Bonham Chrysler, Dodge, Jeep, Eagle, Kia, Inc - Bonham, Texas

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I live 5 hours away from this dealer. I do like the prices on their vehicles. But I cannot get the sales department to ever call me back. I have talked to them several times and they would say we will call you right back. I still have not heard anything back. I'm glad I did not make
The 5 hour drive to find out they do not have the product. I guess my money is not good enough for this dealer.
Submitted by: bob jones
Number of dealership visits=3, Last visit date=4/18/2006, Date report submitted: Apr 19 17:21:24 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought several vehicle from Bonham Chrysler. The whole process was a great from start to finish. Hope to buy there again soon.
Great place to buy a vehicle.
Submitted by: Kris Vanatta     krisvanatta[a]comcast.net
Number of dealership visits=3, Last visit date=6-1-2004, Date report submitted: Feb 1 17:50:01 EST 2005

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This was the second vehicle being purchased there. The sales rep. lied about the rebates and no-one would tell me the amount of my trade-in. After sitting for 3 hours and 3 people were helped ahead of myself that had come in after me in the finance department, I asked for my keys back to leave. At that point, a finance person and my sales person show up and ask me to drive the truck home. I was told that I would be contacted and they would bring the paper work and contents of my trade-in to my work due to working past their office hours. Two days later, I called and told them that I wanted to get my truck back and would be there to get the truck that afternoon. I had to take off work early to made the drive from Dallas. I still never found out the trade-in value and the $7000.00 rebate we had discussed was not true. When I arrived to pick-up my vehicle, they had already put stickers on the window to sell it - with my contents still in it. I would avoid this dealership unless you do not plan on reading the contract before signing it!!!!!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=01/20/05, Date report submitted: Jan 21 16:48:39 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I have bought two vehicles from Bubba at Bonham Chrysler in the past two years. He was and is awesome. The dealership was very nice to me. Their finance team is also the best that I have ever dealt with.
I would recommend them to anyone. The only way that you could have a problem at Bonham, is if you want there to be one. Those guys are so helpful. The sales manager's are nice also. You usually don't get that at the other dealerships that I have dealt with. Joey,Kane and Bubba thanks and I will be back!
Submitted by: Nell
Number of dealership visits=2, Last visit date=NA, Date report submitted: Dec 18 11:09:09 EST 2004

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
While on a business trip, I stopped by Bonham Chrysler on my way home to see about trading in my truck on a new 2500 diesel quad cab. I was met by a salesman named Jeff, which proceeded to show me trucks in line of what I wanted. I spent a considerable amount of time with this salesman before making my choice of truck. When it was time to sit down and work the numbers, it was explained to me that my trade in was only worth a small amount compared to what the book value was, per management . When I asked for an explanation, a manager named Joey removed the salesman and started in with high pressure sales tactics, telling me that my truck was a wreck due to hail damage. The manager left and I asked the original salesman for the keys to my trade in so I could retrieve my cell phone and a the insurance estimate for the hail damage to prove the damage wasn't as bad. The salesman gave the keys back to me but the manager was obviously angered at his actions asking him why he was giving my back the keys. I thought it strange but proceeded to hear what the manager had to say after the salesman was again excused. I became irritated with a barrage of unexplained math and excuses, even though the price of the truck interested me. After asking several times what I would be getting for my trade in an exact dollar amount, the manager got very upset. I then asked to speak to the original salesman who I had been dealing with and was told he had left the building on other business matters. I ended the conversation on that note and proceeded out the door. I saw the original salesman enter the building and thought it best to thank him for his time and to contact me if the dealership changed their minds. As I entered back into the building I hear the manager giving a very aggressive and demeaning scolding to the salesman all the while being told that if he ever gave a customers trade in keys back, that he would be fired. I again left and headed for my vehicle, finding it hidden on the other side of the building!
As I was leaving, I see the salesman exit the building, obviously shaken by the chewing he had undergone. I call him over and thank him for his time, giving him my business card just in case a deal could be made without the manager at a later date. The next day, I received a call from the same manager, explaining that there was no sense wasting time on the deal. From this experience alone, I will not consider this dealership a viable source for truthful dealing. The games played and the utter lack of respect and integrity makes a person speculate just why a salesman was threatened with his job for handing keys back to the owner of a trade before a deal is struck. I also got the distinct impression that my trade in was hidden on another lot to keep me from leaving. Beware of this dealership.
Submitted by: Phillip Mitchell     Philm[a]hotmail.com
Number of dealership visits=2, Last visit date=8/5/04, Date report submitted: Aug 26 15:49:27 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No,
I bought a 2001 dodge truck from them on May 4th of this year. It was parked in the back and covered in dirt as most of them are. The tailgate was missing but the truck appeared to be in good condition. The sales man, James told me he would get me a tailgate "no problem". I drove it, liked it, and bought it. He said I would have the tailgate by the end of the week. Two day's later when I was washing it I found 62 hail dents in the roof of the truck. I called James and told him what I had found, his first words where "I didn't know anything about that" but he ask me to send an estimate to him and he would see what he could do. The estimate to repair was $850. But the repair man showed me where they had done major repair on the hood as well. I called James expecting help and he put me in contact with Shawn the general manager who told me sorry "you should have looked it over better" I laughed expecting the same from him but he did not. He said "if you buy a truck from me and drive it out of the lot, if it breaks in two in the middle of the street you own two halves of a truck". Well, back to the tailgate, James told me he would find me a used but dent free tailgate and send it to "the best paint and body man in town" and have it painted black to match my truck. It is now may 27th and my tailgate was just delivered. They took a red tailgate and it looks like they used spray paint to paint it. The paint is two day's old and is peeling. If you plan to buy from these guy's take a ladder to check the roof and don't leave with them owing you anything. Also don't take anything to the best paint and body shop in town.
Tony Gunter tonygunter[a]sbcglobal.net
Number of dealership visits=1, Last visit date=05/04/2004, Date report submitted: May 28 18:45:03 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=3, Last visit date=1/2004, Date report submitted: May 18 15:57:35 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I called Bonham Dodge and talked to a salesman named Bubba, he told me they would beat the other prices that I told him I had gotten from other dealerships. I had to drive over one hundred miles to get there, when I got to the dealership and got their price and told them the other dealerships that I had talked to had offered me a better deal, they as much as called me a liar, both Bubba and his manager Joey, the way they worded it was, I really don't think the other dealerships would sell you the same truck for the price that told them I was offered by the other places. Then we sat down to some high pressure sales from Joey, also while he was working the deal, he threw in a lot of fuzzy math. If anyone that reads this is smart they would do as I plan to do, never step foot in Bonham Dodge again.
My new Dodge Ram 1500 4X4 Laramie with a Hemi is excellent, no complaints, I love it and so will you if you buy one.
Disappointed customer      n5lr[a]swbell.net
Number of dealership visits=1, Last visit date=4/23/04, Date report submitted: May 1 18:43:00 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Raymond JAMES
Number of dealership visits=1, Last visit date=4/2003, Date report submitted: Feb 2 16:45:11 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Sales man would not give me back the keys after we could not come to terms on price after having to threaten the man he finally gave me my keys. he then proceeded to follow me outside and would not leave me alone.
Number of dealership visits=1, Last visit date=NA, Date report submitted: Jan 10 13:29:01 EST 2004

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
E-mailed several times. No response! Act like there is no person attached to e-mail. Hope there is a special place in hell for such sales persons!
Gwen Wong    gwenwong5000[at]yahoo.com
Number of dealership visits=2, Last visit date=July, 2003, Date report submitted: 25 Jul 2003 12:24:52

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Saw a used truck on internet and sent a message through the link on that page. Never received a response. Called the internet department 3 days later, was told they'd return my call right away, and 2 days later still haven't heard from them. Must not need my business. I sent an email through the "contact us" segment telling them their internet department stinks and business must be great if they can't respond email or phone. THEN I got a response saying they'd never seen my original email (but it was sent to the same place as my complaint) and I really shouldn't go anywhere else cause I'll get screwed. Sent an email back saying that didn't explain not returning my phone call. They sent another email back saying they were sorry they couldn't make me happy. And to top it off, they couldn't spell! They might be good in person, but internet dept is totally incompetent.
Number of dealership visits=2, Last visit date=7/10/03, Date report submitted: 11 Jul 2003 09:36

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
I purchased the a new 2002 DR 1500 RegCab 4X4 after haggling on the phone for ~15-20min. The sales reps (two actually managed the sale for some reason) were quite courteous and knowledgeable. They significantly beat the price at other city dealerships. My purchase was pleasant and the finance department was equally attentive to my needs. I had purchased the vehicle with a corp account and I was asked to give a $300 check to secure a Daimler-Chrysler discount. They had accidentally cashed the check instead of destroying like they had said. I contacted the finance department and the accounting department who told me how the error occurred. A few days later, I received a refund check for $300, just as they had promised. Seemed a genuine error had happened and they politely corrected the problem. This encounter really made me feel better about the dealership. I have only had some routine maintenance performed. The service center was quick and handled things appropriately. I didn't give them a perfect score because I haven't had adequate
experience with them.
Number of dealership visits=2, Last visit date=3-15-03, Date report submitted: 07 Jun 2003 18:56

Sales=Avoid, Service=Don't Know, bought there=No,
Made a deal wednesday night-turned in a smart buy at another dealership on Thursday-was told my dodge truck would be ready for pick up on Friday-went to pick it up truck- they sold it-had signed papers-had credit check-shady and dishonest - beware. Wanted to sell me a new one-10,000 more-what a deal
Number of dealership visits=1, Last visit date=5/16/03, Date report submitted: 17 May 2003 08:26

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
Contacted by internet. Sales called and I described truck with options I desired to purchase. I requested a price quote. Have not heard from this dealership since!! They must not need the business. I do not recommend this dealership as they apparently are not interested in capturing new business.
Number of dealership visits=2, Last visit date=1/22/03, Date report submitted: 27 Mar 2003 05:50

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
Tried to buy a used truck there sales clueless about their vehicles sold truck out from under us after driving 3 hours to get it!!! would never step foot in there again
Number of dealership visits=2, Last visit date=1-29-03, Date report submitted: 15 Feb 2003 23:23

Sales=Good, Service=Don't Know,
Kody (used car sales)and Kane (finance) did a great job in assisting my wife and me. The extra drive was worth it. The follow on service was okay as well. The only reason I did not rate them as excellent is because I did a blind trade in and I did not get what I wanted for my trade in. I reviewed this webpage before going and started not to visit them... however I am glade I went. Go for a visit.
Number of dealership visits=2, Last visit date=Aug/Sep 2002, Date report submitted: 17 Sep 2002

Sales=Good, Service=Don't Know,
Very good price on Dodge Ram 2500 series trucks, but they really, really want to screw you on the trade-in. They were $3500-$4000 lower than than 5 other dealers I went to. They could not explain it except to say the other dealers were screwing me, without any reasonable explanation as to how they were doing it.

Sales=Excellent, Service=Excellent,
After a very bad experience at Hoyte Dodge in Sherman I went to every dealership in the area, this included McKinney, Dallas and to several on line sites. Here is where I ended up and got a great vehicle at a very good price. No only was the sales staff great to work with we visit with them when we have of vehicle serviced. We purchased a Y2K 4X4 3/4 Ton LWB QC 5speed and its great. We have had it now for one year and I have waited that long before posting to ensure my first impressions were correct. Bonham is the only dealership that has touched my vehicle except for an occasional oil change at some location across the US or those I do myself. The service staff are just great. I currently have 41K on this truck (enough time on this rig and dealing with Bonham to say this). In over 42yr of owning vehicle it is the best truck I have ever owned and Bonham is the best dealership I have ever dealt with. (No they don't have a clue I'm even posting this). When the time comes (soon) to replace our 97 Caravan and this pick up (not for a loong time) it will be Bonham I'll go back to.

Sales=Excellent, Service=Excellent,
Extraordinary service department. Especially one of the shop managers, Lance. He is both knowledgeable and honest to a fault.

Sales=Poor, Service=Don't Know
Made me feel very uncomfortable. Salesmen were very arrogant despite their being unknowledgeable. Prices were much better in the city where more competition was right down the road. Prices were better at ALL the inner city dealerships. I guess I thought a little drive out to the country would save me some money. I guess they think once you drive way out there they got ya. I guess $3000 (not exaggerating) is to much to throw away for me.

Sales=Avoid, Service=Don't Know,
Attempted to lowball me a price on a truck and were only going to give me the final price after I gave them a nonrefundable $1000 deposit to order the truck. Yeah right! Told me that their "word was like gold" but would not put anything in writing. Also try to sell you an easily defeated security system for $200 that you could have installed for under $10. Avoid this place.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience/Don't Know

This page was edited on: February 19, 2007