Scranton Dodge - Scranton, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Fair, bought there=No, scv_there=Yes,
I brought my vehicle in for service, & also had a tire problem. I was told by the service mgr that my tires were ok & come back in a month, but low and behold I heard That Scranton Dodge had a tire angel & I asked to speak to him (Tim Gilgallon) in parts. He was very polite & understanding, what a difference between the tire angel & service mgr. I have one thing to say to anyone who reads this web site, go to Scranton Dodge and ask for Tim Gilgallon, he's willing to go above & beyond to help customers if all employees were like Tim the place would be an excellent place to go. Good luck Tim keep up the Good work. Thanks again.
Number of dealership visits=2, Last visit date=8/23/03, Date report submitted: 23 Aug 2003 22:26:35

Sales=Don't Know, Service=Avoid, bought there=No,
Failed to repair the problem with the transmission on my 2001 Ram. I scheduled an appointment for service to have it repaired again, When I was dropping it off and explaining the problem with the service manager, he told me there was nothing he can do to repair the problem. He started yelling and screaming at me while I tried to get my problem resolved. He screamed at me telling me to take it back where I bought it. It's very sad how a POOR service manager can ruin the reputation and integrity of what I once new as a good dealership.
Michael Seegar
Number of dealership visits=10, Last visit date=1/7/03, Date report submitted: 08 Jan 2003

Sales=Excellent, Service=Excellent, no comments offered
Number of dealership visits=3, Last visit date=August 2002, Date report submitted: 08 Dec 2002

Sales=Excellent, Service=Excellent, Friendly dealership.
Number of dealership visits=more then 15, Last visit date=Nov 2, Date report submitted: 02 Nov 2002

Sales=Excellent, Service=Excellent,
Read one of the bad letters written about this dealer. Does any one realize how difficult how hard it is to take care of that many people I think they do a great job.
sowen[at]stny.rr.com
Number of dealership visits=At least 10, Last visit date=Oct 16 2002, Date report submitted: 02 Nov 2002

Sales=Excellent, Service=Excellent,
Being a woman can be frustrating when going for service, but they treated me great! I can not tell enough people about their staff & treatment. This is my 4th vehicle in 7 years & they sell me more! Great dealership!
Date report submitted: 26 Dec 2001

Sales=Excellent, Service=Excellent,
very professional!!! Got best deal of anywhere I shopped. Would send anyone I know there to buy a vehicle!!!!! Thanks again!
Date report submitted: 26 Dec 2001

Sales=Excellent, Service=Excellent,
Our sales and service experience on the 5 vehicles that we have purchased and get serviced there have been excellent. The sales price has always been the lowest out of the dealerships that we shop in the area. Our service department has taken care of our vehicles satisfactorily for the last 7 years. Very good dealership!!!
Date report submitted: 17 Dec 2001

Sales=Avoid, Service=Avoid,
Bought a new car there. Was asked if I had $100 bill in my pocket so salesman could wave it under manager's nose. What the hell is that supposed to mean? Service people were verbally abusive. I was told they come close to punching people sometimes. Was charged $600 for a new alternator.

Sales=Avoid, Service=Avoid,
Verbally harassed my while I tried to explain my vehicle had no oil in it. Once the vehicle was towed there, the service department drove my vehicle without oil. Made me tow my vehicle off their lot and threatened to have it impounded. Misrepresented the sale of a vehicle I helped purchase and misrepresented the amount for the trade. This dealer will say anything to get you into a new vehicle. Do not attempt to even deal with Scranton Dodge.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 13, 2007