Bankston Dodge Superstore Of Grand Prairie - Grand Prairie, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Robert Engel and the rest of the sales were very friendly and courteous.
Submitted by: Robert Pfleger           rpfleger[a]aircanopy.net
Number of dealership visits=6, Last visit date=070107, Date report submitted: Sep 19 20:39:59 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Have visited many dealerships in hopes to find somebody to help with my "situation". After several weeks, we ran into our friends for life! We would definitely recommend any of our friends or family to this dealership!
Submitted by: Mike Steale            mikesteale[a]yahoo.com
Number of dealership visits=several, Last visit date=2/26/06, Date report submitted: May 7 21:24:58 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The Sales Manager worked with me with great patience and understanding as I was ordering a new Ram and illness affected my mental abilities. Also, he offered to go ahead and accept my trade-in long before the new Ram arrived, saving me considerable money on registration, insurance, and loan interest.
I had two occasions to have work done on the Ram under warranty. Both were handled promptly and courteously. I would especially commend the Assistant Service Manager Jennifer Halgood for her assistance on the most recent occasion.
I would commend Shane in the Parts Department for all his help on those occasions where I was needing a part. In addition, while I was hospitalized, he drove my new Ram from my house to the Service Dept. to have my Jacobs E-Brake installed, then returned it when the work was done.
I have had nothing but good experiences with this dealership. This is entirely different from my experiences with other dealerships over the years.
Submitted by: John A. Mooney       jamooney1944[a]sbcglobal.net
Number of dealership visits=12+, Last visit date=11/02/05, Date report submitted: Nov 3 07:19:15 EST 2005

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Out of all the dealerships I have been to in my 30 years... this dealership has been the best. Absolutely no pressure from the salesman. Our overall buying experience was great and painless. We were not there for hours on end as with other dealerships. We actually told our salesman where our truck was located and the dealership went and got it and had it ready for us to pick up that evening. Everything from buying and negotiating the price on the truck to financing went very smoothly. I would definitely recommend this dealership and will be back for future purchases.
I love my truck!
Submitted by: Liza
Number of dealership visits=1, Last visit date=4/25/05, Date report submitted: May 10 11:38:03 EDT 2005

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
My 2004 caravan's check engine light came on. I wanted to go to bankston Irving, but was close to bankston G.P. The service manager thought it was a faulty sensor and set me up with a rental. (it was under warranty) A few hours later I go back to Bankston and had to ask her what was going on with my car. She tells me in front of all the other service managers that I should have changed my spark plugs and a few other things under the 30,000 mile maintenance guidelines. She made me fell completely stupid. To fix everything it was going to cost over $500. To top that off I was going to have to pay for the car rental. Well, she was the stupid one. First off her customer service skills were horrible. I didn't need to know she was divorce and has a daughter. Honestly she wasted my time with that. Second she doesn't know her product. My 2004 Caravan is a V6 3.3 liter model. My spark plugs did not have to be changed out until 75,000 miles. Did say 75,000 miles? Yes I did. It states it clearly in the manuel. The 4 cylinder Caravan is the one that needs new spark plugs at 30,000 miles. My Caravan has titanium tip spark plugs in it. HELLO! Titanium!!! Well I found this out my calling City Garage. They were so helpful, unlike Jennifer at Bankston G.P. I also had to call Bankston Irving to help me. They had to call her manager to get Bankston G.P. to do the right thing. Give me new spark plugs. Sad when someone else from another dealership has to intervene. I never received an apology for the mistake, or the mistreatment. Everyone there made me feel like they were doing me a favor. I will never go back to Bankston Dodge in Grand Prairie. I will let everyone know the mistreatment I received.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=05/04/05, Date report submitted: May 5 00:02:50 EDT 2005

Sales=Good, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Got off to a bad start with salesman.Got the ol "You have to drive it before I can give you the price" routine. After I got my salesman on the same page with me, It went pretty smooth. All paperwork was completed. And I owned that night. Of course I had to fight through the extended warranty hard sell, Lo-Jack--etc. Have been back once to get free oil change. They washed the truck for me.
Submitted by: Everett Vassar     vasseev[a]voughtaircraft.com
Number of dealership visits=2, Last visit date=9-16-04, Date report submitted: Oct 26 15:25:22 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This was the second vehicle I have bought from our saleperson. He was very honest and would only sale me what I needed, not what he thought I needed. What ever he said is the way it was. I ended up with less payments then he had estimated and less interest. It was the best experience twice in a row. Service is just as curtious. Have had NOOOO problems with this dealership.
Submitted by: =Judy Filley      whiskeypoo[a]sbcglobal.net
Number of dealership visits=10+, Last visit date=7-1-04, Date report submitted: Sep 20 10:48:53 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Gave me the run-around, sold me a totaled out vehicle, and said that it had never been wrecked. Then tried to make it right with a vehicle that had transmission problems. Do not shop there! They are not concerned about customers, just the money they put in their pocket.
Number of dealership visits=3, Last visit date=NA, Date report submitted: Feb 27 09:48:21 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: November 15, 2007