Hallmark Dodge - Antioch, TN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Avoid, bought there=No, scv_there=Yes,
I shopped for my new truck at the dealership, but did not buy. The salesman had only been there 2 weeks, and knew far less about the Dodge Rams than I did. I ordered the truck from another dealer. When it came in I purchased some oil filters and accessories from Hallmark Dodge's Parts Department. The experience was good. At 3,000 miles I changed my own oil, and at 6,000 I took it to Hallmark's Service Department for it's scheduled service. They were pleasant, but their performance was horrible. They dented the fender. The 5.7 Hemi calls for 7 quarts of oil, but they only put in 5 quarts. They failed to tighten the oil filter sufficiently to keep it from leaking, and they failed to lube the outer tie rod ends which was called for. They also balanced the tires, which was not called for, and I didn't request. They did offer to pay for the damage to the fender, however I chose to file a claim with my insurance company. I will not be returning to Hallmark for anything.
The truck has covered 7,500 miles in a little over 3 months. Approximately 2,700 miles towing a 6,000 pound trailer in mostly hilly to mountainous terrain. Reliability and performance have been perfect. Towing mileage is about 11.5-12 and around town, about 13.5-14. I am very happy with the vehicle.
Bill Egan      bill.egan<AT>mindspring.com
Number of dealership visits=4, Last visit date=April 16, 2003, Date report submitted: 21 May 2003 12:41

Sales=Excellent, Service=Excellent, bought there=Yes,
They really know how to treat you. I purchased by vehicle via the Internet Department. Pat was able to answer all my question, give me pricing, and have the vehicle that she assisted me in choosing ready for a test drive. The whole experience was great and painless. I feel that I got a good deal. Service was just as easy. They had introduced me to the service team at the time of the sale. When I arrived for my first service I already knew the service staff. I highly recommend using Hallmark Dodge for sales and service. The Internet buying experience was the best.
James S
Number of dealership visits=2, Last visit date=05/01/03, Date report submitted: 15 May 2003 14:57

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: February 21, 2007