Shults Dodge, Inc. - Wexford (Pittsburgh area), PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes, Service Advisors are unqualified to clean bathrooms, service manager is more interested in protecting his finances than in customer service. I am victim of Chrysler oil sludge problem in my 5.9 V8. My truck lost oil pressure while I was driving on congested road and developed bad bearing knock before I could get off the road. Dealer pulled oil pan and found sludge in oil pickup, pulled only 1 rod bearing, was scored but not badly. Even with 68,000 miles and extended warranty, Chrysler would not cover any repairs (blaming it on me due to presence of sludge). Dealer recommended replacing oil pump and cleaning oil galleries, repairs did not fix problem (until lost oil pressure and had a badly knocking bearing after over $800 worth of repairs. Dealer still forced me to pay for repairs just to get my truck out of there. Wanted $5500 for reman Chrysler long block and $4100 to install engine from junk yard. I found a newer engine in a local junkyard, they installed engine out the door for less than $2K. Service experience was a Mongolian cluster, service manager knocked a whopping $50 off my bill; am suing dealer to get my money back and joining class action suit against Chrysler for defective engine... My last Chrysler product and DEFINITELY my last visit to any of Shults dealerships!!!
Number of dealership visits=2, Last visit date=3/01-3/31/03, Date report submitted: 06 Apr 2003 19:06

Sales=Excellent, Service=Fair, No comments offered
pakrbkr@zbzoom.net
Number of dealership visits=4, Last visit date=4/2000, Date report submitted: 06 Jan 2003

Sales=Don't Know, Service=Poor,
I have been maintaining my truck here since new....basically since it's a few blocks from home. The service department is a disappointment. They often promise my vehicle by a certain time and never call...when I go to get it it hasn't been started yet. Fortunately the waiting area is fairly comfortable with a TV. The counter agents are business-like to the point of seeming a bit unfriendly. I suppose their prices are mandated by Chrysler but they seem a bit high compared to my last Ford P/U.
Date report submitted: 11 Dec 2001

Sales=Excellent, Service=Poor, While keeping an open mind,I have been in for service six or seven times. I now have to conclude that I will not be getting that "Hi,I'm happy you(the customer)are here today since my(service dept.)would not exist otherwise".I was treated like gold at my previous dealer and found out what a real SERVICE dept. is like. If Benson Lincoln/Mercury sold Dodge Rams,I would have been there yesterday buying one. Service should take a lesson in customer relations from the parts manager at Wexford. He sends you out the door with a "I'm glad I stopped in"kind of feeling.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 13, 2007