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| DodgeRam.info > Dealership Surveys > OR > Gresham Dodge - Gresham, OR |
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The most recent reports are at the top of the list; the oldest are at the bottom.
Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No,
Buy_DaimlerChrysler_again=Maybe,
Gresham Dodge. 9-20-07 I drove from Seattle 3 hours to Gresham dodge to buy
a used 2006 Toyota Tacoma. Before I drove down Andrew told me that the vehicle
was in like new condition, and we agreed on a price. When I got there Andrew
was not there so I had to deal with Mathew. The truck apparently had been used
by a painter. The truck has multiple colors of paint in the bed of the truck,
and on the interior in small areas. I decided to buy so we went inside for the
paperwork. I explained that I am setup with a loan From BECU (Boeing Employees
Credit Union) Mathew proceeded to collect my information SS# job info, monthly
income, terms of loan, interest rate, months of loan, and he put them on a credit
application. I told him I already have a loan setup. He said that they just
needed this info to transfer to my credit union. I was then given a cup of coffee
and told to wait for the finance manager. An hour and a half later the finance
manager was ready. We sat down and he proceeded to attempt to process the credit
app with their lender not BECU! I explained that I did not want to user their
lender, and he told me that we needed to do a complete credit ap. and paper
work with his lender just in case my lender didn't send them a check. He tried
to explain this second load as a backup to make sure that they got paid. I told
him that BECU could also wire them the money so there would be no concern over
payment. He said it was too late to call them. I informed him that they were
open till 7 pm. He then told me that they were not able to accept wire transfer!!
All in the same conversation with him we were discussing the junk fee's added
to the paperwork. They agreed to take off all junk fees but one. A $50.00 processing
fee. He told me that everyone pays this fee even him or the President. I asked
again for them to call my bank for payment, and he said they would do that later.
Finally I asked if he was insisting on the junk fee and completing a loan with
his lender. He said YES, so I got up and walked out. The sales manage also came
in the room near the end to attempt to tell me this was all normal. Total BS.
They basically had no intention of using my bank.
Submitted by: Lance Smith
Number of dealership visits=1, Last visit date=9-20-07, Date report submitted:
Sep 21 14:33:07 EDT 2007
Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No,
Buy_DaimlerChrysler_again=Maybe,
I would avoid this dealership because the sales people lie left and right. My
wife and I looked at a car on ad listed at $12,997 but I forgot this number
while in the dealership. Test drove the car and sales said the price was $13,995.
Offered $10,000 cash. Sales verbally accepted and later said they couldn't take
any less than the $13,995. Started to leave dealership, sales verbally offered
$12,900. Turned down offer and left dealership due to other commitments that
evening. Next day we called and pointed that the paper said the price was $12,997
and asked what their final price was. Sales indicated $12,500. On the way to
the bank, Sales called and said the price was $12,997. Wanted the car so I proceeded
to get check from bank; however bank wanted purchase order to issue check. Asked
dealership to fax purchase order, and dealership insisted doing the financing
through the bank themselves since there was evidently some type of relationship
and the dealership could get a kickback for the financing. To make a longer
story shorter, I believe that the printed add was the only thing that kept the
dealership from raising its price again at signing.
I would never do business with this dealership again.
Submitted by: Mark Bruce solicitation[a]thebruces.us
Number of dealership visits=1, Last visit date=1/24/05, Date report submitted:
Jan 24 18:07:46 EST 2005
Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This is my 5th CTD none of which were bought at this dealership. Their sales
people do not seem to want to call me back. The techs have gone out of their
way to help and make things right
Submitted by: Mike Clay mikeclay[a]hevanet.com
Number of dealership visits=Several, Last visit date=07/29/2004, Date report
submitted: Jul 28 17:50:48 EDT 2004
Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
Do not buy from Gresham Dodge. I bought a 2001 Ram. The dealer put the wrong
VIN number on the paperwork so I had to go back and get that all fixed. They
gave me a temporary trip permit until the new tags for the plates came in. When
the trip permit was about to expire I called to find out where the tags were
and was told that the paperwork had never been submitted. Went back for another
trip permit and made sure the papers got sent in. After I brought it home I
checked the fuel filter and it was BLACK. Checked the oil and it was awful.
Had the lift pump go out less than a month later. Took it to another dealer
to have the lift pump replaced since it was still under warranty. The people
there are horrible. The place is a joke.
Number of dealership visits=3, Last visit date=08/2003, Date report submitted:
Jan 18 22:12:03 EST 2004
Sales=Good, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
The story that says a truck fell off a lift is nothing but a lie. I have known
the people at Gresham Dodge for 14 years and that has never happened there.
The story is a fabrication of someone who has a vendetta and a sick mind. That
is the problem with this sight you do not know who is writing the stories on
here thank you for your time.
Before you judge this dealership from these letters you should you should give
them a chance.
Richard
Number of dealership visits=100, Last visit date=12-29-2003, Date report submitted:
Jan 4 13:21:07 EST 2004
Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes,
scv_there=No, Buy_DaimlerChrysler_again=Yes,
My salesperson exceeded my expectations with courtesy and willingness to strike
a good deal with me. Service manager addressed my initial questions and invited
me to call him any time I had more. Truck was clean and prepped when I picked
it up. All the "gadgets were explained to me. I left feeling that their
door was always open to me and they were genuinely concerned with my satisfaction.
HIGHLY RECOMMEND!
Dan
Number of dealership visits=1, Last visit date=11/20/03, Date report submitted:
Nov 21 20:41:30 EST 2003
Sales=Avoid, Service=Avoid, bought there=No, scv_there=Yes,
Ok, so I needed an oil change on my new Ram so I took it in to Gresham Dodge.
When I got there I was greeted by some crack whore looking bitch. Then the idiot
lube tech dropped my car off of the LIFT!!!! I was pissed!! It messed up the
frame and the vehicle was TOTALED all because of these employees. The general
manager (I don't remember his name but he LOOKED LIKE A F**KING PENGUIN) tried
to pay me off, and I told him to go f**k himself!! These a$$es finally gave
me a used truck to drive and the insurance paid for my truck. I was going to
buy another truck from them but they wanted to charge me $10K over the MSRP,
F**K THAT PENGUIN COKE-INFESTED GM C***SUCKER!!! Go to Tonkin, at least they'll
give you invoice.
Number of dealership visits=5, Last visit date=08/15/03, Date report submitted:
Sep 23 15:28:35 EDT 2003
A word of caution here - there was a period when reports arrived with in groups with similarities in the data fields. The possibility exists that some of these reports were fabricated by a single person or a small group of people. I have posted these older reports raw (unformatted, no spelling corrections, text case as submitted). Draw your own conclusions.
The format is: dealership name location
state
number of visits date of last visit bought
there yes/no serviced there yes/no
Sales rating Service rating
Dealership experience
Date report submitted DDMMYY HHMMSS
Uncompleted fields are suppressed by the form
dealership=Gresham Dodge location=Gresham state=Oregon
number=6 date=8/13/03 bought
there=Yes, scv_there=Yes,
Sales=Poor, Service=Avoid,
experience=We took our friends, who were visiting from out of state, in to pick
up transmission fluid for their Dodge warrenty vehicle. The parts department
was extremely helpful and advised our friends they would be happy to take care
of the service needed on warrenty. The service department fellows (2) never
once acknowledged we were standing at their stations for at least 15!!!! minutes
(to busy on the phone)! WE just left - with no a work or look from anyone at
the service department - who knew we had been waiting!!
Date report submitted: 25 Aug 2003 21:28:36
dealership=Gresham Dodge location=Gresham state=Oregon
number=2 date=10/2002 bought
there=Yes, scv_there=Yes,
Sales=Poor, Service=Avoid,
experience=Mother in law took her full size 1998 ram van in to get the sliding
door fixed and left the vehicle for two days. Went to go and get it and pay
for
the service and finds that the door was not fixed and the work order was on
the
drivers seat with the words F##K It written on it. My father inlaw and I had
to
go down there and talk with the manager who is a jerk to straiten this out and
suprisingly they half assed fixed it for free.
last comments= DO NOT TRUST THIS SERVICE DPARTMENT WITH YOUR VEHICLE!!!!!!!!!!
Date report submitted: 07 Jun 2003 06:20
dealership=gresham dodge location=gresham
state=oregon
number=6 date=5.1.03 bought
there=Yes, scv_there=Yes,
Sales=Excellent, Service=Excellent,
experience=I recieved a fair deal on my vehicle. I am pleasantly serprised
about the service I have recieved. I had a few questions regarding my
transmission and the shop forman took time out of his busy schedual to answer
them all. They should be thankful have a employee of that caliber working for
them.
Date report submitted: 08 May 2003 19:29:46
dealership=gresham dodge location=gresham,or
state=or
number=five or more date=july 2ooo
bought there=No, scv_there=Yes,
Sales=Don't Know, Service=Avoid,
experience=After they worked on my 92 ram 250 clutch switch the pedal fell off
a few days later, and I paid over 95$ to have it towed to another dealer to
corect the job, paying them close to 300$ I'll never go back there again. I'm
buying a new 40;000$ truck this nov., but not there. They also have screwed
up oil changes, and valve adj., etc etc
Very unfriendly
Date report submitted: 23 Apr 2003 00:26:18
dealership=Gresham Dodge location=Gresham
state=Oregon
number=2 date=Jan 2002 bought
there=No, scv_there=No,
Sales=Avoid, Service=Don't Know,
experience=I visited their lot one evening in December looking for a Dodge diesel
truck this dealer advertised in the local newspaper. As I was wondering around
the lot the sales manager, so he said, told me in no uncertain terms that I
must be accompanied by a sales associate to look at their vehicles. I told him
that I was leaving and would not need a sales associate. In January I visited
this lot again to look at a truck that they advertised at a realy good price.
Of course, that truck had sold. Don't they all? I found another truck that I
would have bought if we could have reached a fair price. They went the route
of "make us a written offer, please include your SS #, etc." I got up and quietly
exited the showroom. As I walked in front of the showroom to my car the sales
manager came running out, shouting "My manager said he wouldn't sell that truck
to you at that price even if he was unemployed." I would avoid this dealer even
if the manager still has his job.
Date report submitted: 31 Mar 2003 03:02:23
dealership=Gresham Dodge location=Gresham state=Oregon
number=2 date=12/04/02 bought
there=Yes, scv_there=Yes,
Sales=Excellent, Service=Excellent,
experience=I purchased a vehicle from Gresham Dodge and the sales staff was
honest and gave me the deal I wanted. When I took my truck in for service the
service department was more concerned with taking care of the problem than getting
my money.
Date report submitted: 28 Feb 2003 15:26:34
dealership=gresham dodge location=gresham,or state=oregon
number=10 date=2.4.03 bought there=yes,
scv_there=yes,
Sales=Excellent, Service=Excellent,
experience=I take my vehicle to Gresham Dodge for all my services. They get
me in and out in a timly fashion even wash my car. If your want up front honest
service I would recommend taking your vehicle in.
last comments=I'm very glad that I walked away from this dealer.
Date report submitted: 19 Feb 2003 12:21:37
dealership=gresham dodge location=gresham,or
state=oregon
number=9 date=1.15.03 bought there=yes,
scv_there=yes,
Sales=Excellent, Service=Excellent,
experience=I decided to try and by a new Durango from gresham dodge. I had been
getting such great service compared to other dealer in the area. This was the
first time I have ever purchased a new vehicle and left feeling good about the
treatment and the deal I got. I would recommend Gresham Dodge to anyone who
is tired of the games and who wonts a fair deal.
Date report submitted: 28 Jan 2003 21:02:22
dealership=gresham dodge location=gresham
state=oregon
number=5 date=12.27.02 bought there=yes
Sales=Excellent, Service=Excellent, experience=I started having my caravan serviced
at gresham dodge this past year. They have helped restore my faith in dealerships.
Tony and Brian the two advisors have always been a great help. I would recommend
Gresham Dodge for honest service.
Date report submitted: 04 Jan 2003 17:58:37
dealership=Gresham Dodge location=Gresham
state=OR
number=5 date=12/29/02 bought there=yes
Sales=Avoid, Service=Avoid,
experience=I went to Gresham Dodge to buy a new 2500 truck. I first saw a short
little salesman who was very cocky. After finding the vehicle i wanted to purchase
we went inside for negotiations. When i said that i wanted to pay $500 over
invoice the salesman said sure, if my wife would "NECK HIS SAUSAGE". I also
stated that i wanted wholesale blue book for my trade in and a salesmanager
came out and asked what i was smoking and where could he get some? Then another
salesman came out, this one was DRUNK (it was a saturday after all) and he talked
us into buying a pre-owned minivan at a price we could afford. Then he took
us out for drinks. Vehicle reliability information supressed for brevity.
Date report submitted: 30 Dec 2002 16:04:22
dealership=Gresham Dodge location=Gresham Dodge
state=OR
number=3 date=DEC. 1 2002 bought there=yes
Sales=Excellent, Service=Good,
experience=The sales staff was great... They were most helpful.. and honest...
The general manager Don Reiff was Great .. he and his staff went out of there
way to help us purchase our new car..and get our financing at the best rate....
YOU CAN TRUST THESE GUYS
Date report submitted: 10 Dec 2002 13:41:56
dealership=Gresham Dodge location=Gresham
state=OR
number=1 date=9-20-02 bought there=No
Sales=Don't Know, Service=Excellent,
experience=Tony Boyland was my service writer he was professional and informative.
They helped me out with the expense of a rental car, and kept me informed on
my vehicles status. Also there office staff was very friendly and courtious
especialy Trina the cashier.
Date report submitted: 07 Nov 2002 14:14:11
dealership=GRESHAM DODGE location=Gresham
state=OR
number=numerous date=9-19-02 bought there=yes
Sales=Excellent, Service=Excellent,
experience=There service is always great I recommend them to all of my friends.
Date report submitted: 06 Nov 2002 19:56:11
dealership=GRESHAM DODGE location=GRESHAM
state=OR
number=2 date=9-19-02 bought there=No
Sales=Excellent, Service=Excellent,
experience=I was so happy with all of the help that I recieved. And the questions
I had were answered by there knowledgeable service staff.
Date report submitted: 06 Nov 2002 19:53:38
dealership=GRESHAM DODGE location=GRESHAM DODGE
state=OR
number=1 date=NOVEMBER 6 2002 bought there=No
Sales=Excellent, Service=Excellent,
experience=FIRST TIME THERE BUTT PLEASENTLY SUPRISED AT HOW SERVICE WAS PROVIDED
IT WAS A JOB WELL DONE!!
Date report submitted: 06 Nov 2002 19:48:53
dealership=gresham dodge location=gresham
state=oregon
number=3 date=10/30/02 bought there=No
Sales=Don't Know, Service=Excellent,
experience=so often we think car dealerships just want to rip us off. but the
guys at gresham dodge saved me 150.00 by doing only what was needed and tell
me the difference i will only take my car to gresham dodge for service and if
i ever buy a new one i will buy it there thank you gresham dodge
Date report submitted: 02 Nov 2002 18:15:55
dealership=Gresham Dodge location=Gresham
state=Oregon
number=several date=September, 2002 bought
there=yes
Sales=Excellent, Service=Excellent,
experience=Kudos to staff at Gresham Dogde! My husband and I bought two cars
there over the years. Bought buying experinces were painless. The salesman was
kind and professial. We were also pleased with the pricing and financing. I
have my vehicle serviced there and the service department run smooth and actuall
had my car ready before the promised time. They also washed my car - free! Keep
up the good work guys. The owner even came out of his office to thank us for
the business.
Date report submitted: 28 Oct 2002 22:21:24
dealership=gresham dodge location=gresham
state=or
number=15 date=10/24/02 bought there=yes
Sales=Excellent, Service=Excellent,
experience=i was out driving last sat. when i saw the sign that gresham dodgehad
put out advertising $9.95 oil changes so i pulled in and it was the daily special
on sat.No hassle they got me in and did the oil change even though i did not
have an appointment they did ask me to call and make and appointment next time
so i would not have to wait as long so my hat is off to them keep up the good
work thank you i will tell all my friend about them try them you will like them
the sales guys are real nice also. Vehicle reliability information supressed
for brevity
Date report submitted: 28 Oct 2002 19:05:52
dealership=GRESHAM DODGE location=GRESHAM
state=OR
number=12+ date=10/05/02 bought there=yes
Sales=Excellent, Service=Excellent, experience=i HAVE PURCHASED
2 VEHICLES FROM THIS DEALER AND AS A FENALE SHOPPER HAVE NEVER BEEN TREATED
AS GOOD AS I WAS TREATED AT GRESHAM DODGE. THE SALES DEPARTMENT WAS VERY KNOWLEDGEABLE
AND PROFESSIONAL AND TREATED ME LIKE THEY APPRICIATED MY BUSINESS.ALSO WHEN
I WENT TO THE SERVICE DEPARTMENT I WAS LISTENED TO AND NOT TREATED LIKE A FEMALE
WHO DIDNT KNOW WHAT WAS WRONG WITH MY VEHICLES. HATS OFF TO THIS DEALERSHIP
AND I WOULD REFER EVERYONE TO THEM!!!! Vehicle reliability information supressed
for brevity
Date report submitted: 22 Oct 2002 12:54:10
dealership=gresham dodge location=gresham
state=oregon
number=6 date=09-24-02 bought there=yes
Sales=Excellent, Service=Excellent,
experience=the guys at the dealership where great to work with the sevice department
treated me like i was a king they were great thank you for everything Vehicle
reliability information supressed for brevity
Date report submitted: 21 Oct 2002 22:23:43
dealership=Gresham Dodge location=Gresham
state=Oregon
bought there=yes Sales=Avoid, Service=Avoid,
experience=I am young so when i went in to buy my vehicle, the salesperson who
i spoke with first told me to go and have my father come back and buy a durango.
i said F--k that so i bought it from another a$$hole. This was also another
mistake.
last comments=Gresham Dodge is full of Pole Smokers. The Service manager Kelly
is a major A$$hole. Dorian Boyland the owner is a third rate chicken sh-- that
has to pawn off his disputes to other employees, and cant handle things himself.
Date report submitted: 10 Apr 2002 11:07:30
dealership=Gresham Dodge location=Gresham
state=Oregon
bought there=yes Sales=Avoid, Service=Avoid,
experience=Bought my vehicle with the understanding that I could replace the
factory Dodgr Ram Tires (2ply) with my other Vehicles Les Schwab tires (10ply).
We set up a meeting at Les Schwab Across the street from gresham dodge. When
we got there we noticed that the salesman was talking to his nephew who worked
for les schwab. He told us that changing those tires would cause transmission
Problems. So we decided to take the truck to another les schwab dealership.
they told us that this information was incorrect. the salesman had told his
nephew to lie to us so that Gresham Dodge could keep our good tires on the trade
in. These people are evil back stabbing pigs and i wish that they would lose
their lisence to do business. they are a disgrace to the Dodge name, and a disgrace
to the human society.
Date report submitted: 10 Apr 2002 11:01:50
dealership=Gresham Dodge location=Gresham
state=Oregon
bought there=yes Sales=Avoid, Service=Avoid,
experience=In december '01 I had both tie rods replaced on my durango. I brought
the vehicle home and noticed a slight rub, but thought it was the tire rubbing.
Time went on and the noise got worse, so i took it back. Gresham Dodge told
me that the tie rod was broken and that the Wheel was going to fall off, the
cost was going to be $250 to replace. Well I did not believe the diagnostic
because the Tie rods hd already been fixed. So I stopped them from doing any
work, but still had to pay for the .5 hour Diagnostic $37.50. I took my vehicle
to a place Called Jeepers in Lake Oswego (Excellent Service Here) it took him
one look to see that the tie rod end on the right side of the vehicle was actually
a LEFT side end. And the noise that I was hearing was the tie rod grinding its
way through my wheel, Which could have been fatal if it had made its way through.
so i set up a meeting with the customer service manager Kelly (probably the
worst customer service rep in History.) and we found out that the mechanic had
lied to save his ass from the mistake that he had made Originally. so they took
my vehhicle for four days and never even offered me a rental for my troubles.
i got it back after i had to contact them to see what the hell was going on.
the wheel is still messed up and i have not gotten reimbursed for the diagnostics.
so i wrote the owner a letter stating my situation. Now finally after pulling
some teeth I am getting my wheel fixed, and the false diagnostic payed for.
I think that they are getting off extremely easy, for the problems, and stress
that they have caused. No apology has been given yet. You cant trust those Grease
monkies, or anyone at Gresham Dodge, the will try to make you pay for their
mistakes.
Date report submitted: 10 Apr 2002 10:07:38
Archive of reports stopped here, the rest are formatted and corrected.
Sales=Good, Service=Don't Know, no comments
Date report submitted: 06 Dec 2001
Sales=Don't Know, Service=Poor, Chrysler referred me to them to repair
mistakes of Dick's Country Dodge. They acknowledged the problem after driving
it and told me to leave they would not honor the warranty because Dick's worked
on it. Chrysler Rep told me all dealerships can refuse warranty work as they
are independent dealers for Chrysler. What good is a warranty then? I gave them
poor for their customer relations. They could have at least been considerate
and polite of my situation as they blew me off. Brian Bickmore Dodge is taking
care of all issues for me at this time.
Sales=Avoid, Service=Avoid, Was going to buy there but they upped the
price, so I went to Vancouver Dodge. Also the service sucks. I had a leak on
left rear wheel, they said they fixed it but leaked later on. When they put
everything back together they did not tighten lug nuts on the wheel and I almost
lost the wheel. It broke off two studs. Don't go there.
Sales=Don't Know, Service=Avoid, Service manager is a very nasty! Had
to take truck back 3 times for the same problem. Track bar and intermediate
steering shaft. They couldn't figure it out so I had to go driving with them
to show them the problem. Tried to replace new plugs and wires to fix rough
idle with only 28k miles. They changed them, and you guessed it, the problem
still exists! I have currently fixed the problem myself thanks to this site!!
Sales=Don't Know, Service=Poor, Had steering and front end problems @
34000. Took truck in three times to have problems repaired. Each time I went
to pick up the truck they still had not fixed all of the problems. I had to
"babysit" the service dept since they could not troubleshoot the problem. End
result new track bar and intermediate steering shaft. The service manager was
not nice at all...
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Dealership Rating:
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Good sales department, good service |
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Fair sales, fair service |
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Conflicting or not enough information |
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Poor Service or Poor Sales Department |
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Avoid like the plague!! |
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Don't Know or No Experience |
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This page was edited on: November 18, 2008