Etown Dodge - Elizabethtown PA (south of Harrisburg)

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
the sales team did an excellent job finding me the vehicle i needed. I've also serviced my vehicles there in the past with great results.
Submitted by: =kevin
Number of dealership visits=6, Last visit date=May 2003, Date report submitted: Dec 12 15:57:14 EST 2005

Sales=Good, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought new 1999 Ram Diesel. Sales dept. was very good, saved several thousand dollars. Have only had to do inspections and recalls. Service is pretty good, inspections are free with the etown dodge plate on the front. Etown Dodge would be the first place I would look for another truck.
Number of dealership visits=6, Last visit date=May 2003, Date report submitted: Nov 7 17:57:18 EST 2003

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
December 2002 - My husband and I had been looking at new minivans to purchase. Went to the Dodge dealership to look around and get pricing information. They had NO cars in their cavernous sales department. When I inquired about the lack of cars inside (where it was warm and dry), the salesperson said "Nope, no cars in here, don't know when there will be." Duh!!! And why should I waste my time going back there? What idiots.
A few months after my disappointing visit to Etown Dodge, salesman Rey Garcia at Jones Honda sold us a 2003 Honda which we LOVE!!!
Number of dealership visits=1, Last visit date=December 2002, Date report submitted: 12 Jul 2003 23:08

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
We started having transmission trouble at 26000 miles. This is our 3rd trip to the dealer for service in 3 weeks. No one calls us to let us know what they've found and when we call they are always "out on a test drive", sometimes for over two hours. Now THAT'S a test drive. The one time we had it up they had it for 3 days and did nothing because when they test drove it they couldn't find anything wrong. But, no one called us. I called the 3rd day to find out if it was done only to be told I had to come up and drive it for them . It made the grinding noise when I drove it. They put friction modifier in the transmission and sent it home. Less than 50 miles later the check systems light was back on and it was still grinding. Now for the 3rd trip they told us it would be done Thursday. Thursday came and went with no call from the dealer. I called Friday morning and it's still not done and won't be done until Monday. When I asked why no one called and told us the service rep answered " I don't know." And when I asked to talk to the service manager I was told he was out on a test drive. When he called me back over 2 1/2 hrs later I was out on an errand. He left a message that I could call him back. He would be there until 5:00. I called back at 3:00 and was told he was out on a test drive. Now how's that for service?
Patti Hancock
Number of dealership visits=4, Last visit date=4-18-03, Date report submitted: 18 Apr 2003 23:20

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=No,
very pleased with Bill Pearson. Great sales person. Dealership was the best I ever purchased a vehicle from. They will work with you.
Bruce
Number of dealership visits=1, Last visit date=January, Date report submitted: 01 Apr 2003 18:47

Sales=Don't Know, Service=Excellent, bought there=No,
I had purchased a vehicle from a different dodge dealership "Brenners". I had this vehicle into Brenners service department too many times to count. I had made a appointment with E-town dodge, taken the truck there and I was very, very pleased in the service department. My truck was as clean as it was when I dropped it off. NO crease on the steering wheel. The service department seems to be very knowledgeable. I would go there again if I ever needed to. It is a little further for me to drive but it is sure worth it!!!
C. Johnson
Number of dealership visits=1, Last visit date=October, 2002, Date report submitted: 20 Nov 2002

Sales=Excellent, Service=Don't Know,
The salesman was very friendly and courteous. I was treated fairly and got a good deal on my new vehicle. Everyone was very nice and easy transaction when picking up the vehicle. Follow up phone call a few days later was nice. Definitely would buy another vehicle there.
Date report submitted: 04 Feb 2002

Sales=Excellent, Service=Excellent, no comments offered. 
Date report submitted: 04 Dec 2001

Sales=Good, Service=Excellent,
I got about $4000.00 better deal then anybody else offered. Service is great. They work on a lot of Diesel's and know what they are doing.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007