Bankston/Autonation Dodge of Grand Prairie - Grand Prairie, Texas

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Dodge's are notorious for having the brake pads become glazed and then the rotors become warped. Replacement is not under warranty. Dodge needs to address this problem when designing their vehicles. Our brake pads are only 60% worn - but we already have to replace them because of the glazing. Concerning Auto Nation - we took our vehicle in 2 months ago complaining about the brakes pulling and they said the brake pads were worn to 60% - so were still okay. We took it in today and they are still worn to 60%, but now the rotors are warped and need to be replaced. Maybe if they would've taken more time with the vehicle 2 months ago, we could've resolved the problem without replacing the rotors.
C Lloyd      hijamielloyd[at]hotmail.com
Number of dealership visits=4, Last visit date=11/25/03, Date report submitted: Nov 25 10:54:16 EST 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Very poor salesmen! He was rude and crude. Service was terrible! They acted like they were doing me a favor for being in their presence. Lucky I like where the are probably 20 dealerships within a 50 mile radius. Avoid this dealership at all cost. They bait and switch with their newspaper ads. They never have the vehicle advertised. I will be turning them into the FTC.
Number of dealership visits=1, Last visit date=07/17/03, Date report submitted: 8 Jul 2003 10:10

Sales=Don't Know, Service=Good, bought there=No, scv_there=Yes,
I take my 2001 2500 Quad diesel in for service only. Has been a very good experience. Service Marie Whitmore very good, takes care of me!!
Last service, I was going to walk around and look at new diesel models. Salesman picked me up in golf cart. We rode around looking and I asked to hear a new one run, no response, no keys offered. I didn't get to look at any close up. I will just keep mine. You buy a Dodge to kill, no trade in value to Dodge dealer.
Roy E. Cartwright      cowboyx8<at>attbi.com
Number of dealership visits=5, Last visit date=4/25/03, Date report submitted: 20 Apr 2003 12:44

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Treated very professionally by staff. Ordered truck I wanted with no high pressure or hassles. Took delivery without any problems as the sales staff met all my requests. Highly recommend this dealership as they have a very courteous professional staff. Best dealership in the Metroplex area!!!
Keep up the good work as I have never been treated so courteously and professionally by a Dodge dealership's staff. Purchasing was a pleasurable experience!!!
Number of dealership visits=3, Last visit date=3/13/03, Date report submitted: 31 Mar 2003 06:48

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Treated very courteously by staff. Delivery of new truck was excellent as all my requests were met without hesitation. Great staff. I was not high pressured in like other dealerships to purchase stock truck. They ordered new truck equipped as I wanted with no hassles. I highly recommend this dealership!!!
Great dealership with courteous professional staff that appreciates your business. Great customer treatment as I was treated by other dealerships I contacted and visited rather unprofessionally by high pressure and hassles as if they did not need or appreciate my business!!Keep up the good work AutoNation Dodge - Grand prairie!!From a very satisfied customer. I highly recommend this dealership!!Thanks for not insulting me and for treating me so professionally and cordially. All dealerships should treat customers with this attitude and professionalism!!
Number of dealership visits=4, Last visit date=3/13/03, Date report submitted: 26 Mar 2003 05:44

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Recently took delivery of 2003 Ram 1500 with 5.7L HEMI. Contacted dealership by internet first. Went to dealership in person, sales staff very courteous without the usual pressure sales. Ordered new truck as this was only dealership that offered to order vehicle to my specs without me asking them. Rest of dealers wanted to high pressure me to buy from stock!! Closed on deal as they gave me trade in price and stuck to original deal without hassles!! Great people and great place to do business. I really enjoyed this purchase experience. I highly recommend this dealership. I have not dealt with their service department as yet so I cannot express opinion of service department.
Great place to do business. Make sales experience enjoyable and treat customers like royalty and like they appreciate your business. I highly recommend. Autonation Dodge - Grand Prairie. Keep up the good work!! Outstanding personnel and dealership!!!!!
Number of dealership visits=3, Last visit date=3/13/03, Date report submitted: 17 Mar 2003 07:08

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
I had taken my truck in to repair an apparent coolant leak. They checked the truck out, repaired the leak, and within two days, the problem had returned. I took it in for a second time for the same problem, and they repaired it again. This happened a third time, it was fixed, and I haven't had a problem since. Their quality of workmanship is lacking, and the service attendants aren't the friendliest either. I had a battery replaced by them in September and am now having to go back because the battery is faulty. This will be the last time I use them, much less buy a new Dodge.
Dodge trucks are okay; however, their replacement parts are more expensive, and I've had a real hard time finding a good service department. That's reason enough for me to avoid them in the future.
Number of dealership visits=4, Last visit date=9/02, Date report submitted: 27 Feb 2003 11:38

Sales=Fair, Service=Avoid,
Took truck in for 1st free oil change and paid to have tires rotated. Also wanted them to check left rear for leak. About a week later noticed that the same tire was going low. It appears that they charged me for rotation and then didn't do it. Took it back and they said they would do it and gave me another free oil change. Told them that the transmission was noticeably downshifting when stopping and the idle was kinda rough. They said to bring it in and leave it over night and they would look at it. I asked about a loaner and they said that Dodge does not give loaners but would rent me one for $30 a day. Found this unacceptable, only 16,000 on vehicle. Got the standard customer service call asking about the service and told them all that had transpired, they said they would get with manager and get back about loaner. Never heard from them again. Will not take my truck back to this dealership for any service ever again. No courtesy from service people, they act like I ought to be honored to drive the truck and I should just accept the fact that this was the way it was and nothing is gonna change that.
Bobby      phoenix682<at>hotmail.com
Number of dealership visits=3, Last visit date=November 2002, Date report submitted: 15 Jan 2003

Sales=Avoid, Service=Don't Know,
Take your business elsewhere, there are to many Good Dealerships to waste your time with these people... This is a copy of what I sent to the Auto Nation Corporate Headquarters (with No Reply, somehow that didn't Surprise Me)
   "I would like to take just a minute of your time to let you know what kind of Dealership and/or Management is representing your Corporation. I have been buying Cars and Trucks for 30 Years and have never experienced the type of treatment that I received from your Dealership.
   I have been shopping for a Truck through the Internet for most of a month. I live in a rural area and do most of my preliminary work through the Internet. I found a Truck that I was interested in at your Grand Prairie, TX. Dealership and went to look at it (drove 2 hours) Saturday, December 14th, 2002.
   We reached an agreed price and I was going to seek funding the following Monday. As I started shopping for financing Monday we thought we would also let the Dealership explore their avenues.
   By Tuesday morning we pretty much had funding secured and in fact ended up going through the Dealership. As we were on our way (another 2 Hour Trip) to pick up the Truck the "General Manager" called us on our Cell Phone to say that he was in progress of showing the truck to another individual and intended to sell the truck to this other individual after we had reached what I thought was an "Agreement".
   I can only hope that your other dealerships operate with a higher standard of ethics than this particular dealership. I had heard many bad things about Auto Nation in general but I don't necessarily believe everything I hear, so I thought I would give you a try. I guess in this case I should have listened to feedback that I had received.
   Where I was raised an Agreement is your word and your word is binding. I have dealt with other dealerships regularly over the last 30 years and will soon return to these dealerships that have always been fair & honest.
   I have learned through this experience that the relationships that I have built within the auto industry over the last 30 years mean more to me now than they did before my encounter with your dealership.
   My biggest problem ( I can almost understand your unethical management team, unfortunately that's not unusual these days) but for these guys to have accessed my Credit for no reason really burns me up.
   I will offer my word to you and your Corporation, every chance I get, I will make sure that every potential customer that I come in contact with will fully understand how unethical this dealership is in their practices.
   I will start with the local Better Business Bureau and every Consumer Interest Web Site I can find through the Internet. I do know that this dealership, will, in time, fail, for in Texas, we consider our word a binding agreement."
Number of dealership visits=2, Last visit date=December 17, 2002, Date report submitted: 20 Nov 2002

Sales=Avoid, Service=Avoid, bought there=No,
sales is deceptive, will not look at your trade until they pull your credit report to see how much money you can pay per month. Avoid service at all costs, took truck in for vacuum pump oil leak, tech left a mounting bolt out of pump, service advisor didn't know anything, took me back to the tech who said well he would try to find a bolt he had and he really wasn't surprised he left it out because he doesn't know how to work on diesels. I know no one who has had a good service experience from this dealership.
Chip Rollins     duncanville1<at>earthlink.net
Number of dealership visits=5, Last visit date=11/20/02, Date report submitted: 20 Nov 2002

Sales=Good, Service=Avoid,
Overall, it was a good experience sales wise but the quality and service department is terrible. I have recently purchased 3 vehicles from here and I have had MANY broken promises. The employers do not know how to keep their word as well as their promises to warranty care, for example, I have taken my truck up there more than 5 times and they don't want to fix it because they say it is not under warranty. I don't understand this because of the fact I have risked my job because of the times they have told me to come up there and they will fix my truck, I have seen no work. I have talked to 3 previous sales people and they keep telling me "we don't have time today, but I PROMISE I will or we can take care of your problem next time" This is horrible service from my part. I have been told that I will get my truck fixed 6 times within the last 5 months and I still am yet to see a difference in the appearance of my vehicle. I believe that if you need something then it need s to be fixed. Thank you for your time and I hope you read this very carefully and I am hoping that my next experience there will be better. I too hope that no other customers will experience this HORRIBLE facility.
The frame of the truck is already wearing out. The shocks already need to be replaced. The truck is 3 years old and there is absolutely no need for all these problems on a brand new vehicle. We have had to pay for EVERY SERVICE that the vehicle has needed and the truck is under WARRANTY until 36,000 miles and we are only at 32,000 miles. I believe that these issues need to be taken care of not out of my pocket, but out of the companies. This is why I paid 27,000 dollars for this vehicle.
Albert1370<at>aol.com    
Number of dealership visits=3 years, Last visit date=june 2002, Date report submitted: 23 Oct 2002

Sales=Good, Service=Poor,
Don't use them for after market add ons!
Number of dealership visits=10, Last visit date=06-2002, Date report submitted: 19 Oct 2002

Sales=Avoid, Service=Avoid,
Sales manager eating hamburger will get back to us after lunch. Never fixed problems with car said they did not exist. Problems still there, (hope my steering doesn't go out)!!!! Is there anybody watching the managers?. If so are they the last resort because that is what I was told.
Date report submitted: 19 Aug 2002

Sales=Good, Service=Avoid,
Sales experience really good, service experience, straight from a horror movie. Service people are not helpful and are not friendly, , will not return phone calls, have attitude if it's not easy to fix just insist the problem doesn't exist. . Will use another dodge service department from now on.
Date report submitted: 07 Jul 2002

Sales=Excellent, Service=Don't Know,
Would highly recommend buying from Rick Wilder. Very upfront and honest Salesman.
Date report submitted: 31 Oct 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 19, 2007