Gary Miller Dodge - Erie, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
All set up to purchase a new Mazda from Gary Miller, one sales man very helpful, the rest of organization are thieves! I put $1,000.00 down on the vehicle, about 2 days later, I changed my mind and decided to purchase a vehicle elsewhere. I informed the dealership of my situation. I told them to void the check which I put the down payment on. They told me it would be no problem, that it would be taken care of (dumb on my part to not get it personally). Well, about two weeks later, there's $1,000.00 missing from my account. I knew what it was right away. I contacted the dealership and told them what had happened. They fed me so much b.s., i couldn't believe it! Finally, after it had to come down to me threatening to take them to court, I got my money back. WORST EXPERIENCE I'VE EVER HAD!!!!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit=9/01/04, Date report submitted: Apr 3 13:07:09 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Brent and the guys at Gary Miller Dodge are a great bunch of guys. I've bought 2 vehicles and leased 2 vehicles from them.They are always professional and courteous. Service is outstanding.They really do all they can to help you get in,get out and on your way. Very pleased and will return.
Submitted by: Mike Carnegie     Dethstic[a]hotmail.com
Number of dealership visits=4, Last visit=10/04, Date report submitted: Nov 21 07:45:51 EST 2004
Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased a 01 Dakota from said dealership back in 4/04. Had so many problems (in service 7 times) that even after 7500mi and 6 mo., they bought vehicle back and got me into something else.
We're on our 2nd lease with another vehicle (03 Caravan) from them. They've treated us right from the beginning.
We will continue to do our business at Gary Miller Dodge in Erie, Pa.
Submitted by: Mike Carnegie       Dethstic[a]Hotmail.com
Number of dealership visits=4, Last visit=10/04, Date report submitted: Nov 14 17:14:36 EST 2004

Sales=Poor, Service=Avoid, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had previously purchased a vehicle from them, the sales process was long and complicated. They consistently changed everything that was occurring. I decided never to do business with them again. A few years later I moved to a different part of the US and purchased a new Isuzu. After returning home I learned they were the only service department authorized to do warranty repairs in Erie. The service managers constantly attempted to charge me for warranty work. It wasn't until I called the Isuzu corp. office that the "warranty" charges were waived. Then they miraculously found other things on the truck that needed to be fixed. Things that had never given me a problem before. Each time something had to be fixed, it wasn't under warranty, that is until I called corporate. I expressed my disappointment to the service manager, and only got a blank stare. He knew I couldn't take the truck anywhere else. Then, the final straw. With 35 miles left on the warranty, the engine blew. I know that wasn't their fault. The service manager told me to drive it a few more weeks and bring it back if I continued to have problems. I refused to move the truck until a technician looked at it. The mechanic stated the motor was shot and it should not be driven. The service manager was trying to get the engine out of warranty. Then he fought me on the warranty stating the wouldn't fix it unless I could prove the last three years of servicing. I am glad I had every receipt. I will buy another Dodge, but like my last one, I will buy it from Hume's Chrysler, ten miles away. Avoid this place like the plague, or you will pay.
Submitted by: gwieser516[a]msn.com
Number of dealership visits=10+, Last visit=8/2003, Date report submitted: Jun 10 10:18:32 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007