Windsor Chrysler - Windsor, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We bought the truck in April. It is a 2004 Dodge Ram 4x4 Laramie with the Hemi engine. When we went on vacation the check engine light came on a couple of days later. We took it into the Chrysler dealership in Forest, Ontario. They said that it was the oxygen intake sensor. Upon returning home the truck could barely pull our trailer. We took it into Windsor Chrysler and they claimed to have fixed it. The following spring when we went to pull the trailer we discovered that it had not been repaired. It has been in several times to get it fixed for once and for all only to be told that they could not find anything wrong and claimed that they have not heard of any other trucks having this problem. The dealership that we purchased our trailer from has told us that he has a guy that bought a light weight 24' trailer from him and is having the same problem. He said that he took it out for a test drive and could not believe how bad it pulled. In June 2005 we to! ok the truck into the dealership hoping that they would fix it before we headed to British Columbia for vacation. They said they could find nothing but suggested we switch both the differential and transmission fluid to synthetic fluid. This we did. It made no difference. The driving on vacation was a nightmare. We had transports and mini-vans pulling trailers passing us. Upon our return we contacted the dealership and were asked to bring it in so that they could install a co-pilot. We took the trailer out. Now it was worse than ever. It was taking anywhere from 85 to 105 to shift into third gear. AND YES WE KNOW TO PULL IN TOW MODE!!!!!!! We took the truck back to the dealer to have the co-pilot taken out and were told that they would read it and let us know. Three weeks later we got a phone call to say that the co-pilot malfunctioned and could we bring it back in to try again. This was late in November and the trailer was already in storage for the winter. So ! now I am told I have to wait until we get the trailer back. ! Today we had an oil change done and were advised that both the front differential and the power steering are leaking. I two trucks we owned prior to this were both GMC Sierra's 1500 and they both pulled the same trailer without any problems. We are so sorry that we bought a Chrysler and would never even consider buying one again. We are seriously going to look into the new Toyota truck that is supposed to be out in 2007 (if the Chrysler lasts that long) because we are so fed up of the extremely poor service we are getting.
Submitted by: Pamela Girard
Number of dealership visits=8, Last visit date=going back in this week, Date report submitted: Mar 26 17:54:08 EST 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Honest, reliable, they go the extra mile. Never give up on a problem.
Keep up the good work!
Submitted by: Dave L
Number of dealership visits=12, Last visit date=Jan/06, Date report submitted: Feb 2 16:57:18 EST 2006

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Sales Dept promised everything to make the sale. Service don't do what they should. Have had 3 visits. 1st time the dealer ripped a seat fixing the radio, 2ND time they ordered the wrong seat cover, 3rd time they had the car 2 days (no loaner) and didn't do the work. I took the car to another dealer who fixed the problem and billed the other dealer.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=Feb 2005, Date report submitted: May 4 11:23:30 EDT 2005

Sales=Poor, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Dealership and salesman tried to screw me over on the purchase of 1997 Ram PU. Switched radios, overcharged me..... Lucky I'm a DC employee and got it rectified. Will NEVER return!
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=2000, Date report submitted: Jan 10 16:37:10 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007