Jeff D'Ambrosio Dodge of Frazer - Frazer, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I love Jeff  DAambrosio Dodge in Frazer PA. I have been treated so kind there. They are always helping with my vehicle. I wish there were more dealers like them.
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=1/04/06, Date report submitted: Jan 13 16:09:33 EST 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
they treat me like family i love my dealership I will kept buying from them.
I LOVE MY HEMI
Submitted by: Withheld by request
Number of dealership visits=50, Last visit date=12-05-04, Date report submitted: Jan 27 16:50:04 EST 2005

Sales=Don't Know, Service=Fair, Parts=Excellent, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
Mike at the parts counter is an asset to the location. he knows his stuff. Service is ok, the last time we had a vehicle serviced there they didn't detail the car, which around the area they promote ( car cleaned with every service visit only at Jeffs)
Sohosky      jsohosky[a]comcast.net
Number of dealership visits=10+, Last visit date=10-20-03, Date report submitted: Oct 26 23:21:10 EST 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Never had a service problem with them, always take me right away-no hassles.
Number of dealership visits=6, Last visit date=06/12/03, Date report submitted: 17 Jun 2003 14:02

Sales=Don't Know, Service=Poor, bought there=No, scv_there=Yes,
Brought my 1999 Durango (w/60k) in for service Front Diff. gear oil change & Diagnose a Tranny problem (jumps out of drive on wot down shift (3-2) sometimes). First the Oil change on the diff. Don't know how they did it but the service tech. disconnected the steering control arm & somehow messed up my front end alignment. Best is that the Service Manager stated that the oil change on the diff. would not effect the alignment. Next the tranny problem, first the tech could find anything wrong (still under Warranty). Then I find that my OBDII port is broken the connector is hanging down under the dash. Bastards! The excuse I get is "It's was already like that & some times when you bump the port it breaks" Well who broke it, was my question, no excuses after that except they cannot fix it's apart of the wiring harness. A!*holes!
Love the Durango, hate this dealer's service department! Should not of moved!
Number of dealership visits=3, Last visit date=June 10, 2003, Date report submitted: 16 Jun 2003 10:01

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I bought 2 dodge rams 2500, got the best price around, and the service and sales great, I love this dealer!!
Number of dealership visits=2, Last visit date=6-4-2003, Date report submitted: 08 Jun 2003 07:13

Received via email:
My name is Mike Stoddard and I am the service manager at Jeff D'Ambrosio Dodge of Frazer. I found your site after a customer with a 99 Durango came in with a TSB he had printed out. I decided to visit your web site and was surprised to see our dealership listed as "avoid at all costs". I was greatly distressed by this as myself, my technicians and my advisors all take great pride in our outstanding relationship with our customers. I do not remember having dealt with anyone with this concern, but would certainly like to hear both sides of the story. The only day we have 2 techs on is Saturday,when we our open from 8 to 12, and it usually fills fast. If the person had shown up without an appointment on a Saturday, it would be plausible that they were told they could not service the vehicle at that day. I also am confused by the cost of $240.00 to repair a fluid leak on a 2002 vehicle, which I would assume to still be under warranty. The only reason anyone would quote a customer a price would be if the vehicle was out of warranty or had physical damage. Let me finish by saying we appreciate all comments by customers-good, bad, and ugly. Its the only way we know if we're doing it right-and in this case for whatever reason we did not.
Date report submitted: 17 Jun 2003 17:39

Note that the report below only indictaes one visit.
Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
bought 2002 dodge ram to take it home with tapping in the engine. Service said he hears nothing. I also have a gear oil leak which they said would cost 240 dollars to fix. i brought the truck into get repaired and he said he wouldn't be able to fix it that day because he only had two guys on. these guys wait until your warranty is up. Dodge is the worst vehicle anyone can ever buy and the people that sell them are next in line. if any one wants a quality american made truck buy a GMC!!!! i learned my lesson the hard way.
Number of dealership visits=1, Last visit date=12/02, Date report submitted: 24 May 2003 02:33

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007