Preston Dodge-Chrysler-Jeep - Beaver Falls (Chippewa), PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Had truck towed in 2 weeks ago dead would not start but yet battery had a full charge. Preston's determined it was the ecm and replaced it $601 plus change. Less than 2 weeks later truck dead again same issue would not start smoke coming from top of battery just had them put a new battery in and seems fine. ? is was the computer really bad or battery this whole time. Had old battery tested where I purchased it and it tested fine Prestons said it had a short in it.
Only way I am going back is when the truck wont start again and I have it towed and I push it through there service bay doors Very steep hill leading down to service.
Submitted by: jeff armstrong         jeffnamy3[a]comcast.net
Number of dealership visits=3, Last visit date=09/19/2005, Date report submitted: Sep 19 21:11:05 EDT 2005

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I first went to preston dodge in Beaver Falls, just to look because I knew sooner or later I was going to be shopping for a new car with in a next 6 to 7 months. The sales man was very aggressive and maybe because that is part of his job.
So that Kind of frightened me away. But they had the car I just had to have and damn if they did not get it financed for me, it is a little expensive but it's what I wanted so they did a real good job of getting me what I wanted. He comes the problem, My air-conditioning unit went out about a month after I purchased the vehicle, I bought the care july 1st and here it is august and I'm burning the hell up in a car with leather seats no air, I called the service dept. and they did not have an opening for at least a week. so I had to wait a week before they could even look at my car. once my car went in for service I had to drop it off no problem I thought I could shop for an hour and go pick my care up. No deal, it was all day and by the time I received my car the air still did not work. So I was pretty upset So I called the service dept. again because my AC still don't work it took another week before they could look at it, and this time when It went to service it took two day to finish They offered a loan car but it was filthy and had a real bad odor. the next day I went top pick up my car It was just as filthy, there were blood stains on the arm rest and passenger seat, I guess the mechanic got cut and dripped blood every where it was really nasty. The leather seats were oil invested and so was the carpet. It was no way the way I left my car. and the bad thing is My AC was fixed but now it draining in the front of the vehicle, Yes I have about two inches of water in the front passenger and driver side of the car. what type of service is that. This is still an ongoing situation with them and I hope they can resolve it soon because I really like the car But I will return it if I cant get It replace with something of equal value. Troy
Submitted by: Troy Moon     tlevmoon[a]earthlink.net
Number of dealership visits=1, Last visit date=July 1, 2004, Date report submitted: Aug 24 17:54:13 EDT 2004

Sales=Avoid, Service=Good, Parts=Don't Know, bought there=No, Buy_DaimlerChrysler_again=Maybe,
I went there to try to purchase a vehicle and the dealer said he would call me the next day and no one ever called me so I had to call them and they said we haven't heard anything which was a lie it went on for about three days until I asked to talk to a manager he wanted me to put more money down for the vehicle which I didn't have so he transferred me to the finance manager and he said he would run more figures and get back to me so when I called him back he said still didn't hear anything and he said he would call me back but that never happened I had to call him back and when I did he said there is nothing we can do for you so after that I said I will tell everyone I know not to buy from them because the have very bad customer service so buyer beware of this dealership.
I wish they would just give people the chance instead of writing people off because we are the ones that keep them in business
Number of dealership visits=1, Last visit date=4/12/04, Date report submitted: May 20 12:43:22 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Jon Hall has gone above and beyond in making my five star dealership service worth while in which I was nervous about getting a dodge, but due to the service and warranty and extra perks, i have been putting the word out there for other friends and family members to consider them if they are looking for another vehicle and i will definitely go there again for my next purchase unless it is something they do not carry at all, but i am sold on doing business with them in the future.
Thanks for everything Jon .
J.T. Engel
Number of dealership visits=several, Last visit date=2nd week of may 2004, Date report submitted: May 17 23:44:36 EDT 2004

Sales=Avoid, Service=Fair, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
False advertising!--dealer admitted that they sent the mailings with such great offers because "you gotta bring people in the door", and that the "ad says a lot of things, it also has a lot of fine print", and "we're not here to give it away." We took in for trade a car we had purchased less than a month earlier. Mail ad said that the dealership would give 20% or up to $4,000 over NADA value for your trade-in. Our NADA book value was listed ON THEIR WEB SITE as $19,995. Including the 20% they were guaranteeing, they should have given us almost $24,000 on our trade. They offered $15,000 TOTAL! and said that was the best they would do. After the issue was settled (very settled!) we asked that they return our original mailing (as you might suspect we wished to use it to support our side when speaking with Consumer Affairs), they said they had thrown it all away, and would not return it. Avoid this dealership like the plague; they are as dishonest as the day is long!
r.rectenwald[a]comcast.net
Number of dealership visits=many, Last visit date=5-15-04, Date report submitted: May 15 17:37:24 EDT 2004

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Had my jeep serviced for a problem with it stalling.Paid for repairs.Got to first stop light car stalled and would not start. after several hundred bucks an several visits later jeep still has the same problem. Several attempts were made to locate information in a technical service bulletin in regards to jeep stalling they would not provide information.When i call i am transferred to parts or service dept. where they pick up the phone and hang up.4 times in a row today 4/8/04. I would not consider using this dealer ever again. I will buy a horse first.
Number of dealership visits=8, Last visit date=4/8/04, Date report submitted: Apr 8 10:39:48 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes,
I went to the dealership just looking, and ended up buying a car. I was very satisfied with dealer. Salesman very nice and upbeat. I would recommend going through this dealership again!!!
Number of dealership visits=1, Last visit date=9-11-03, Date report submitted: Oct 31 10:04:17 EST 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I just wanted to buy a car I was told I would be called the next morning and be given some numbers nobody call so that afternoon I called the salesman and was told he didn't have time to check on anything because he had customers there that were buying cars. I called back and asked for a new salesman he said he would call back in a hour over three hours later I called back and was told there was nobody to talk to everybody was busy I asked to speak with a manager they were also all busy. The receptionist said I should just come in because no one will pick up the phones and they all ignore their pages. Also they ran my credit check twice once with my ok and once without me even knowing about it and every time someone runs your credit it takes your credit score down a few points. Now when I go to another dealer I'll have to have it run for a third time. Everything seemed ok with my salesman until I didn't want a 430.00 a month payment. So if you want good service! s steer clear of Preston on RT 51 in chippewa!
rsummerville[at]access995.com
Number of dealership visits=1, Last visit date=09/06/2003, Date report submitted: 06 Sep 2003 16:36:45

Sales=Avoid, Service=Avoid, bought there=No, scv_there=Yes,
Come see this truck...Oh it's not exactly the kind you were looking for but how about it......Fired!...don't waste my time. If you don't have what I'm looking for, find it or leave me alone. Collision cosmetics were great, internal problems not fixed after 2 attempts - they are fired! Other dealership found problem first time.
Number of dealership visits=2, Last visit date=7/2003, Date report submitted: 17 Jul 2003 22:55

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=3, Last visit date=3/15/03, Date report submitted: 05 Apr 2003 23:28

Sales=Excellent, Service=Good,
Well we just bought our second Jeep from Preston and once again it was a great transaction. Our first Jeep was totaled because of a drunk driver. And with the service we received on our first Jeep I knew that we would never go any where else. Our first Jeep was 100% serviced and repaired at this dealer and other than a few minor problems with the service department all our dealings were great (all the minor problems were always taken care of to our 100% satisfaction). And when our first Jeep was at the collision center the service there was great as well. So if you are looking for a dealership that goes the extra mile you might want to check them out. There is a little experience that I have to tell you about to show you how well I feel that they do business, We looked at the Jeep Thursday night (they close at 9:00 and stayed till 9:25 with us), we went Friday to sign the papers and well someone hit the plastic bumper. They never tried to bulls_it us all they wanted to know was when we could bring it back for the new bumper to be installed or if we wanted to look at another Jeep. We don't think that there is a better dealer ship out there. And if you don't believe us then check them out for yourself.
Doug & Pat
Number of dealership visits=NA, Last visit date=12/20/02, Date report submitted: 20 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007