Owl Chrysler Jeep - Honesdale, PA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had a simple ignition lock cylinder replaced. After it was replaced, the steering wheel started to get looser and looser. It was pretty damn clear they didn't take it for a test drive. I had already spent an extra day and taken an lost an extra day of work because of the initial problem. I drove very carefully home. Once home I saw how loose it was and got it to my local Chrysler Jeep asap. It sat for a day before they got to it. They said a clip ring needed to be re secured. Problem fixed, except it cost an extra $196.10.
I called Owl to tell them about the case and find out what they had to say. Brian, the service manager who was who my wife dealt with said they didn't remove the steering wheel and said that if they test drove it they only went a block or so. I told him that this was a complaint call and that I was not happy with the safety failure both for the risk of driving a couple kids and the extra expense to have some clip ring put back.
He told me that it must have been due to a previous "servicing or replacement of my steering column while it was under warranty". I didn't know what he was talking about. He said there was a record of exactly that. I told him I had never had my steering column replaced and if there was any work on it, it had happened long ago -- not any time recently -- and certainly not anything noticeable compared with having the wheel feel like it's falling off just a half hour after driving it from their dealership. Brian said that they didn't remove the steering wheel and just popped out the lock and put another one in. Brian kept to his claim that it was preexisting problem and that the steering wheel was like that (as if it was safe to use). But it was more clear that he knew the wheel was loose. Maybe it's some half-truth or maybe it's just a full lie. But it's clear it was very unsafe to drive.
I called my local Chrysler-Jeep place where I get all my servicing done and asked what this guy had been talking about. They said that yes, back almost two years ago I had reported a "clicking in the steering column" and they had done some service on it. They'd look into exactly what that may have been. However, it was nearly TWO YEARS prior.
So, I'm pretty unhappy with the extra time and extra cost. But I'm most unhappy with risking lives in a car with a steering wheel that is unsafe when it could have been avoided. And getting no acknowledgement that Owl Chrysler-Jeep should have fixed it or at least reported it is a bit maddening. One dealership says it isn't safe to drive. The other knows about it, but doesn't even feel it's worth mentioning.
Submitted by: Name withheld by request
Number of dealership visits=1, Last visit date=July 19, 2004, Date report submitted: Jul 21 17:12:09 EDT 2004

Sales=Good, Service=Poor,
The used car dealership is rarely open. It seems to be closed whenever I want to look at a car.
Date report submitted: 25 Feb 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 13, 2007