Upper Valley Dodge - Pembroke, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
After taking my vehicle there, I was told it was a minor transmission problem. It has been 2 weeks now and my pick up is still on the hoist after they have tried 2 attempts to fix it. They have let my spouse leave the garage with a loaner vehicle that is not serviceable enough for the road. The windshield washer doesn't work on it and it doesn't always start properly. Our pick up is steel under the warranty I don't think it should be a hard decision to make. After 2 attempt change the entire tranny. My doubts are that they are just trying to fix it to last until the warranty is over, so me the pore little customer ends up paying after I paid 25,000$ 2 years ago for that 1999 Dodge Ram Laramie.
Thanks. And I hope some one can do something about this.
Note: serving presently in the Balkans, I don't think that my spouse and kids should have to deal with that situation sir.
I just wish that instead of working around the problem they think it is. They should change the transmission, it is still under the warranty and only have 72,000 km on. Don't give your customer a hard time they just wont go back for a dodge. Because of that dealership I'm now loosing interest in it also as well as my friends.
gaetan     Graveline.JLG[at]forces.gc.ca
Number of dealership visits=4, Last visit date=01-12-03, Date report submitted: Dec 14 10:52:34 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007