Brandow Chrysler Plymouth - Warminster, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, bought there=No,
These guys are great, super quick service, Joe my service writer gave an estimate and stuck to it, and called me when it when it was done, I didn't have to keep calling and checking up... I have found a new home for all my service!
Number of dealership visits=8, Last visit: 12/30/02, Date report submitted: 09 Jan 2003

Sales=Avoid, Service=Avoid,
I bought a car from them had some problems brought it back they put used parts on without my permission and tried to tell me that they were new, when I proved that they used old parts they told me that it was normal to use used parts when fixing warranty repairs. BS I would never buy a car from them again

Sales=Poor, Service=Avoid,
Went for inspection on a new car, since I bought it outside the emissions area. Customer Service called to survey how satisfied I was; I said I personally thought I should have been able to get an exemption sticker. They followed up with County Emissions official, who agreed. Since the rules were somewhat fuzzy, we agreed that my next oil change would be free (a good compromise for them, since this is less than half the price of the inspection). Then when I went for the oil change, they claimed to know nothing about it - weren't even willing to look into it. I didn't buy the car from them because they were charging $2000 over sticker for PT Cruisers and I didn't trust that they could actually get me one. However, I had planned on bringing all my service to them since they're so close. Apparently they're not interested in my future business. A good dealer would have been very friendly and accommodating on that first visit, throw in a discount to get my loyalty, and honor their agreements. As I was waiting for the oil change, I was amazed at all the ripping off they were doing to the others waiting for service. They'd come out and say all kinds of major things were wrong (bent motor mounts, tires, brakes; for hundreds of dollars, and then nickel and dime on things like failing inspections for wipers($35!) and bulbs($15!). Just the way they described the problems I could tell they were bogus; and the customers were clueless and sheepishly agreed to pay. I wouldn't take my car back there again just based on what I heard - I don't trust them at all.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 23, 2007