Ron Tonkin Dodge - Gladstone Oregon

Visit Geno's Garage for Truck accessories.

The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a fully rigged truck with front brush guard with wench and roll bar Fog lights on the roll bar and lights on the brush guard.When I went to pick it up they had stripped it. There was no brush guard or wench.The lights were all missing and they had poured soapy water into the remote CD player and destroyed it. They even stole the spare tire from under the truck. I had to make an absolute scene in the middle of the showroom to get any one to even talk to me. Then they lied to me and continued to deny me any satisfaction until I told them I was suing for the value of the whole truck. I got the brushguard and winch but no lights or CD player. Then I took it in for service.They said it had a miss in it (V-10) so they changed my plugs and wires at a cost of over $400 dollars.Then they said the exhaust was burned up and I replaced it at a cost of well over $1,000 dollars. Nothing fixed.......I took it upon myself to buy a repair manual. I read it and understood it. These guys don't even know how their v-10 works. I told them to pull all the injectors and have then serviced.6 out of ten were leaking badly. There was the miss and the exhaust was getting hot because the V-10 fires twice per cyl.the second time is when the exhaust is open to burn excess fuel.So with leaking injectors it fires and throws flame out the exhaust into the Muffler and cad converter. I had to troubleshoot my own vehicle because the service dept knows next to nothing about my truck.Then I had to bring it in for a recall because the front shock towers were weak. The guy welding in the support brackets is supposed to be a certified frame welder. I stretch frame rails on class 8 trucks and am very good at it so I know what needs to be done. When I saw the work I was mortified.The bracket was never fitted properly and the weld looked like bird dropping. I asked about the welders certification and found he was certified to weld BOXCARS for the railroad back east and had no certification for what he was doing. I had to have the west coast rep for Daimler-Chrysler come look at it. He wasn't impressed either. I then found out he was the boyfriend of the female service writer who was totally rude and had no Idea what she was doing either. I think she was hired for her looks as she was not knowledgeable about anything and didn't care to know either. The salesmen were all liars and the way I was treated after the sale made me want to see this place closed. This is the worst dealership on earth!!!!!!!
The Plastic guides on the electric seats are breaking off. I went to get the new guides and they wouldn't sell them to me. They insist I need a whole new seat at $1000 which is $400 over what Chrysler sells them for. Even the parts dept is a rip off.
Submitted by: dan downard     mrddownard[a]MSN.com
Number of dealership visits=2, Last visit date=2002, Date report submitted: Jul 26 14:25:05 EDT 2004

Sales=Avoid, Service=Avoid,
I bought a new dodge Durango from them what a mistake I made the really screwed me they sold me a demo and I knew it was and that was OK but the problem started when I went to the service department the sales department did not tell me that the warranty started when they put the durango into demo service so I only got the rest of the warr. I did not get the 7year 100,000 mile that they adver. so I went to the salesmanager to ask for help and a guy named Celo came out and told me to bad that there was nothing he could do I was stuck with it. I tried to call his boss but no one would let me know who that was it was like they were hiding the guy I also left mess. With Ron Tonkin at his office and he has not returned my call so I will tell all me friends and family not to go there for service or to buy anything.
Number of dealership visits=2, Last visit date=10/29/02, Date submitted: 02 Nov 2002

Sales=Good, Service=Don't Know,
Made deal with service manager over the phone. When I arrived from Bend (4 hr drive) deal and truck were just as I expected, with no funny business. Salespeople were very courteous and even got me a better deal on a loan rate than I expected. Sales people don't know HD trucks very well, which is not that surprising, but I already knew what I wanted, so it didn't really matter. Only gripe is that they were too cheap to fill the tank. Instead, I got $10 of fuel, which didn't even get me home.
Number of dealership visits=1, Last visit date=8/23/02, Date submitted: 25 Sep 2002

Sales=Avoid, Service=Don't Know,
Test Drove a 6 month old Dodge recently, Dealer ask me to make an offer, I did, at my maximum budget. A Yes or no price. Then the Sales The Tonkin guys took turns on me and my wife for 2-1/2 hours telling us we could not buy a Dodge for that price. We did our homework on the inernet and could. The Dealer even ask, if I was a US citizen, as I was returning from an over sea assignment and my wife has an English accent. We were offering cash truck to be delivered in two days. No they want a contract and terms now. I will never go in Tonkin again I end up with a new 2001 4x4 Ram CTD 2500 Dodge from a guy name Jordan from Mereced's dealer ship in Canada. He sells on Ebay through the internet. They delivered it to Seattle I took delivery and I never look back. It been a great truck, one warranty call and the Vancouver Washington fixed that morning without an appointment. I love the Dodge and would buy through the internet again.
Date posted: 25 Apr 2002

Posted to the TDR Forum:
Buying our new truck was a very pleasant experience. Ken Ray at Tonkin Dodge in Portland Oregon was very easy, informative and zero pressure. We did a factory order from him and it went just as he explained, he kept us informed of when and where the truck was built, shipped and arrived. He then did a lot of dealer installed accessories, then a lot of non-dealer stuff that he had to send the truck out for. We liked doing business with him and will do more with him in the future. Hey, not all dealers are bad.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 23, 2007