Baytown Chrysler-Jeep-Dodge - Baytown, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The sale price was lower than 2 of the big dealers in Houston,but did not have the exact truck I wanted at the time. Two days later I received a call, got more options than I wanted at MY PRICE. The 1st oil change was free and it was
quick and easy. Next time I broke down on the road, called service department, instructed me to call roadside assistant and had a rental car waiting for me. (1st day rental is GREAT!!!) and I was ready the next day. Saturday service is nice for oil changes or the trim part they had ordered for me. They told me if they have to order parts they have them the next morning....I am waiting for the regular service repair problems but they seem to have their act together....
ITS A HEMI
Submitted by: Stephanie
Number of dealership visits=4, Last visit date=1/15/06, Date report submitted: Feb 27 20:34:49 EST 2006

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My Diesel pickup broke down on the way to play the slots, they were able to take me in at 2pm and I was back on the road by 5pm. I went back on a Saturday for a oil change, I was there less than an hour and had the same friendly service. I live in Houston but will be taking my truck to Baytown for service.
I love my truck but the Mega-Cab sure looks nice...
Submitted by: Stephanie Artz
Number of dealership visits=2, Last visit date=11/12/05, Date report submitted: Nov 23 12:36:52 EST 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I was in the process of buying a new diesel pickup, were i experienced bad service. The salesman Carl Cortez was a really nice and friendly guy, and i would refer him to anyone. The finance manager was extremely rude. I wanted to know the drive out on the new truck, and he wouldn't even tell the salesman so he could tell me. Then when he "finally" spoke with me he was very rude and when it was all said and done the vehicle was almost 4 thousand dollars more than they told me in the beginning of the process. They were trying to stick me with a lot more money than they actually told me when we agreed on the price. I also told them not to run my credit until i was happy with the price on the truck and they did it anyway. If anyone attempts to buy a vehicle from this place watch what they are doing. They will tell you a price that you like and then move money around and try to hide it. Be careful!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=1/16/05, Date report submitted: Jan 20 23:04:20 EST 2005

Sales=Good, Service=Good, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The service department at this dealership is awful. We have bought several vehicles from this dealership and every trip to the service department has been bad. We have complained to management and they told us they had new people and that things were going to be better. We recently got a recall on our 2004 ram. We made an appointment, took time to take it in. Called the next day and they said they did not have the part. It would be in the next week. (could have told us before we left it)!! It has been almost 2 months and they have yet to call. Not that it would matter now because we will take our service needs and any other purchase we make in the future to another dealer. I also took a brand new (few weeks old) Town & Country in because the side panel was coming off, left it 2 days and got it home and it was worse than when I took it in. They had to order a new panel and do it again. They are rude from the managers on down. I work in a credit union and I told our loan department and any one that is wanting to buy a Chrysler/Jeep/Dodge not to go there.
Submitted by: Withheld by request
Number of dealership visits=7, Last visit date=06/12/04, Date report submitted: Aug 6 15:48:11 EDT 2004

Sales=Good, Service=Good, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=4, Last visit date=03/26/04, Date report submitted: Mar 31 17:44:47 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Excellent sales experience! Bill Dooley was wonderful. He was on my credit union list of contacts. He quoted the bottom line price on my Ram 1500 Reg Cab. No nonsense, no bull at all! Service very professional and friendly. Highly recommend seeing Bill for purchasing a vehicle! Squeaking driver seat tracks/mount to be replaced under warranty, no questions asked.
Number of dealership visits=2, Last visit date=4-17-03, Date report submitted: 22 Apr 2003 09:10:

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
No hassle. Straight forward. VERY good deals on vehicles. Also excellent service department.
Number of dealership visits=3, Last visit date=3/21/03, Date report submitted: 24 Mar 2003 13:34

Sales=Avoid, Service=Fair,
bought there=yes, scv_there=yes, Salesmen have absolutely no bargaining power. All questions/offers must go through the "managers" The manager that helped us was "Alan" Managers seem to have a VERY short memory. As soon as the sale was complete several of the things that were offered and promised were simply a "misunderstanding" and were never promised at all! Also was told by Alan that dealer ship had spent "a lot of money for service repairs" to get the vehicle ready for re-sale. I later called the Service manager who told me that the only thing they had done was change the oil. There was an A/C issue and it was repaired BEFORE purchase, however when fixing that problem, the mechanic broke the heater, and the dash had to be taken apart AGAIN! Get it in writing, or get it done before you sign the papers with this dealer ship.
Number of dealership visits=1, Last visit date=1/03, Date report submitted: 19 Feb 2003 03:26

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007