All American Chrysler Jeep Dodge of Odessa - Odessa, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The people who greet you at the service drive appear friendly and knowledgeable. But it all ends there. We have 2 Dodge trucks, and both of them had to have engines replaced within 2000 miles of leaving the service department. Our first truck- a Dakota, spent 9 weeks in the shop!
Every time we stopped by, we were given the run-around (insurance, warranty, mechanic out for the day), and when we finally got our truck back, they told us they replaced a lifter rod. 2 months later, the truck threw a rod. Being out of warranty, we took the Dakota to a private ASE mechanic, and he showed us that there was no possible way they even opened the engine up to fix it up- no tool marks, and all original engine wear. The rod that threw- it was the same one they claimed to have replaced. I then went back to All American to talk to the service manager, conveniently he was out and never returned my call. Before all this happened, we had purchased a 3500 Cummins from there. We had many problems with the truck, and the last straw was after a visit to All American. We had noticed a significant knocking, especially in the lower gears. Took the truck to All American for diagnostics, and they told us the only problem was carbon build up in the cylinders. The mechanic told us that "drive it for 500 miles and it will fix itself." Needless to say, the very next day, the engine blew up on us. After having it towed to a reliable dealership, we discovered that it wasn't carbon, it was a "catastrophic failure of the third cylinder". To replace the engine- $12,000. Since we were able to prove we were at a dealership within 24 hours, Dodge paid for the engine. We have since bought another Dodge, and decided to try WestStar Autoplex, in Monahans. Hands down, they are worth the drive! The prices are about the same, but I have nothing but good things to say about their service department. Fast, dependable, and very knowledgeable. The longest they've had my truck in the shop has been 3 days.
Submitted by: Withheld by request
Number of dealership visits=10+, Last visit date=August 2006, Date report submitted: Sep 22 14:47:12 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
They have always been courteous. On service they replaced more than I thought necessary (warranty work)On parts they are very good.
Submitted by: Pat Hall     pihall[a]yahoo.com
Number of dealership visits=4, Last visit date=8/27/04, Date report submitted: Aug 27 12:53:45 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales staff very good. Parts very good. Service very good. All of above were very courteous and delivered when promised.
Number of dealership visits=2, Last visit date=5/28/04, Date report submitted: May 29 01:33:03 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Avoid, avoid, avoid. I would never step foot back in this dealership. The finance manager was very very hateful. After using harsh words to my husband (my husband was trying to get more for our trade...dealerships never give you enough) he threw his pen down and nearly hit my son in the head with it. Then my husband said it is time for me to leave, and the finance manager got in his face. They said a few choice words to each other and the guy followed my husband out of the show room screaming...yes in front of all of the customers. He even asked my husband if he wanted to fight right there in the parking lot. My husband just drove off. It was totally uncalled for. The general manager called later apologizing, but that man should be fired. That just goes to show the reputation that dealership will get having a hostile employee in a managerial position.
Good luck if you go in there trying to finance something!!!
Number of dealership visits=2, Last visit date=4/9/04, Date report submitted: Apr 14 10:30:11 EDT 2004

Sales=Good, Service=Good, bought there=Yes, scv_there=Yes,
My first Dodge after Chevy and Ford diesels. Am very impressed with this truck. Great power, extremely comfortable and well thought out interior. Looks Good too! Ride and handling are better than my Chevy 3/4 ton that I traded in. Great dealer and Great Truck.
Fritz Schoch        petrodog[at]marshill.com
Number of dealership visits=1, Last visit date=7/15/03, Date report submitted: 27 Jul 2003 19:54:57

Sales=Excellent, Service=Excellent,
I bought a car from their 2 years ago when the dealership was owned by another company. Since then I have brought another car their(2 months ago) boy is the difference great! While the service under the prior owner was OK, things have gotten much better. I actually called them and got their web address and got a great deal on a car right off the bat. I paid right at NADA wholesale and got the perfect car. Service has been great also. I now have two cars from this dealership and look forward to doing business with them again.
Number of dealership visits=4, Last visit date=12-15-02, Date report submitted: 23 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: November 15, 2007