Diehl Chrysler Dodge Jeep Toyota - Butler, PA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I am more than happy to elaborate. During this time in our Country, we all attempt to find the best bargain for our dollar. I have found that my personal experience with Diehl has been absolutely horrible to say the least. My whole family has made a firm (very firm decision) to move away from the Dodge Brand as quickly as possible. It appears that this dealership makes every attempt to charge the most exorbitant price for every vehicle repair. I understand that there are many people who blindly "pay the price" without questioning or even comparative shopping. For many of us, "a dollar saved is a dollar earned." The people who are management within the sales department seem to have a very sharp tongue and very poor attitude toward the customers. You might say that they are either smart alecks or, possibly "jerks." To compound the problems of costly repairs, we have to deal with Diehl lacking the integrity needed to provide the public with a good caliber of service at a "fair" (FAIR) price. My son has had his coolant system repaired twice over the past two years. Each of these times costing 900 dollars. It appears that there is either incompetence at every level or possibly an intentional half (Xy!!??) repair job on behalf of Diehl. Which can it be? Possibly both cases may apply. In any event, we have passed the word to many people as to our experiences with deliberate misinformation concerning repairs and numerous repeated repairs of the same problem at an exorbitant cost to our family. The best method of ridding one's self of the constant misery of a car which is inoperable and constantly in need of repair at a costly dealership, is to NEVER purchase a Dodge Product again rid yourself of the product ASAP and avoid the dealership forever.
Submitted by: =Helena Of Butler
Number of dealership visits=10, Last visit date=4./2005, Date report submitted: Oct 9 15:20:32 EDT 2005

Sales=Excellent, Service=Excellent,
these are the best and brightest people I have ever met in an automobile establishment. They have the best selection and pricing in western PA. Their service is excellent.
Submitted by: Brandon Znosko    znosko1[a]zbzoom.net
Number of dealership visits=3, Last visit date=October 2002, Date report submitted: 12 Oct 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007