Carl Gregory Dodge - Johnson City, TN

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Just take my word for it and don’t step foot on this car lot. You can’t get out of your car without a golf cart behind your car so that you can’t move until they get you out of the car. The service department is a laugh. And they will promise you the world until the papers are signed.
Do not buy a car from Carl Gregory. Drive a hundred miles and pay a thousand more dollars to get the service and respect that you deserve.
Don’t forget there are others out there that would love to have your business and not call you 5 times in an hour to see if you have made your mind up on the car that you want.
Submitted by: Natasha Miller     bryangaylor[a]aol.com
Number of dealership visits=1, Last visit date=05/2006, Date report submitted: Jul 12 14:17:01 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Our first new SUV, a 2000 Jeep Grand Cherokee we bought from there in 2000 - we always had great service from those folks. We just bought a 2006 Chrysler Town&Country touring from them and was very pleased with the sales lady that helped us (Kellie Eads). We bought it at a great price. Our next new car we will check these guys out first. We tried other dealers but Carl Gregory worked with us to get what we wanted in a van, not just what they had on hand. That means a lot, but they went the extra mile to what we wanted to pay for the van. Thanks a lot. A+ DEALER
Submitted by: Jeremy        jsandb2006[a]yahoo.com
Number of dealership visits=2, Last visit date=5/18/06, Date report submitted: May 18 20:38:26 EDT 2006

Sales=Poor, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
In Aug. 05 I purchased a new Neon sxt. I have regretted it since day one. First I was told I would receive 2,500.00 rebate or 4.9% financing, which I did Not. I have had to have it serviced twice already, The 1st time they said it had a bad fuel Pump, Not a week later I was back again This time it needed a new gas tank. I went to the General Manager the first time and his reply was we got our Money, That car is your problem. All I asked was to let me change it out with a different car. I had already contacted the finance com. and they agreed to do just that. Needless to say I still have the same car that i just got back after they had it for the second repair that took 9days to fix. I don't think you have a rating bad enough that could cover how I feel about this dealership.
Submitted by: Frankie Holtsclaw        holtsclaw69[a]earthlink.net
Number of dealership visits=5 at least, Last visit date=10-09-05, Date report submitted: Oct 11 23:05:25 EDT 2005

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a Dodge Intrepid at Carl Gregory at North Roan on the Kingsport Highway, kept it up and maintained. I began hearing noises from the engine and had it towed to their dealership and they told me that the life expectancy on the Intrepid motors was only about 60,000 miles and that it would cost me about $6500 to have a new motor put in it. I still owe $11,000 on it and cannot afford to put that kind of money in it. So, my car is sitting over there still yet and I am still making payments and having to borrow a car to drive. An employee there told me that there were already 5-6 Intrepids sitting there with the same problem...bad motors...I would advise no one to buy an intrepid there... and since they refuse to help me out with this problem..I would advise everyone not to do business with them again!!!! Now, we all know that the life expectancy of any motor should be well over 100,000 miles and close to 200,000...we are not as stupid as they may think.
Submitted by: Tracie Baker Howell    leerebrook[a]aol.com
Number of dealership visits=NA, Last visit date=Two Weeks, Date report submitted: Jun 17 14:23:00 EDT 2004
Second of two similar reports submitted by Ms. Howell

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
Stopped by this dealership with my son and was immediately jumped on by no less than 3 salesmen, told them I just wanted to look at some used trucks. When I found a truck I was interested in the salesman told me he didn't know how much the vehicle was priced at so I asked who would know and he said his boss would know so he went to ask. When the salesman came back he said his boss wouldn't give me a price till I test drove it. I took the test drive and then went inside to see how much the vehicle would cost but first they wanted me to fill out a credit application. I would not fill out the application before I knew the price of the vehicle so the sales boss named John finally came over and asked if I was serious about buying the truck or just wasting his time. After that I had had enough so I left and bought a used truck at the Toyota store next door (no pressure and I was told the price up front).
Number of dealership visits=1, Last visit date=4/22/04, Date report submitted: Jun 13 21:21:05 EDT 2004

Sales=Avoid, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
After purchasing 4 vehicles from Carl Gregory, I have had my last dealings with them until the management there changes. The new management is a joke and is completely unsatisfactory with my concerns. I have always had nothing but good service and enjoyed working with them and as troubles arose with one of our vehicles it was always taken care of and I had something to drive to get me to work. Today all of that changed! As the new management steps in, the days of the good ol' boys have been pushed out. If they wish to continue a good relationship with their old customers, they need to step up and supply good customer service to keep them. Today they lost a sell of a 3500 truck and a long time customer just by not giving the customer service I once had with them. One of the other local dealerships will enjoy having my money for a while now. I'm sorry that I had to post this as they have always been a step ahead of the other dealers.
Number of dealership visits=Several, Last visit date=5-24-04, Date report submitted: May 24 12:18:02 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I am in the process of negotiating my family's 3rd vehicle from our local Carl Gregory Dodge dealership in Johnson City, TN. My first purchase was in 2001, a 2000 Durango. The sales and finance staff were willing to negotiate with my trade-in to reach my desired payments and still purchase the vehicle I wanted. This is the first time I had negotiated and decided on my own. My husband was present, however, I was to be the primary driver and the staff valued my requests. I felt at ease working with them. Our 2nd purchase was a 2001 Dodge Ram for our son. *** I have taken my Durango to the service department for regular oil changes and other services. The service department also replaced the transmission (under factory warranty). That was approx. 2 years ago, and I have had no problems so far. The service staff have always been very courteous and very attentive to my concerns and questions. They always make sure I understand their explanations and recommendations. I plan to continue having my vehicle serviced through Carl Gregory service department when necessary. Thanks to all of you.
*** Thanks to all the staff at Carl Gregory Dodge in Johnson City, TN ***
Number of dealership visits=3, Last visit date=02/07/04, Date report submitted: Feb 9 20:59:39 EST 2004

Sales=Excellent, Service=Avoid,
Sales Department is great to work with. Service Department needs a lot of help, needs to get some real techs and not these kids off the street. The transmission work that they did to my truck was poor. It took it in for a seal leak and come out with a truck that still leaks and has a surge at 45 - 55 mph. The dealers service department said that it was the nature of the transmission. Its funny that it didn't have the surge before the transmission service.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 29 Jan 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: March 23, 2007