Bryan Bickmore Dodge - Portland (Beaverton), OR

Visit Geno's Garage for Truck accessories.

The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Kept my car for two days, then told me it the problem was a bad battery, but I had just changed the battery two weeks ago. I told them where the problem was but they refused to go there because the part was under warranty and they wouldn't make any money. Ryan Collins is a total joke. Don't deal with him.
Number of dealership visits=1, Last visit date=2/18/2004, Date report submitted: Feb 19 16:50:48 EST 2004

Sales=Don't Know, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have a 01 Durango. I am very happy with it but my dealership's service hours are something to be desired. Recently they started not doing oil changes by appointment. This is very inconvenient because their service hours are the same as my work hours. I tried going in on my day off and was told it was a 3-4 hour wait. I have always serviced my vehicles
at the dealership I purchased them from but I'm going to have to change that and reconsider what and
where my next purchase will be
Rainer Guensch      rguensch[at]legendhomes.com
Number of dealership visits=10, Last visit date=12/26/03, Date report submitted: Dec 29 13:43:46 EST 2003

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had an awesome experience at Brian Bickmore Dodge, especially from their Service Manager. He was So helpful and it was almost as though he stopped his clock in order to better serve his loyal customers. When I have gone in, all I have seen is satisfied customers engaged in positive interactions with the entire service department. They have always gone a step above and beyond and have NEVER let me down. You read these other negative comments only because these people look for ways to tear down this dealership. What if all the GREAT reviews came in? You don't see them posted because they aren't looking to bring anyone down. Furthermore, the bad seed always sticks out. You could have a whole page of positive comments, and it only takes one negative complaint to try and turn the wheel in the other direction. To Brian Bickmore Dodge and their OUTSTANDING Service Department, KEEP UP THE FANTASTIC WORK!
Number of dealership visits=5, Last visit date=18 November 2003, Date report submitted: Nov 21 19:26:10 EST 2003

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
We have been dealing with these people and had no trouble. Until we took our dodge ram diesel in for a noise in the front when we turned. They called and gave me a long list of things that needed fixing including the brakes. I explained that I would do the brakes next month and did not want to do anything not covered by the warranty at this time. They said everything would be covered except 11 to 13 dollars and I approved this. Later that week they called and said the truck would be ready as soon as the inspector came and a part came in. On Friday they called and said the inspector refused to pay for a part and our bill would be 447.00! I called the inspector and he said the part was not worn and met factory specifications. I feel they fixed things that were not broken and did not need fixing. I will never deal with these people again and our son-in-law was going to buy a new dodge truck there and now he will go elsewhere.
Jack Coalson     COALMJ(at)AOL.COM
Number of dealership visits=8-10, Last visit date=5-16-03, Date report submitted: 18 May 2003 16:17

Sales=Good, Service=Avoid, bought there=Yes, scv_there=No,
I bought a new Dakota pickup. I soon learned that the gas gage is off by about 20 percent. I took it to Vancouver Dodge first to repairs. Guess what? They told be that it was normal. I then contacted Chrysler and got the run around. So I tried three times to contact the service manager at Bickmore Dodge. Finally he called me back and basically told me i was stupid to be upset that the truck gas gage was incorrect, and that this was factory design since 1997. Well, I have never had a new vehicle that had a gas gage that far off. I ask that i be put in touch with the regional service rep and was told that I could not talk to him. So, I guess the only recourse that I have left is to file a complaint with the better business bureau. I would not recommend purchase of a Chrysler product after this incident.
Number of dealership visits=1, Last visit date=04/30/2003, Date report submitted: 30 Apr 2003 17:54

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
We have purchased three vehicles from Bryan Bickmore..(you would think we would learn wouldn't you) Not once have we taken any of the vehicles in for service have we been happy. Most of the time when we ask them to check something, we are given the same answer "Oh, we couldn't find anything wrong" or "That is normal for that vehicle" The passenger seat on the Durango moves when occupied and going down the road, not much just enough to be irritating, guess what "they couldn't find anything wrong" One of the speakers has a rattle guess what "they couldn't find anything wrong" The Dakota truck had to have the heads replaced when it was less then a year old!! It has been in since then for numerous problems, gaskets leaking, transmission problems etc. We truly feel that if they had competent people working on it, all of the follow up visits wouldn't be necessary.
Each time we get a phone call asking if we were happy with the service, each time we tell them no. Today a lady called to see if we were happy, I once again told her no, when I told her that the people in the service department were a bunch of idiots, she started to argue with me. So I see the people that do the phones are mentally challenged also!! If you purchase a new car from this dealership, make sure you purchase the Chrysler warranty so that you can take it someplace else for service!!
George Moore       Sharliemae(at)aol.com
Number of dealership visits=dozens, Last visit date=3/11/03, Date report submitted: 12 Mar 2003 14:45

Sales=Good, Service=Avoid,
Had an engine replaced in a Caravan at 135000. Engine leaked oil for 3 return visits until they finally found the leak. Engine has never had the power it once had with the old engine and I have been told that "that's the way it is with new engines" A year later we asked the dealer to replace transmission fluid as it had never been changed. Vehicle was returned and later noticed the the transmission was leaking fluid. Kept adding fluid and returned vehicle to dealer and transmission cover was replaced correctly. Vehicle will not shift into high gear until it gets warm and when we returned to dealer they said we would need to buy a new transmission, that they weren't at fault "You know those Caravan transmissions fail". I have never been back to them for service.
David Loseke
Number of dealership visits=12, Last visit date=February 2000, Date report submitted: 05 Nov 2002

Sales=Avoid, Service=Avoid,
I bought my truck at Bickmore Dodge so I thought I would let them do the service boy was that the wrong thing to do my truck only has 22000 miles on it and they said I need a trans. service that would cost me 125.00 and I should do a list of other thing the esta. was 824.00 so I went home to ask my husband he went crazy and called the dealer they told him a different story than they told me they told him that I asked to have all the things done and that they tried to talk me out of it lucky for me my husband believed me and not the a&&UJYRX at the dealer so we thought you might want to know how they treat women there thank you for this page
Number of dealership visits=3, Last visit date=10/30/02, Date report submitted: 02 Nov 2002

Sales=Good, Service=Avoid,
Had my vehicle in several times during the three year B to B warranty for problems with the brakes and the brake warning light coming on for no reason. The brakes would pulsate when applied (they claimed that was normal)[it turned out to be a warped rotor]. They could never find any problems, or so they said. After the warranty ran out I was able to find the problem myself using nothing more than a dial indicator and a vacuum gauge. It turned out to be a bad vacuum assist booster for the power brakes. At later dates I took it in for problems with the paint on the roof and hood of the vehicle. It had started to pit and rust. The rep told me several times that he would call me to schedule it in for refinishing and that the dealer would cover 75% of the cost. That was during the summer last year and I still have yet to hear from him/them. I don't know that I will ever get any satisfaction from this dealer or any dealer for that mater. I have NEVER had any good experiences with any dealer in my entire forty plus years of driving and don't expect things to change now.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 23, 2007