Archer Dodge - Stafford, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I took my 2003 Dodge Ram Diesel into Archer Dodge service department on 9/12/07 due to a coolant leak (88,000 miles). The service department indicated that the repair would cost approximately $2200.00. The service manager indicated that the water pump failed due to it overheating because the fan clutch failed. I declined to have it repaired and was charged $92.50 for the insult and took my truck to a automotive shop I have been dealing with for over 25 years (all mechanics are ASE certified). My mechanic indicated that the fan clutch and water pump were not connected and was not the reason for failure. I was charged $531.82 for the repair of the water pump that SHOULD have been covered under Dodge's 100K warranty. Spoke to the owner of the dealership and he did not provided any monetary relief. He offered an oil change for my trouble but since I already paid $92.00 I thought that was a little silly.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=9/12/07, Date report submitted: Sep 14 00:39:36 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
We located this dealership through the internet. We made a 9am appointment to test drive a Ram 1500. When we got there, the Internet Sales Manager hadn't arrived yet, the other salesmen seemed embarrassed that he wasn't there yet, so another sales person showed us around. The internet manager arrived about 45 minutes later. We were looking for an 04' Ram 1500 with a Hemi, they didn't have any left on the lot. The internet sales person said the 04'1500 with Hemi's were selling fast and there was only like 3 left in the state of Texas. (We later learned that Gulfgate Dodge had like 7 or 8 on their lot)
We didn't buy a truck from them.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=10/30/04, Date report submitted: Oct 8 10:52:52 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=1, Last visit date=Feb 1999, Date report submitted: Mar 30 05:09:07 EST 2004

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
if you go to Archer deal with Mike Wilson he is a good guy
Number of dealership visits=many, Last visit date=two months ago, Date report submitted: Dec 14 00:16:49 EST 2003

Sales=Good, Service=Good, bought there=Yes, scv_there=No,
For the used truck I bought they came down quickly on the price from what was on the sticker and stuck with it. The salesman was polite, but tried a little too hard to make a sale. I guess that could be a plus. He drove me to off-site garage where used vehicles are serviced to show me a vehicle. After getting the run around at Wiesner in Rosenberg I ended up buying a vehicle from Archer.
I did not have a vehicle serviced at Archer (Wiesner voided the warranty for me - Thanks Wienser), but they took the time to help me solve the problem another way.
Kerry Guthery sj586<at>yahoo-dot-com
Number of dealership visits=3, Last visit date=June 2003, Date report submitted: 19 Jun 2003 02:48

Sales=Avoid, Service=Don't Know,
I went to the dealership after talking to a salesperson. On the phone he told me that they had exactly what I wanted in stock. When I got there "they just sold it". So then I was drug around the dealership for an hour looking at different trucks that I did not want. When I finally decided on one that I could live with the price was outrageous. I left that evening and the next day a sales manager (Fred DelaGarza) called me to try and get me to come back in. After I told him I did not appreciate being lied to in the first place he became very rude and said they did not lie. It's funny how they sold in an hour after I got off the phone with the guy. He also told me that I would not find a better deal anywhere in Houston and no one would finance me. To prove him wrong I went to another dealer close by, found what I wanted and got a good deal. Archer needs to learn customer service techniques!!
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: September 19, 2007