Allen Samuels Chrysler-Dodge - Port Arthur, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
We tried to get our truck looked at, but they didn't have time or care enough to help.We didn't have a week to wait for them to look at our truck. The catalytic converter is still under warranty, we have a 97 Dodge ram 1500 with 75000 miles on it. They wanted $180 to do some check on it.
The muffler place charges $190 to install a new one. We had to pay for our own. I guess we wont be buying the Jeep Liberty i wanted now. No service, no sale. Dodge has always been a good vehicle to have,but without service we don't want one. Thanks for a real eye opener...
Submitted by: sandra firmin      sandyfirmin[a]hotmail.com
Number of dealership visits=1, Last visit date=December 29, 2004, Date report submitted: Dec 29 20:40:14 EST 2004

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
i bought a 2003 2500 hemi from them and took it to the dealer ship a few times. when i got the truck it was a demo and they refused to give me a second key or the keyless entry. this truck is suppose to come with 2 keys and keyless entry switches. i asked for it they tried to charge me 75 dollars for the keyless entry after spending 30,000 dollars for this truck they did not want me to give it to me. i took my truck to the service dept for the oil change cause they said they had the 9.99 dollar oil change since i bought the truck there. they lifted the truck up dropped the oil and CLEANED out the oil filter did not replace it. they also did not check all fluids and did not fill up my windshield fluid and when i asked them about it they advised go some where else if i did not like the 9.99 service. also after having the truck for a year. i went to trade it in on a jeep grand cherokee and my truck is in perfect cond. nothing wrong with it not even a spot on the inside. they only offered me 12,000 dollars...poor service and they seem not to want to sell trucks are care about the ones that already have them
Submitted by: brian     beaumontems107[a]hotmail.com
Number of dealership visits=several times, Last visit date=june, Date report submitted: Nov 5 14:11:08 EST 2004

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
We had a great sales experience. We called ahead to many other dealerships only to find that they "just sold" the vehicle that they priced over the phone or on the internet. When we called Allen Samuels, they said they had over 20 PT Cruisers on the lot and that we could take 3500 off any one we wanted. Sounding too good to be true, we went anyway. When we got there, they had more than 20, the sales dept. did not pressure us, and needless to say we bought one. Purchasing was a breeze, we were in and out in less than an hour. There was absolutely no pressure as with all the other dealerships and we will buy from there again.
Submitted by: Lynda      lab[a]pnx.com
Number of dealership visits=1, Last visit date=Sept 04, Date report submitted: Oct 15 19:56:10 EDT 2004

Sales=Fair, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
i will buy another dodge but from some where else. i bought a 03 dodge 2500 hemi. which was a demo. it only had one key and they told me they lost the second one. and if i wanted another i would have to buy it for like 75 dollars for the keyless and about 5 for the key..i am thinking not due to the money i paid for the truck and they lost it.
brian       beaumontems107[a]hotmail.com
Number of dealership visits=5, Last visit date=march 12, 03, Date report submitted: Mar 15 13:05:13 EST 2004

Sales=Don't Know, Service=Poor, scv_there=Yes,
I had my 96 Dodge Truck serviced and one of the things they said was wrong was the battery was bad. I had forgotten I had purchased a new battery in 2000 a 60 month battery. The battery had a marker on it that stated it was made in 2000. They called me and said among other things I needed a new battery which they would sell me for $129.00; I though this was high and told them I would purchase my own battery (which was $84.00) and took it to them, they never said anything, when I took the battery back to the dealer I had purchased the new one from, they informed me my old battery was still under warranty and advised me to take it back to the dodge co.It was a Mopar battery. I did and they said there was nothing they could do but give me a rebate on another battery if I purchased it now from them. They did not offer to give me a ticket on a battery in the future or anything else. They never told me at first that I had a 2000 battery and had a rebate coming.
Dan and Earline Miller      mamiller<at>exp.net
Number of dealership visits=at least 5, Last visit date=May 10, 2003, Date report submitted: 20 May 2003 09:25

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 19, 2007