Alexander Dodge - Franklin, TN

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
My husband and I recently went to Alexander Dodge(Royal Oaks Blvd., Franklin, TN) because we were considering trading in our current vehicle for a Dodge Caravan. Everyone knows car salesmen are sleazy in general, but these were the worst either of us had ever seen. First of all they verbally made a deal with us on a new minivan, then contacted us the next day and said they never agreed to that deal but they had a much lesser vehicle that they could "get us into". Worst of all, they absolutely RUINED our credit by requesting loans from more than TWENTY different banks without our knowledge.Our credit was pretty good before, now we can't get a bank to loan us a dime-literally-because of the ridiculously large amount of inquiries made by Alexander Dodge. I contacted the local news hoping they'll expose this dealership and spare anyone else. Contact me if you'd like to share your story on the news.
Submitted by: casner2perry[a]yahoo.com
Number of dealership visits=1, Last visit date=May 2006, Date report submitted: Aug 17 14:02:18 EDT 2006

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
I had cash and I looked at a minivan and I offered a price and asked them to clean it up and top off the tank. They said they would clean it up and when I did carfax it said it was ok but it was wasn't they didn't really clean it and I felt sick to stomach after the deal and let my husband look at it we left it there at the dealer and refused to take it back. No where in the paperwork did it say that I had the customary three days to bring it back if I changed my mind quite the contrary it said all deals were final and if the van wasn't help to my expectations then too bad basically.
They make you feel like you are ripping them off when they are ones ripping you off.
Submitted by: Bridget Elam      belam04[a]comcast.net
Number of dealership visits=3, Last visit date=04/29/2004, Date report submitted: Apr 29 13:26:58 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
We were traveling home from West TN when our van broke down on Sunday. We got a hotel room for that night until the dealership opened on Monday. On Monday we took the van to the service dept. They informed us that the wiring harness was burned out but they could have us one the very next morning if we would pay $100 for special handling. So we agreed to pay the extra. On Tuesday morning the part did not arrive and late Tues afternoon they called to let us know that the part was shipped to Detroit instead of here. Then the service manager said he guaranteed it fixed by Wed at 11:30. On Wed morning he calls to tell me that they had ordered the wrong part and it will now be Monday before our van is fixed. I remind you we are stranded at a hotel that we are paying for ourselves and the service dept can not do better than this? All we could get out of the service dept manager was "well things happen". He then told me that he doesn't like to work on older model vans since it is mostly guess work. I asked him why he didn't tell me this on Monday where I could have had it towed to another dealership that was willing to work on it and he told me "he wasn't asked". I am totally appalled at the way we were handled by this service dept and felt you should know this. Also when I asked to speak with the manager of the dealership he told me he didn't handle service complaints for me to deal with the service manager. So I asked for my keys and by some miracle our van started and drove fine all the way home from TN. So after all the crap we had dealt with for 3 days a wiring harness wasn't even needed.
Number of dealership visits=1, Last visit date=3/31/04, Date report submitted: Apr 1 13:39:02 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I bought my first Wrangler at the same lot when it was Harpeth Jeep. I made the mistake of going back when looking for a new Jeep. The sales people there were sleazy. They first offered me $9k difference on a trade that the NADA & Kelley Blue Book said were about $1k off. After an hour and a half, they "were going to lose their job" for going as low as $6k difference, but wanted desperately to "put me in the vehicle." I left and they called several days later with no better offer. I just traded with Global Motor Sports in Nashville for a better Wrangler than the one I was looking at with Alexander Jeep for $2k difference. Avoid Alexander Jeep.
Submitted by: Darin
Number of dealership visits=2, Last visit date=12/2003, Date report submitted: Jan 12 19:30:29 EST 2004

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=No,
I stopped in looking to purchase a good used late model 4 wheel drive SUV. They assured me that this 2001 Infiniti SUV was not 4 wheel but it was all wheel and would shift into all wheel drive if I needed it. I drove the vehicle almost 2 weeks and we decided to try it out on a hill and when we got home my husband looked underneath the vehicle it was only 2 wheel drive. We have taken the vehicle back. They want to find us another vehicle that will make me happy. They tell me tell me that in order to get a 4 wheel drive comparable to the 2001 Infiniti, that I will have to go back in years, for instance they have found a 1999 4 wheel dr. Toyota 4 Runner but I will have to go from a 2001 to a 1999 in order to get 4 wheel drive for the same costs. I don't think this is fair. At the present time, the vehicle I purchased it back on their lot and I have no vehicle. It remains to be seen what the outcome will be.
Submitted by: Mary Ann Tackett     marywrites37076[at]yahoo.com
Number of dealership visits=1, Last visit date=Aug. 29, 2003, Date report submitted: Sep 20 14:34:04 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Worked up a deal that included double rebates. truck I picked out had a mystery noise when it was unloaded from the transport truck about an hour before I saw it (I looked at it before it was put together by the dealer) Took them 3 days to find out what noise was, "no problem take your time and make sure its right" was my opinion. Then when we went it to sign the papers all of a sudden they said the double rebates didn't apply to this deal, and this after waiting on them for 3 days.
Just because a dealer writes it down does not mean it is reality, these people obviously think the deal is not final until the paper is signed and do not stand by their word.
Number of dealership visits=1, Last visit date=6/13/03, Date report submitted: 23 Jun 2003 14:19

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: March 23, 2007