Columbo Chrysler - Woodbridge, ON

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
WARNING!!!!DO NOT GO TO THIS DEALERSHIP!!!!!!! They act all wonderful and caring but they are crooks! Because my husband didn't have a credit history and we were trying to get his name on the car, it took them 4 DAYS to try and get an approval, never mind that, they tried to SCAM us by trying to get us approved for $10,000.00 ABOVE the price of the car. When we called them on it they folded and made up excuses after excuses. We finally decided to just pay cash and get the hell out of there. We had already put a deposit down and that wouldn't have been refunded if we left. They then claimed that we LIED on our application, which we didn't. HORRIBLE HORRIBLE service. NEVER GO THERE!!!
Submitted by: Teresa Savo      mike[a]lsthosting.com
Number of dealership visits=10, Last visit date=May 1, 2006, Date report submitted: Nov 29 10:11:26 EST 2006

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Purchased a used 2000 Jeep Laredo at this dealership in 2003, and just found out now that this vehicle was a daily rental and was involved in an accident in November 2002. Which was never disclosed to myself at the time of purchase. When my friend went in to discuss this with them on behalf of myself as I am a single mother with three kids and always working. He got told to get the F--k out of my dealership by Wayne Conner the new dealer principle. Furthermore I tried to talk with these people previously and they told me the same thing basically on the telephone.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=Nov 25 2006, Date report submitted: May 4 23:19:26 EDT 2006

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I have just recently purchased my first vehicle. And yes, I bought it at the Columbo location. I had been shopping around for a few months, and nothing had jumped out at me, but if it had, the salesmen scared me away. On a whim I decided to stop by Columbo. I fell in love with my car, but I knew I was making my decision based on the physical features alone. There were a few modifications I wanted for my first car, but I wasn't completely sure how to go about it. Then with my luck, a very charming salesman by the name of Jonthan Duck, approached me. I told him what I was looking for, and informed him that there were a few extras I wanted to enquire about. We walked around the dealership, he showed me a few of my other options, considering my limited price range. He explained the pros and cons of every car on the lot. He was completely honest with me about the highs and the lows of every car. Without me saying a word about the car I had initially been interested in he led me back to the very same vehicle and said "This is the car for you." Yes yes it was. However, I still wanted to know about the extra features, and whether or not they were affordable. I have never seen a salesman jump through hoops, the way Jon did. He also, knocked my monthly payment, down to a price so low that I would have never even suggested. So I walked away with an awesome car, with all of the modifications I wanted, paying such a great price, that you wouldn't believe me if I told you. I am very happy with my experience at Columbo and it is all thanks to Mr. Duck. I would recommend him to anyone in the car buying market. Salesmen have a bad wrap, Jonthan proved that stereo-type to be quite the opposite. I will be doing business with him again. And you would be stupid not to.
Thank you Jon. I am so happy with my purchase, best wishes!!!!!!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=beginning of feb, Date report submitted: Feb 24 11:40:21 EST 2006

Sales=Poor, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Never service or buy a vehicle from Columbo and your will be a lot better off
Number of dealership visits=5, Last visit date=may 26, 2004, Date report submitted: May 28 08:44:18 EDT 2004

Sales=Fair, Service=Avoid, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Had a routine oil change done on a 99 Concorde. After 1.5hrs of waiting the service rep asked me how I was getting home, since my vehicle was not driveable. I asked him why, and he told me the oil drain plug was stripped! The car has less that 90K and all service had been done at this dealer. A new oil pan was needed, and it would take a day. After I cooled down, he explained to me that the threads had failed because the pan is made out of aluminum, and the drain plug is made out of steel. Cost for repair was going to be about $350, and I had an extended warranty that was supposed to cover the oil pan. This is clearly a design defect or a tech over tightening the plug. The service rep also was nice enough to call a Taxi, but would not cover the cost!!!!!!!!!!!! ($10) Columbo said that this repair would not be covered by the warranty, because it was wear and tear (at less than 90K?????) Eventually, after several calls to the service manager, they agreed to cover the cost of the parts and labor.
This is not the first bad experience with this dealer, so I would suggest staying clear of them for service.
Number of dealership visits=8, Last visit date=Nov 2003, Date report submitted: Jan 17 08:04:37 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=4, Last visit date=Sept. 14 2003, Date report submitted: Jan 16 16:50:00 EST 2004

Sales=Excellent, Service=Avoid,
I took my 1997 van for a problem of oil leak. They told me it need to replace Rear rocker cover gasket. When I took my van after fixing, I took it to My Mechanic and He told me they never replace the gasket. After contacting them they admit that yes they did not replace rear gasket but they did the front one, where there were never leak. On same visit they told me to replace Tensioner which is jammed. This is also not correct. My Tensioner and belt is very fine as per Other Mechanic.
Date report submitted:  23 May 2002

Sales=Don't Know, Service=Avoid,
Had new truck in for service, got truck home and washed it, found large scratch on drivers door and my new STAINLESS STEEL running boards were dented from the hoist. Called dealer, truck has left the property so the damage could have happened anywhere. I drove straight home from the dealer!
Why can't they fix things the first time instead of the 3rd or 4th visit? Stop relying on the stupid little handheld gadgets to tell you what's wrong and go back to school and learn troubleshooting. Two mechanics drove my truck and told me there was nothing wrong with it and the vibration was in my head. I crawled under my truck and found a broken u-joint! P.S. new u-joint blown after 25 miles! This is not a work vehicle!!
Date report submitted:   15 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007