DeMontrond - Conroe, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Avoid Like the Plague! They are snakes in the grass! My truck was under warranty at the time...my steering wheel leather/fake leather started pealing away at 20K miles. I took the my truck in and they refused to fix it under warranty, they said that Chrysler was not reimbursing them for the repair. I contacted Chrysler and they informed me that they had lied to me, that it was the dealerships responsibility to determine if something needs to be repaired and covered under warranty. They also forced me to purchase a coupon book at the time of my purchase that cost $275.00. I also took my truck in another time to have the oil changed and fix the door panel, which should have been covered under warranty. They kept my vehicle for 3 1/2 hours and only changed the oil. They did not GET to the door panel. I could not wait any longer and had to leave without my truck being fixed. They avoid fixing if under warranty. They are terrible! I will be buying a new Dodge soon, but not from Demontrond!! Avoid...Avoid...Avoid.
This dealership gives Dodge a bad name!
Number of dealership visits=3, Last visit date=01/2004, Date report submitted: May 25 09:40:03 EDT 2004

Sales=Avoid, Service=Avoid, bought there=No, scv_there=Yes, No comments offered
Darrell Wade     dwade02[at]yahoo.com
Number of dealership visits=3, Last visit date=05/01/03, Date report submitted: 28 Aug 2003 15:50:12

Sales=Avoid, Service=Good, bought there=No, scv_there=Yes,
Went to their memorial day sell a thon, and it became just that. Found the vehicle I wanted and agreed on a price. Ran the credit check and was ready to go and lo and behold the price had been jacked up 3000 dollars from agreed price. Tried to show that they were trying to sell at sticker, but they could not see the error. Needless to say, I have contacted Henson motors and will be doing business with them. What ever you do, walk away from the light, stay away from Demontrond!
Number of dealership visits=one, Last visit date=May 26th 2003, Date report submitted: 28 May 2003 13:18

Sales=Don't Know, Service=Avoid, bought there=No,
Took in my 2001 Chrysler Voyager to have the oil changed approx 3 1/2 months ago. I usually change my own oil. When I tried to change it again myself, the drain plug was on so tight, I could not loosen it. So as not to ruin the head of the nut, I simply took it back to Demontrond to change the oil and loosen the nut they put on. They became concerned the nut threads were actually stripped. They refused to work on the vehicle unless I would pay for a new oil pan if the threads were actually stripped. The excuse they used was that a small amount of Jiffy Lube's blue tamper seal paint was still touching the gasket around the nut and that obviously I had taken it to Jiffy Lube to have the oil changed within the last 3 1/2 months. It was absolutely ludicrous. It was blatantly obvious that it was residue left from a previous oil change from a long time ago since most of the paint was missing and some of the paint was noticeable on the oil pan but not on the gasket. This service department suffers from a severe lack of integrity and honesty over something so small! I took it to a real mechanic who loosened the nut quickly with no problem and that same blue seal didn't move!
Tye Brown     hsbiv<at>ev1.net
Number of dealership visits=2, Last visit date=12 Dec 02 < date posted as reported, Date report submitted: 11 Dec 2002  

Sales=Excellent, Service=Excellent,
Bought a '97 Dodge 1500 Ram 4x4 in spring of '97. Sales was not high-pressure. Told the salesman what I wanted, didn't have it in stock, so had to order. Truck came in on time, exactly as ordered. In over two years, no mechanical problems with truck. Needed a minor adjustment in shift column locking mechanism and service corrected in about 15 minutes. Great dealer, great service.

Sales=Don't Know, Service=Avoid,
Didn't buy my 97 Ram 2500 from this dealer. Following a breakdown they kept my vehicle for more than four days waiting for parts. The repair could have been completed with the replacement of one 3/8 inch bolt. Long story goes with that repair. They gouged me $360 for warrantee work. I contacted Chrysler and got a 100% refund. This outfit takes a don't give a damn attitude toward out of town break down. I wound up with a rental car (that they could not help me with) Chrysler rates them five star --- what ever that means. 01 Nov 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007