained about a clacking noise which I believed to be related to a bearing noise. The noise was similar to the noise emitted by a lifter/pushrod that is not getting any oil, a "clack" if you will.
I was advised by a friend of mine who is a mechanic at Downsview Chrysler to bring it to you first because you sold us the van. We obliged because up to this point, your service has been on par with your 5 star designation. He said if we had problems with you, that he would look into servicing the van.
Mr. Mangra had Mr. Moorehead listened to our van and even though it was obvious that the noise was abnormal, Mr. Moorehead, acting in the supposed capacity of Service Manager, declined to perform the repair and informed me that he "would be surprised if any other dealership would spend the time to investigate the noise".
We left your dealership with a bad taste in our mouths as I knew the sound was not normal. I was going to bring it to Downsview Chrysler but decided to get a second opinion, and so we brought the van into another Chrysler dealer this morning, a dealership with whom we have never dealt with.
The van is now being kept overnight as they suspect the noise is related to the timing chain. Because of the inept attitude of your service manager and his refusal to invest the time to even try and investigate the cause of the noise, we will never be bringing our van into your dealership for any further business, warranty related or not. If we do decide to purchase another Chrysler product, we will look elsewhere even though you are right down the street from us. Please remove us from any lists that require a representative to contact us for service related follow ups or issues.
I will also be filing a formal letter of complaint to Dodge Canada with respect to Mr. Moorehead?s lack of concern towards our issue and his obvious need for a refresher course related to his customer service skills.
Regards,   bryanshirl[a]hotmail.com
Number of dealership visits=6-7, Last visit date=3/2/04, Date report submitted: Mar 3 12:47:27 EST 2004

Sales=Excellent, Service=Avoid,
Bought my 97 Cummins turbo diesel new, sales and leasing dept were great. Parts department is also very good. Service absolutely sucks !! Service department is a joke, very rude, impatient, and refuse to listen to the customers complaints. Took them DAYS to even look at my truck, all the while telling me it was being worked on. Left truck outside every night (when I was guaranteed it would be parked inside due to expensive toys on truck), truck was FILTHY inside and out after repairs, I could go on and on. Service manager is a rude jack a$$. He voided the complete warranty on my truck without even looking at it. Said it was due to a snowplow being installed. It has one, and has had one from day one. That's the reason I bought the truck (to plow), it was spec'd for it, dealership and DC knew all about it, and he decided to tell DC that the truck was abused ??? due to plowing. Funny how plowing can wear out your fuel sending unit (known DC prob), and cause the DRL's to quit (another DC prob). Body shop is also a joke as the BS manager could not recognize the rail dust in the white paint. Gave me the usual excuse, environmental fallout. Had to go to a regional rep from DC to get any satisfaction. Sorry about the rant, just a little pissed at getting SCREWED by the service dept after buying a $55,000.00 dollar truck from the SAME dealer. AVOID THEM AT ALL COSTS, There are to many other good dealers who actually want your work, so shop around. Have used Davidson Chrysler in Scarborough, and they were awesome, they bent over backwards, and have never spent a penny there.
Date report submitted: 17 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007