Brenner Dodge - Harrisburg, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
In the past, the parts department has tried very hard to meet my needs. Thought I would try service. Car has new "electronic" key; must have "programmed" by the service department. Tried to make appointment on their web site: posted hours do NOT match the actual hours a technician is available to work on a car. System allows a customer to make an appointment for a time that is not available.
Ended up calling. Made an appointment for 15 minute service on 6/17/05 at 10 AM. Was there early. Left at about 12:15; was late for work; could have lost job. I was told that the fob they ordered was wrong because the parts list was wrong (on a 2000 Neon?). They cut and programmed 2 keys -- 1 worked, 1 didn't: I was told it was because their key machine had a problem. Made an appointment for 7/6/05 at 10 AM to have fob programmed and key fixed. At 12:20 service was just taking the car into the bay. They couldn't fix the bad key so they tried cutting a new one: the machine is still broke! (Why wouldn't it have been fixed?) Asked for my money back for the defective key and they couldn't get approval because the person was busy; but, they will TRY. Lost another 1/2 day of work and could have lost my job if my employer wasn't so understanding. Highly unlikely that I will go their again (not even parts).
Submitted by: =Nails        wrn71[a]yahoo.com
Number of dealership visits=5, Last visit date: 7/6/05, Date report submitted: Jul 6 13:49:59 EDT 2005

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
I had bought a dodge charger (1985) brand new @ courtsey dodge in altoona, pa but was a student & living in harrisburg @ the time, i traveled a fair amount back and forth and the clutch went out @ 12,500 miles, the service dept. fixed every thing else on the car that i didn't want fixed and did a extreme lousy repair on the clutch. First, they didn't hook up any wiring harness after the job was done then the car wouldn't shift into 2nd gear or when it did, it would pop right back out. I ended up taking the car back and they said i needed more transmission work done and that it wasn't going to be covered under warranty either, this car was brand new and should have been covered and they refused to have it looked at or even considered to bother the "rep" about this repair. I even tried to speak with the owner and he didn't want to be bothered because "I did not buy the car from Him" !! that was the last time i even considered going to that dealership.
Number of dealership visits=3, Last visit date: 1986, Date report submitted: 27 Jun 2003 00:15

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought a 2001 Intrepid with 15,000 miles. Took it in for a minor interior problems and they sent me to their " used car department." Brought in for inspection, radio problem and power window repair and received the car back in worse condition than I took it in - inspection sticker scrapings all over the dash board, power window still not fixed, door then began to rattle after they took it apart to "fix" power window and they forgot to order a new radio. Three weeks later, paint was peeling and they told me it wasn't covered by warranty because it was touched up before I bought it from them. I told them they couldn't prove it. Ended up paying to get the paint fixed. Stay Away!!!!!!!!! Don't go near Brenner!!!!!!!!!!!!!!
Number of dealership visits=2, Last visit date: 5/16/03, Date report submitted: 17 May 2003 20:51

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
I went to dealer to set up appt. 2 weeks early, for hitch recall & check if oil leak at vacuum pump was under warranty. Service advisor Andrew said that they stocked the parts for the hitch. Went to pick up truck to find they had to order hitch parts, they had 2 weeks to get parts they knew they needed. They also charged me $89.00 to tell me the oil leak was coming from the vacuum pump and its not covered by the 100,000 mile engine warranty. Didn't I tell them where the leak was when I scheduled the appt.? YES . the also told me they would send me a letter when the part arrived. I had to go off on them to get them to find a hitch, at another local dealer, for the next day. The service dept. at Brenner is so incompetent and they lied to me while I was dealing with them. They didn't seem to care that the truck was sold to me by the dealership and they lost my whole family's business. My family has owned 10 Chrysler products in the last 26 years. Too bad!
Number of dealership visits=4, Last visit date: 01/17/03, Date report submitted: 05 Apr 2003 20:56

Sales=Fair, Service=Avoid,
I wouldn't recommend Brenners to my worst enemy. The service department has a lot to be desired. Management in the service department is very incompetent, untrained, and very poor liars. Phone calls are never returned from the service department, the service representative, or the OWNER for that matter. I would never purchase a vehicle from a place with such poor management. The problems I had should of been resolved there, however I ended up taking my truck to a different dealership with a OUTSTANDING service department and it was repaired with one visit. I am a true believer in Dodge products, just not Brenners.
nickomi@earthlink.net
Number of dealership visits=to many to mention, Last visit date: September 2002, Date report submitted: 20 Nov 2002

Posted to the TDRoundtable:
After 2hrs to order my truck It came in in 4 weeks. When we went to pick it up they wanted us to pay the price increase after the deal was made. After 2 more hrs we finally got the truck for the agreed price. Today I get paper work back from the state that they didn't fill out completely. Luckily we only live a few miles from the Penndot building. Ran up and did the paper work right there. I wouldn't recommend BRENNER DODGE in Harrisburg PA to anyone.
Date report submitted: 03-05-2002

Sales=Avoid, Service=Don't Know,
I looked a a 2001 dodge Dakota at this dealership. I liked the truck and the price was within reason, but the truck was filthy dirty inside and out, stuff all over the floor, nuts bolts sticky plastic. When I asked the salesman about the nuts and bolts, he laughed and said spare parts! The truck smelled like a fish market on the inside. I called them back the next day and asked them would they take the truck in and clean it up so I could bring my wife down to look at it. They asked me," was I going to buy it"? I told them that I didn't know until I showed it to my wife! They Said "We can't clean it up unless we know for sure if you are going to buy it, because it costs money to have their men wash and clean a car". I did not buy a truck there, because I thought if this is the way they treat a customer before a sale, I can feel assured they will treat you just as badly after. I went the next day and bought a new Dakota from Pritz Dodge, and I am really glad I did!
Date report submitted: 28 Nov 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007