Bossier Country - Fairfield, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Don't Know, Parts=Poor, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
October 2000! Purchased 2001 3500 4x4 duallie. My first diesel. Had it serviced under warranty in Dallas 2 years later and was advised that transmission sending unit was inoperative. It was the exact same type of operation as the day I had test driven it several days before delivery. I did not know any different due to the fact I had never owned nor driven a diesel before. THEY DID NOT DO A PRE-SALE DRIVE TEST, apparently. I have yet to receive my floormats or had any returned phone calls after many attempts, literally OVER A PERIOD OF YEARS!
Bossier Dodge Fairfield, in my experience, had ZERO FOLLOW UP! High volume dealership NO INTEREST OF AFTER
THE SALE SATISFACTION!
Submitted by: Scot Ward
Number of dealership visits=1, Last visit date=October 2000, Date report submitted: Feb 18 23:46:59 EST 2007

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought four vehicles from Daniel Pretzer @ Bossier Country, and am working on my fifth.They have serviced my vehicles several times, never had a problem. I live in LaPorte Texas over 100 miles away, and am treated like I live next door. I will continue to buy from Daniel @
Bossier. "Do me right,and i'll keep coming back.
Submitted by: Gregg Poston          cmsco[a]cs.com
Number of dealership visits=7, Last visit date=5/10/06, Date report submitted: May 10 13:42:30 EDT 2006

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I purchased two new Dodge Ram Pickup's from Bossier Country, Fairfield, Texas. The Salesman I used flat lied to me about the price (I only found out later, after I bought both vehicles) Within 6 months, one of the pickup's was in the shop. They said they fixed it. It was back in the shop 2 weeks later. Then back the next day, after I brought it home. I had to bring it back in 4 wks for the same thing! I got the run-around from the Service department, the Service mgr was rude and said that I could fix the vehicle myself the next time. I refused, because the pickup was a brand new pickup still under warranty. After 25 times (BEFORE the pickup was a year old) of putting the vehicle in the shop and have the service department manager rude to me, I traded the vehicle to another dealer. I bought another new Dodge pickup from another dealership. I will never buy another vehicle from Bossier Country Dodge in Fairfield, Texas, even if my life depended on it I wouldn't buy from them.
Submitted by: Withheld by request
Number of dealership visits=25, Last visit date=12/01/2005, Date report submitted: Jan 31 23:30:02 EST 2006

Sales=Poor, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have been trying to purchase my second vehicle from Bossier for since Saturday 12/31/05. I was told not to come as they were closing early for the New Year but on Monday they would finalize the paper work and deliver the vehicle. It is now wednesday, still no vehicle, no one in the finance department will return my call. This is the head of finance who is not returning the calls, and the Sales Person is now avoiding my calls. The receptionist doesn't know how the handle the calls from customers who are upset. She doesn't try to find you help, she just tells you that you need to talk to the same person who you have been calling. If this is how they treat there repeat customers then this customer will NOT be one of there repeat customers.
Submitted by: JoJo
Number of dealership visits=10, Last visit date=1/4/2006, Date report submitted: Jan 4 16:52:42 EST 2006

Sales=Excellent, Service=Don't Know, Parts=Good, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I have purchased several trucks from this dealership and have always found the experience to be pleasant. Chad has sold myself and friends a number of trucks in the past, I will always return to him in the future. I constantly send business his way, he is not your typical salesperson and a real delight to buy from. I feel this dealership is one of the better places to purchase a vehicle.
Submitted by: anita                gamblinhijet1[a]yahoo.com
Number of dealership visits=6, Last visit date=unk, Date report submitted: Sep 1 09:27:48 EDT 2004

Sales=Good, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I got a great deal and drove across the state to take delivery of my new Dodge diesel. The truck is awesome and always reliable.
Number of dealership visits=1, Last visit date=7/10/2000, Date report submitted: Jun 17 11:40:02 EDT 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
my husband was driving to houston to make a delivery that had to be there by 6pm. he was ahead of time he was going south pulling the trailer when he said he smelled smoke he pulled over and looked under the hood he broke a fan belt, well he then drove over to bossier which was on the south side of freeway, went to service dept driveway, it was about 11:30am said he waited and waited and waited no one was around he said maybe they we closed. he walked over to coke machine put a dollar in it. no coke lost that dollar. then he went back to the service dept office still no one heard someone talking in a office. then a man came out and said what do you want! my husband said i broke a fan belt, that man said why did it break? dah my husband don't know why that man said we can not get to it today come back monday its almost the 4th of july, my husband said i have a load needs to be in houston by 6pm, that man tells my husband tuff luck well my husband walked out found a auto supply store and paid a man in a parking lot to put the belt on the truck. my husband brought 3 trucks there, we live in oklahoma city ok well they lost our sales for now on.
leigh andrew
Number of dealership visits=1, Last visit date=july 2nd 2003, Date report submitted: Sep 30 20:11:17 EDT 2003

Sales=Don't Know, Service=Avoid, scv_there=Yes,
1st of all the service manager was a a$$ towards his employee's heard him yelling and cussing while the service writer was writing me up. I walked out, if service manager was that way I won't let them work on my truck. ever since i brought my truck the horn never worked, plus service writer was rude saying why did i need a horn for? that's ok i'll drive extra 45 min. to Henson in Madisionville. I would just like to say that Bossier should not be a 5 star dealer.
Number of dealership visits=1, Last visit date=06-02-2003, Date report submitted: 19 Jul 2003 14:37:22

Sales=Avoid, Service=Avoid, bought there=No, scv_there=No,
the dealership treats employees like crap. there pay scale sucks..never heard a pay plan ..5th and 20th no commission checks were correct as promised. i was done wrong...
Number of dealership visits=0, Last visit date=06-01-03, Date report submitted: 30 Jun 2003 00:02

Sales=Don't Know, Service=Excellent,
My daughter, Katy, and I were on the way to Amarillo, Texas from Houston for Thanksgiving. My van overheated and I came to the service department. They were very busy because of the Thanksgiving holiday and wanted us to leave the van and rent something else. My daughter is in a wheelchair and we have a wheelchair accessible van and could not rent another vehicle to make the trip. They went out of their way to help us get repaired and since we were there about 5 hours, they even brought us lunch since it would have been hard to get to a restaurant. I can only tell these people how great it was to have them help us and save our vacation. Katy and I really appreciated how well we were treated and the good job they did repairing the van. THANKS, THANKS, THANKS.
Cindy Doud    cdoud<at>houston.rr.com
Number of dealership visits=2, Last visit date=November 2002, Date report submitted: 09 Jan 2003

Sales=Excellent, Service=Don't Know,
We drove from Austin to buy a truck from them. They had a much better price than the dealers in Austin. Excellent straightforward salesman there, we bought the truck with his pre-quoted price.
Number of dealership visits=2, Last visit date=1, Last visit date=Jan. 2002, Date report submitted: 03 Dec 2002

Sales=Excellent, Service=Don't Know, bought there=yes,
Sales is perfect, Very straight forward on what they can do and prices are lower than I have ever found anywhere on heavy duty trucks. My salesman Chad Ivy was wonderful. Didn't try to play any games and has stood behind the ram 3500 I bought and it has 110000 miles on it now. I have sent many friends and family to this dealership and to salesman Chad Ivy. They sold me a great truck, had minor ABS brake issues and vacuum pump oil leak that's it, truck has never broken down and has over 100000 miles on it now, fixing to trade this one in on a 2003 ram 3500 from the same salesman and dealership!
Chip Rollins     duncanville1<at>earthlink.net
Number of dealership visits=2, Last visit date=5/10/02, Date report submitted: 20 Nov 2002

Sales=Excellent, Service=Don't Know
I bought my truck through them based on the Autobytel program and it was a great experience. I had to sell my car before my truck arrived but the salesman delivered a free rental car to me in Dallas until my truck arrived. I also received an excellent price and I had great customer service. These guys are really easy to work with and do not give you the run around.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007