Appel Motors - Brenham, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Have bought several vehicles from this dealership and have always dealt with Ronnie Bothe.
Ronnie will bend over backwards and do anything necessary to get you the best possible price.
Not only that but Ronnie is a good person who believes in making buying a car a pleasant experience.
Dealing with Ronnie is a change from the stereotype sales person who is out to "rape" the customer to make the most money for himself and the dealership. Highly recommend buying from this dealership and Ronnie in particular. On the other hand the service department leaves a lot to be desired. The people in service make you feel like and idiot that does not know what you are talking about. Even though I will buy here again I will never have my vehicle serviced here and will drive 35 miles to another dealership to get it done right.
Submitted by: =Jonathan Prior       ajprior[a]netzero.net
Number of dealership visits=15, Last visit date=October 29, 2004, Date report submitted: Oct 29 20:25:37 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I would not recommend doing business with Appel Dodge. I went to the dealership and they had a used ford truck for sale, and I talked with the salesman about purchasing the vehicle. It was agreed that I would be back in the afternoon with my husband, but upon returning the vehicle was sold. I then bought a Dodge from another dealership and I thought I would give there service a shot. I would recommend taking your vehicle there if you don't want it fixed! The gas pedal was spongy, so we dropped in for service to get this corrected; however, when I was driving home it was doing the same thing (foot pedal to the floor)and you would only go 60 mph. I called them back and asked what they did and Rick Schroeder (the rudest man ever) told me that they replaced the injector (somehow it was the first one that was replaced) because it was the easiest to reach! I told him that it was not fixed and I just paid them over $200 for this so he told me to bring it back in;  I did. When I went to pick up the truck he told me the floor mat was in the way and caused this, so I paid them $200 to move a floor mat that was not even in the way nor the cause. Customers want honesty and trust and you cannot get it at Appel Dodge. Remember this is the place for bad service all the way around! Don't know what the problem is because Appel Dodge would never say!
Number of dealership visits=10, Last visit date=4/2003, Date report submitted: Jun 21 17:58:25 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Excellent dealership. Great sales, fantastic service department....good place to do business
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Feb 21 13:26:13 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Outstanding dealership. Well Organized, competent personnel and customer oriented service managers.
There cannot be enough good said about this group. I have had several TSB's which have not been updated into their system. Still they performed the requested work and promptly delivered the vehicle as promised upon completion.
Now a days its difficult to receive service after a sale. Many dealerships will stick you in the sale and feel no need to provide service. Its up to us as educated consumers to know what is covered in a warranty and not, we should not tolerate double-talk from a service writer or his/her manager. This is not the case with Appel Dodge. A "customer deserves respect attitude" is their motto. My complements to their staff and management.
Number of dealership visits=8, Last visit date=01/15/2004, Date report submitted: Jan 19 18:36:34 EST 2004

Sales=Excellent, Service=Poor,
Service department is not real good. Took van there 3 times and they can never hear my fan belt squeaking. So after warrantee went out I put a fan belt on my van and the noise went away, so I can not understand how they could not hear a noise. It must be selected hearing, what you think????
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007