Cumberland Valley Motors - Mechanicsburg, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
My wife ended up buying a Durango from David Cherry. The first time she was there I came in and blew it up. She came back 3 days later and you still sold her one. WE CANNOT AFFORD THIS! I realize that the main problem is with my wife's lack of fiscal responsibility. However, do you guys even do credit checks anymore? She just started working again after a year off after quitting her previous job. Her credit score cannot be that good. Yet you approved the purchase with her financing over 30K. You saw her coming, no doubt. Needless to say I will personally never have anything to do with this dealership, no matter how good the service.
Submitted by: Keith Detweiler
Number of dealership visits=1, Last visit date=9/12/05, Date report submitted: Sep 26 23:50:12 EDT 2005

Sales=Excellent, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The customer service department asks the client to walk around the corner to confirm with parts that parts are on hand. Then the parts guy sends you back to the CS desk to schedule service. Why wouldn't CS call back to parts? I had my inspection done last week, needed rear brakes, drove out of the dealer and a citizen flagged me down and told me every time I hit the breaks sparks would fly. I turned around went back and sure enough the brakes were put on wrong. During the inspection I needed rotors turned and now a permanent groove is in my rotor due improper brakes installed. I go to the dealership so that I can avoid Mickey Mouse type service. When I go to the dealer I pay high prices, expecting high craftsmanship. I don't mind the high cost if I get good stuff. I could go down to Pep Boys if I want to see sparks.
Submitted by: Ted Van Pelt        ted [a] frycomm.com
Number of dealership visits=9, Last visit date=3/25/2005, Date report submitted: Mar 31 13:34:06 EST 2005

Sales=Excellent, Service=Excellent,
Bought several vehicles at CVM always great service DURING & AFTER the sale. Competent & Very knowledgeable Sales staff, I got a super deal on a SUPER Dodge Diesel truck, and they were able to answer all my stupid questions. I would recommend them to my Mother!
Date report submitted: 06 Apr 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007