Charrap - Natrona Heights, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Sale but no service had vehicle back for transmission problems basically said I was crazy until they were able to duplicate only to tell me there is no fix for the problem. Its as thought they say hey you bought it too bad its yours now.
Not one week after purchase and they wouldn't even negotiate with us to trade up with out taking a big loss.
Ill never buy another dodge as long as I live. Its not the product its the service.............. its sucks.
Number of dealership visits=manyyyyyy, Last visit=april 2003, Date report submitted: 18 Apr 2003 16:26

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I found out from my wife that our sales representative was making a pass at her and even asked her to meet him for a drink. Then I complained to the G.M. who said, "are you sure your wife didn't provoke the incident"? When I brought vehicle in for service, it took a week to get it back with no work performed on it. I am writing the manufacturer demanding recourse immediately. I have never been more furious with an organization as Charrap's.
Alan Downing      adowning@hotmail.com
Number of dealership visits=3, Last visit=3/31/2003, Date report submitted: 31 Mar 2003 19:04

Sales=Don't Know, Service=Poor, no comments offered

Sales=Don't Know, Service=Avoid,
Brought our car for brake service three times within a year of purchase! On the third try, they fixed the brakes--only after the warranty expired. After the first visit, they claimed the grinding and squealing was fixed. It wasn't. After the second repair job, they actually stated that they could do nothing about the problem and "that was just the way this car was made." On the third visit, with our warranty no longer good, they charged us $425 and the problem was fixed. I discovered they placed cheap brake pads on our car during the first and second repair job. On the third repair job, they placed premium brake pads on the car, and replaced the rotors( They never said the rotors were a problem to begin with). In a nutshell, they fixed the problem only when they could be paid in full for it. Awfully suspicious!!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007