Trenton Chrysler Dodge - Trenton, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Over the past three years I spent over 100,00.00 dollars at dodge in Trenton and I guess that was my own fault for getting sucked in by that crowd. The last time I was there was in Aug. 03 and I mean that is the last time for me. My wife and I bought a 2001 Grand Cherokee and when we went to pick it up they only had one set of keys and so Mr. Young decided to look for that key but could not find it anywhere. So he said that he would have one made up and it would only take ten minutes and three hours later we were on our way. That's what kind of service you get there after buying three vehicles there.Well I guess that means I'll never buy another Dodge again. I would never go back there if they were the only car lot in Ontario. I also wouldn't recommend them to my worst enemy. This is just one example from that dealership, I have more poor service and an even worst professional sales team.
Thanks again to Trenton Chrysler for giving me absolutely no customer satisfaction. Keep up the good work.
Number of dealership visits=4, Last visit date=Aug. 03, Date report submitted: Fri Oct 3 19:31:01 EDT 2003

Sales=Fair, Service=Excellent, bought there=Yes, scv_there=Yes,
The new service manager that is now there since the spring is excellent to deal with. Very honest and fair !!!!! Never go anywhere else for service on any of my vehicles. Recommend service department to anyone in the area.
Number of dealership visits=5, Last visit date=July 2003, Date report submitted: Sep 19 15:56:13 EDT 2003

Sales=Avoid, Service=Excellent, bought there=Yes, scv_there=Yes,
On the sales side of the house, I would highly recommend that the salesman I bought my truck from do like all the other competent and dedicated staff did, find another dealership to work for. I will NEVER even think about buying from them again, and I WILL NEVER recommend them to anyone. Absolutely no follow up care at all, after the papers were signed and I had some sales related problems, I was routinely left waiting for answers, phone calls went unanswered and if/when I went into the dealership I was left standing and waiting for extended periods of time. The owner is the worst of them all, when I took my complaint to him I was given a guarantee that he would look into my complaints personally and get back to me within 24 hours, that was 3 months ago. The overall attitude of the senior staff of this dealership is that "we have your money, now go away."
On the service side of the house, I find that the exact opposite exists. As it stands now, I could never put into words how I feel about the talent, professionalism, and dedication of the service staff. In rapid secession I had 4 or 5 major mechanical problems with my truck. Each and every visit to the service department was consistent. I was treated well, promises made are promises kept, and the bottom line is costumer satisfaction. Of course since recently the service manager and his wife have left the dealership, I am uncertain about the new service manager, time will tell.
Bottom line, if you’re thinking about buying from this dealership... DON'T If your looking for a good reliable service department, then you have found it.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 21 Jul 2003 23:19

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
Excellent service dept. Husband and wife team . Best service in the area. I an on my fourth chrysler and plan on buying new this summer.
Earl Monds     ejmonds<at>sympatico.ca
Number of dealership visits=10, Last visit date=april 2003, Date report submitted: 23 Jun 2003 11:53

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes, no comments offered
Number of dealership visits=10, Last visit date=march 2003, Date report submitted: 12 May 2003 02:15

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007