Jim Cogdill Dodge Company - Knoxville, TN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have purchased 4 vehicles from Jim Cogdill Dodge. I have all of my vehicles serviced there. I will continue to buy from "my" dealership.
Submitted by: Withheld by request
Number of dealership visits=20, Last visit date=7/9/2007, Date report submitted: Jul 9 11:23:20 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
great sales staff great service department. I love my truck!
Submitted by: Trixie Clark
Number of dealership visits=3, Last visit date=7/6/07, Date report submitted: Jul 9 11:19:24 EDT 2007

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Thanks very much? For what? Selling us a 2004 dodge caravan that is a lemon? And for the lost of my credit. I will not pay for a vehicle, that will always have trouble. I have learned a lesson! NEVER buy a dodge. This was my first and my last. 30 years of good credit,gone down the drain. I am disabled and on a fixed income. I don't have the money to hire an attorney. I tried but they said it would be hard to win, because Chrysler is a big corporation with a lot of money. So just a little comment saying thanks for the loss of my credit; my loss your gain. There is a saying and it goes like this, [do unto others as you would have them do unto you] Well, I guess it's true customer satisfaction is a thing of the past.
GARY & NORA PACKETT      More information is posted in a letter
Number of dealership visits=1, Last visit date=April 6 2004 until now, Date report submitted: Jun 2 14:52:25 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was on my way from Boston Ma to Gatlinburg Tn for my honeymoon,when my truck started acting funny when we entered TN. Since I'm a member of the TDR, Turbo Diesel Register, I called a friend back home, he made a few calls and found a member in Knoxville who called me and told me about this dealer that's only about 30 min. from where we were staying. I drove to them and told them its my honeymoon and I'm a long way from home,they test drove it right away and said it was my injection pump and already ordered it. They gave us a car for the night free of charge and had my truck back to me the next day. The part was under warranty and they gave me immediate service since I was far from home and also being a very special occasion.
My truck has just over 38,000 miles on it and this is the first problem I have had. Many thanks goes out to the boys at Jim Cogdill Dodge of Knoxville Tn.
Number of dealership visits=1, Last visit date=12/2/03, Date report submitted: Dec 13 22:13:02 EST 2003

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
terrible service ,,no customer concern ,,,get it in writing ...prices go up higher then quoted, hidden charges
Number of dealership visits=4, Last visit date=10-31-2003, Date report submitted: Oct 31 07:19:58 EST 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Disinterested sales staff, aggressive sales tactic, nasty attitude.
Number of dealership visits=1, Last visit date=03/08/2003, Date report submitted: 09 Mar 2003 19:03

Sales=Good, Service=Excellent, no comments offered
Johnny L. Taylor, Jr.      johnnytaylor2<AT>comcast.net
Number of dealership visits=1, Last visit date=10-15-02, Date report submitted: 20 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: August 17, 2007