Thomas Sales & Service - Bend, OR

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Avoid this dealer. Took vehicle in for a general tune up, starter replace, and a transmission service due to a few drops of oil messing up my drive way. Vehicle had no other noticeable problems prior to being serviced. After being serviced I made it 40 miles and the transmission failed.
Started surging. Contacted shop immediately and the service rep Bill was more interested in relaying liability disclaimers than to having problem checked. Vehicle was taken back. After further diagnostics I was told that problem was deeper in the transmission but that it was a coincidence.
Transmission deeded rebuilt. I was assigned a different service rep. Jeff. Jeff blew the trust issue. He called me on the phone and stated that the tech was going to work late and have my transmission rebuilt by morning. That I would be contacted the next morning by 7:30-8:00. I chose not to wait for the call. I live 45 minutes away from dealership and showed up unannounced. Transmission was on the floor. Tech stated that he did not stay late and had not even portrayed such. Was contacted that evening and was told that vehicle was ready. Picked vehicle up following morning drove 15 miles and transmission failed again in much the same manner as before except transmission while in drive was acting like it was in neutral. Had to shut vehicle off and turned it back on before regaining gears. Tow truck was necessary. Vehicle was initially diagnosed after this failure with electronic failure. I argued if it could be electronic now why couldn't it have been electronic before. I asked about an the probability of having done an improper diagnostic. I was told that there was no doubt in their minds that it needed rebuilt. Later that day I was re-contacted and was told that the transmission was improperly rebuilt. Something about retaining clips for the 3rd and 4th gear being in the wrong slots. supposedly the wrong sizes and fell apart causing transmission to fail. Next day being a Saturday I was contacted and told that vehicle was done. Picked vehicle up and all the indicator lights on control panel were flashing. I was told that was a result of my battery failed while waiting for the tow truck and that they must have overlooked that problem and that I would have to come back on Monday and have it reprogrammed. Although irritated I came back on Monday and was told that there was nothing they could do for me. I was told that the flashing lights indicated that I has air conditioning failure and that would cost me another $1088 to fix. Conveniently nothing is their fault, everything is a coincidence. I beg to differ.
I have since taken action by contacting the states attorney general, bbb, Daimler corporate. I am preparing to take this matter before a judge. An $800.00 preventive maintenance has cost me nearly $2500 and problems are not even close to being fixed. Lights are still flashing, intermittent problems are showing up such as ABS lights coming on heater blower shutting off. Have to turn vehicle off and restart to regain those controls. Owner of the company was hand delivered my complaint. A more in depth description of this encounter is available. Will happily send an attachment of letter via e-mail.All of these problems resulted within a short distance of having been serviced or while still in their physical control running electronic diagnostics.
Vehicle before problem was in excellent mechanical condition. Now I have no peace of mind driving it. I have to question its reliability
Submitted by: Robert Metcalf
Number of dealership visits=5, Last visit date=03-06-06, Date report submitted: Mar 13 14:16:43 EST 2006

Sales=Good, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Bought vehicle from out-of-state there via their fleet manager through fax and email communications so I didn't have to deal with the typical pushy, arrogant floor salesperson. The fleet manager deals with moving volume so I got vehicle for basically invoice plus rebates with no deposits and no games from him - very straight forward. However, when you get turned over to the finance department for the final paperwork is when the games start (extended warranties, security systems, financing versus cash deal, etc.), which is probably typical of most dealerships anyway.
Overall Dodge came up with a winner with the 3rd generations!
Number of dealership visits=1, Last visit date=February 2003, Date report submitted: Jan 25 18:41:54 EST 2004

Sales=Avoid, Service=Avoid,
High pressure sales tactics, always want to rewrite a deal already struck. Service department is very expensive. I use private mechanic and save serious $$$$.
Number of dealership visits=5 or more, Last visit date=2001, Date report submitted: 30 Oct 2002

Sales=Poor, Service=Good,
Very high pressure sales dept. Lots of game playing. After buying 2 diesel trucks in 1.5 years (long story) they acted like I was a bother showing up at the dealer again, and wanted to make "a little more money on this one." I was offended and went somewhere else instead.
Number of dealership visits=11, Last visit date=8/17/02, Date report submitted: 25 Sep 2002

Sales=Poor, Service=Avoid,
Received a better deal by $5000 on a new truck at another dealership. Had a 5th gear failure in the transmission and was quoted $800.00 at TS&S. Had repair done at transmission shop for $224.00.
Date report submitted: 09 Aug 2002

Sales=Don't Know, Service=Avoid,
Deceitful service department. They will talk to into significant unnecessary repairs. Avoid TSS.
Date report submitted: 09 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007