East Tennessee Dodge - Crossville, TN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Made a Trade At East Tennessee Dodge located in Crossville, Tennessee. I traded a fully loaded, 4-door, 4 wheel drive 1999 Chevrolet Blazer for a 2000 Saturn Wagon that's fully loaded & looks almost like it were new. I paid an extra $4000.00 in hard earned cash. (I now realize that I gave too much cash in the trade. At the time I didn't know.) I was happy with the little plum wagon. I was not in the market for a car. For unknown reasons, I drove through the East Tennessee Dodge dealerships lot. A wonderful young man stopped me. (I now know this is a common practice, with most dealerships.) Super nice guy, gave me the salesman pitch. I explained that I was just looking, but still, I wandered around the lot with the salesman, looking at great vehicles & listening to the life story of a young man who dearly loved his family. Very refreshing. I spotted the Saturn wagon, asked about it & after a few days of debating the price, the salesman tells me his manager will allow him to accept $4000.00 cash & the Blazer. SOLD!! I bought it. I was thrilled. The purchase was made March 5th, 2007. As I left the lot, I noticed the gas gauge was on empty, less than 2 miles, the car stalled on a busy highway, OUT OF GAS!! Three days later, I was pulling into a parking slot, the car began to jump & shake & a loss of power light & the engine light came on. I was frightened. I had never had or even heard of a car "acting" like this. I called the dealership. I took the car to the dealership, after a week, I was called & told that the car was fine, that bad gasoline had caused the problem. I listened & acted as if I believed the diagnosis. Drove the car 37 miles over the next 5 days & again, the jumping & stalling was happening & warning lights were illuminated. I took the car back to the dealership, after a month had passed & I had called about thee car several times, I finally received a call from the dealership allowing that the car fine & I could pick it up. The service department handed me the key, the fob was gone, I asked about it & was told that it had been misplaced & if it wasn't found, the fob would be replaced. I wasn't happy but I understood & accepted the apology. Most anything can be misplaced. The man walked me to the car, unlocked & opened the door. Something didn't look right. I then realized that the entire console was missing. My daughters cd collection had been left in the console. The console & cds were gone. I was upset, but stayed calm, I was told that the console would be replaced. I could handle that. I was most disturbed with the cds, that belonged to my daughter being gone. I dreaded to tell my 14 year old that her favorite cds were taken while the car was in for repairs. I knew it wasn't going to be a calm moment in our lives. I was right, I had one upset kid, After promising, that I'd replace her favorites, via internet or any other way possible, she agreed to calm down. I've spent $83.00 & still lack a couple having them replaced.
Less than a week later, the car does the same thing, as before, I was on I-40, the car began to shake & jump & then stalled with the "loss of power & engine light, glowing". A tractor trailer swerved off the interstate , possibly preventing a terrible accident. A couple other cars were in danger, as well. The truck had to swerve through 2 lanes in front of the other cars to keep from ramming my car with me in it. I returned the car to the dealership. After a week, I was told the car was fine & I should have no more problems, the console had been replaced. I asked about the keyless fob & the manager told me that the car was not equipped for a keyless fob. That the car didn't come with a fob. I showed the manager the key tag that came with the car, the tag stated 2 keys & 2 keyless fobs. I received 2 keys & 1 fob & now it was gone. My brother had an extra keyless fob, programmed it to the Saturn. It worked very well, just like the original that came with the purchase of the ! car. Since it worked well, I thought it would be best to not, put up a fight, even though I knew the car was equipped for the use of a keyless fob. I returned home replaced the batteries in the fob. The fob will not work, the feature had been disabled. Two months & 3 weeks have passed since I purchased the car & I've added less than 150 miles in the car. However the car has more than 1000 miles, than the day I purchased it. The manager was very rude & disrespectful, treated me as though I were nothing. He's sticking to the story that the car was never equipped for use of a fob.
I regret the day, I pulled on the East Tennessee Dodge dealerships lot... A real nightmare. I'll never trust or buy from the dealership again..
lost $4000.00, the Blazer, a console, my daughters cd collection. I have a cute car that is too dangerous to drive with no fob, an extra 1000 miles were put on the car. The rudest manager that I've ever seen. A terrible experience.
Submitted by: tnholeinone[a]yahoo.com
Number of dealership visits=7, Last visit date=May 18, 2007, Date report submitted: May 23 07:15:14 EDT 2007

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I will not buy another vehicle from East TN. Dodge because the service dept. is like pulling teeth to get a response when you want to get service. It has happened 2 times, I call to make an appointment and no one will answer the phone to make an appointment. The first time I was
persistent because I had bought the vehicle there and thought I would get better service which I doubt made a difference. The second time the secretary continuously wanted to let them call me back when the dept. would not answer quickly finally I gave in and gave my name and phone number. Well no surprise I never got a return call and I was going out of town thus wanting to get the service done. I would not be so aggravated but when I have been in the dept. there are at least 3 people working at desks to talk to people about their service so why such a hassle to get an appointment? I am done and intend to spread the word. Thank you.
Submitted by: Withheld by request
Number of dealership visits=6, Last visit date=12/06, Date report submitted: Dec 22 11:05:35 EST 2006

Sales=Fair, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought a 2005 Gr Caravan in April of '05. the salesperson was fine, however, when I went to the finance dept to do the paperwork, I did not notice at the time, they had changed the sales price from what I was negotiating with the salesperson. They conveniently added almost $5000 to the price of the car.When I returned to the dealer, the salesperson remembered what our agreed upon price had been and also questioned it,The owners response:we allowed too much for the trade in of the car!!!! I will never buy there again and since have heard nothing but negative things about them. In all fairness, the service dept was very good the one time I was there and looked at my car immediately without an appt.Do NOT use this dealership ever!!!!
Submitted by: Marita Rumph
Number of dealership visits=3, Last visit date=April 2006, Date report submitted: Aug 2 08:31:06 EDT 2006

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We went to buy a PT Cruiser on May 31, 2004. After 5 hours of "discussion" and paperwork with an inept sales person we finally drove off in our new car. The next day he called us to say that all the paper work we filled out the previous day was for the wrong car. Now we have to make another trip there to fix what he should have been paying attention to. Consumers beware! Shop elsewhere.
Number of dealership visits=1, Last visit date=06-01-04, Date report submitted: Jun 2 10:18:19 EDT 2004

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Salesman did not return call. Acted as though not interested. No help at all. Offered other vehicles of no interest at all. We were interested in a 2004 PT Cruiser, and a 2004 Jeep Liberty. We provided all paper that were asked of us, and plus three visits to the dealership. Once we were given a salesman that we didn't know, and knew nothing of our interest in vehicles. They seemed more interested in other things. I bought my 1999 Jeep Grand Cherokee there in 2001 no problem at all then. Now we are going to another dealership out of town and its a huge inconvenience.
REED       Rdebsand[a]aol.com
Number of dealership visits=2, Last visit date=5-5-2004, Date report submitted: May 7 13:59:20 EDT 2004

Sales=Poor, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
bought several trucks here. sales has never been very professional nor has service either.
had to wait several hours just for a oil change with appointment.
Number of dealership visits=20, Last visit date=032304, Date report submitted: Apr 23 22:36:45 EDT 2004

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Not only did we mess up going there once, but we did it again and ended up 7,000 dollars upside down and finally had to give the vehicle. They will rip you off!!!!!
Number of dealership visits=several, Last visit date=NA, Date report submitted: Mar 20 09:53:52 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: August 17, 2007