Wendell Motors - Kitchener, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I recently traded in my 2003 Ram Quad Cab 4x4 and purchased a new 2006 Ram Quad Cab 4x4. Things have not changed since my last purchase in October of 2002. This dealer is excellent and is one that anyone in the area should visit for honest, up front people who go out of their way to look after you.
Submitted by: =Phil Maznyk
Number of dealership visits=Numerous, Last visit date=April 2006, Date report submitted: Apr 27 15:38:08 EDT 2006

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
3 times in for same problem and never did get fixed there.
Lack of communication between service technicians, service manager and adviser.
Did not purchase my Cherokee at Wendell's and it was brought to my attention by the service manager.
Mechanic could not fix the problem or just didn't want to put any effort.
Will never return to Wendell Motors. Beware guys it's your jobs on the line.
Number of dealership visits=4, Last visit date=November, Date report submitted: Jan 1 18:44:05 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
I did not purchase my 2002 Ram from them, back in Jan '02, but purchased it from Wellington Motors in Guelph. Didn't have any real problems with Wellington Motors until most recently. I took my truck in a month ago for the recall on the mirrors and the HVAC harness. All was supposed to be done. Then twice afterwards my blower did not work. I did make an appointment to take it back but really did not want to wait until Thursday so I phoned Wendell motors. They told me to bring it right in, so I did. Upon looking at my blower problem we come to find out that, in fact, it WAS NOT DONE!!! They, Wellington Motors, were supposed to of completed the job. Of they did not, so DC now has been charged TWICE for this job, once from Wellington and once from Wendells, who showed me all the old parts. After the completed "REAL" job Wendell Motors even washed my truck just because...which was kind of nice for me.
Number of dealership visits=none, Last visit date=June 3rd 2003, Date report submitted: 03 Jun 2003 23:38

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
I brought my 96 Intrepid in for the engine light on. They informed me it was a multiple miss code. They changed the spark plugs and cap. Low and behold the light comes on ON THE WAY HOME. So I bring it back now a coil pack is required, 2 days later light on again, but I find out it comes on at 135 kph. So they hook up a tester that takes a picture of the PCM. Well they changed the PCM light goes on again. Now they tell me not to go 135 anymore cause they haven't a clue. So I do like any person would do, I sold the car. Now I know why Intrepids are not on the Nascar circuit (besides being 4 dr, dimensions,etc)
Number of dealership visits=6, Last visit date=Dec 2001, Date report submitted: 26 Apr 2003 01:46

Sales=Excellent, Service=Excellent,
My most recent experience was my purchase of a 2003 DR Quad Cab Ram. It is my 4th purchase and was also the best to date. The sales manager whom I dealt with personally understood my needs, my time and was very thorough. Everything was double checked, no guessing if he wasn't sure he made sure by going that extra yard. The staff are very pleasant and take the time to answer your questions when asked. The service department is top notch and very thorough. Since Wendell's became a 5***** dealership the new look and layout is very pleasant and makes a customers experience that much better. When my new truck needed minor adjustments, they were done exactly as I would expect them.
Number of dealership visits=numerous, Last visit date=Sept 10, 2002, Date report submitted: 19 Sep 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007