Roberson C-P-D-J-E - Lebanon, OR

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Good, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had a 1998 Dodge Caravan that I regularly took in for service and was very satisfied with that department. I then went to the dealership to buy a Dodge Durango. I had been saving for years to buy this vehicle and it was going to be a cash sale. The elderly gentleman that met me on the lot where I was looking at the various Durangos was condescending and dismissive in his attitude when I asked him for some of the details of the vehicle - 0 to 60 take-off time, types of brakes, sizes and choices of engines and transmissions, stopping length etc. He actually told me to go home and come back with my husband who would "help" me to make the correct choice! I will NEVER go back to this dealership for any reason. I went to another dealership in Albany and bought the Dodge Durango with all the bells and whistles that I wanted, paid cash and walked away a very happy customer.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=7-21-2004, Date report submitted: Jan 15 17:56:09 EST 2005

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I was very angry with Mike Golden. We called him in the morning gave him the EXACT description of the car we wanted.. every detail. He told us he had that vehicle. We drove over 1 hr to get to the dealership and find out that he in fact did not have that vehicle, or any one like that one... and he tried to sell us a Chrysler... Amazing how out of the top of his head, he could tell one customer the mileage on several different cars. he could remember that, but he didn't know what cars he had on a small lot... the old bait and switch. We left very disgusted. I would definitely not recommend them at all.
Number of dealership visits=1, Last visit date=07/07/03, Date report submitted: 07 Jul 2003 23:20

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
I have been going to the the service department for a couple of years for parts for other peoples cars, I have all ways liked the service in that department and just last week I was home on leave and I was with my wife and her and I where looking to get in to a bigger car or truck, so we stopped in and i saw the truck that I wanted. we asked the sales person and told them that the trade was not here and we had to go get it. they said that was cool and we had some stuff to finish up so we would be in the next morning. they said that was fine and gave use a card. the next day we came in and started the paper work. they were honest and up front about everything. it was like sitting down with your buddy and having him sell a car to you. it was great, they actually called our credit union and haggled the price with them so we could get the truck that we wanted and still be with in our payment bracket. I am glad I went there to get a truck and I would send my friends there to get a vehicle too.
Number of dealership visits=1, Last visit date=May/2/2003, Date report submitted: 06 May 2003 12:41

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 23, 2007