Gary Mathews Motors - Clarksville TN

Visit Geno's Garage for Truck accessories.

Received from Ken Pine, Director Internet Sales:
As the Director of Internet Sales for the Gary Mathews Automotive Group, I am intimately familiar with the history of the company. Mr. Mathews started with a used car lot 30 years ago and built the business to where today, the company sells 13 franchises in 6 different dealership locations. We have an excellent reputation in our local community, and can depend on most of our customers to purchase vehicles repeatedly from us.
However, along the way, some people were probably treated unprofessionally or maybe even unfairly. It's inevitable that a company with so many employees, and which handles so many transactions, should have some problems. When we discover a problem, management always responds. We do our best to see that the customer's concerns are addressed.
If you have anything other that a satisfying experience at any Gary Mathews dealership, I invite you to write to me, sales@mathewsvwkia.com  or call 1-931-552-1111 or 1-888-433-8088 (Toll Free). All complaints will be passed on to the appropriate manager.
Date this email was received : 2 Nov 2002

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought my Jeep Liberty from another DaimlerChrysler dealer and had it serviced at this dealership while I lived in TN (about 2 1/2 years). I was always pleased with their customer service, convenience & speedy service. Gary Matthews is very approachable & accessible, should you need to speak to him. I would recommend this dealer to anyone.
Submitted by: Jacqueline Slaughter
Number of dealership visits=multiple for servicing, etc, Last visit date=Mar 2007, Date report submitted: Oct 11 16:28:03 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Rich Johnson is the best and most honest salesman I ever met. My first exp. there with the used car sales team was not the greatest but Rich in the new cars sales changed my whole outlook. I will continue to use him and the dealership.
Submitted by: Robert Cook
Number of dealership visits=8, Last visit date=3/15/2007, Date report submitted: Apr 2 16:32:22 EDT 2007

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My experience has been good. Larry Alexander has been my salesman for a few years. He has done an outstanding job. However my last experience was with another salesman. He was terrible. Poor customer service skills, impatient and at times a little rude. He even called at one time asking me to expedite a 25,000 deal so he can get paid. Anyway there were some issues with him that I brought up to Larry Alexander (now new car sales manager) he took care of the problems in minutes were my salesman could not get it in in 5 weeks. I will purchase more vehicles from Gary Mathews however if I run into another poor money hungry salesman I will have to take my business elsewhere.
Submitted by: Markus Laumann     tnmarko7771[a]yahoo.com
Number of dealership visits=3+, Last visit date=Nov 05, Date report submitted: Feb 4 11:18:57 EST 2006

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Adolphus C. Young
Number of dealership visits=1, Last visit date=Jun 05, Date report submitted: Sep 21 20:13:17 EDT 2005

Sales=Excellent, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
This is the letter that i sent to MR. Pine to comply with this site's requirements before i posted.
This long tale of woe is posted as a pdf file.
Note: I sat on this report for a while, waiting for the dealership's side of the story, but did not hear back from anyone from Gary Mathews. Dave F.
Submitted by: jesse vanfleet  defleet[a]hotmail.com
Number of dealership visits=10-20, Last visit date=15 apr 05, Date report submitted: May 12 17:42:47 EDT 2005

Sales=Good, Service=Excellent,
People, I previously wrote into this site about a experience I had with DODGE and Gary Matthews motors in Clarksville, TN. The one I wrote was the one about the $36,000.00 truck with the paint problems. I don't believe I gave them the full benefit of the doubt. Granted there are vehicles of every type from YUGO's to Ferrari's that have problems with them and some have a absolutely none. My problems were caused some by faults from the factory and some by persons in the paint shop. The dealer has since rectified the paint shop personnel problems and I am glad to say that Dodge has granted me a new 2003 to be built to my specifications at the same MSRP as mine and are transferring the VIN number of the new vehicle to the bank so that I will keep my same payments for the same timeframe that I have remaining on my 2002's loan. I only have to pay $410.00 for the mileage on my 02. Mr. Robert Streetman has done everything in his power to ensure that I was treated fairly and looked out for my best interests in mind. My appreciation for his outstanding support is clearly noted. Any mechanical related items that have come up Mrs. Kathy West has been likewise very adept in handling the few minor problems that have come about. All in all I am pleased with the outcome of the whole thing and I am glad the Gary Matthews staff was there to help me and stick up for me. I would deal with this dealership again and would encourage others to do the same. We all have to realize there problems with a great many things everyday, not just ours, and those things take time to correct and the staff at Gary Matthews did just that. They took there time to ensure the proper outcome was reached and they never gave up on trying. Thanks for all the hard work MR. Streetman and Mrs. West and all theGary Matthews staff. Roughneck 7 OUT!
Number of dealership visits=Numerous, Last visit date=12 Nov 02, Date report submitted: 12 Nov 2002

Sales=Good, Service=Excellent,
I am a soldier with the 101st airborne and I bought a new 2002 Ram for almost $36,000.00 and I have had to take it in I believe 8 times now. Roughneck 7's poor rating and the rest of this complaint have been updated by by his submission on 12 Nov 2002.
Date report submitted: 22 Jun 2002; updated 12 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: November 19, 2008