Grapevine Dodge - Grapevine, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Have been taking my trucks into this dealer for the last year UNTIL one day I took my 1998 Dodge 1500 in so they could repair the engine and brakes and it came out with a broken AC system!!! The "Service Advisor", Richard, decided to take this opportunity to increase his monthly check by telling me that I was going to leave there with an almost $500 bill to get the AC fixed. But you broke it! Well, it needed a vac and recharge, dye, and a new hose. Hmmm... it was fine when I took it in. Escalated to management which was of NO USE.
Luckily the sales department had called and said they would trade me into a little used car and I wouldn't have to worry about the bill AND I would never have to take it to their service department! WHAT A DEAL!!! Great sales department, STAY AWAY FROM THEIR SERVICE DEPARTMENT.
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=05/08/2007, Date report submitted: May 8 17:05:00 EDT 2007

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I love the Sales Department at Grapevine Dodge. I bought my first mini van there after my 2nd child. I am now in the market to replace my van because we have out grown it. My first stop was Grapevine Dodge. I haven't replaced my van yet, but if they get anything in I like I will go there before anyplace else. The service department is wonderful!! I showed up from another dodge dealership and they got my van in the next morning, they called the rental company for me and they call me on a daily basis and let me know what is going on with my van. I love my Dodge Grand Caravan Sport and if Dodge made a Conversion Van I'd get it in a heart beat. I thing over all all the employees I have dealt with at Grapevine Dodge are great.
Jeff in Service is a wonderful person to deal with along with Zaid in used cars, all the receptionists I have dealt with. there was also a finance associate that helped me, but I can't remember his name, but also very nice. Thank you for a great experience. I actually had fun buying my first minivan.
Number of dealership visits=3, Last visit date=6/30/03, Date report submitted: 09 Jul 2003 01:45

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=6, Last visit date=6/3/03, Date report submitted: 24 Jun 2003 13:41

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
They are either liars or incompetent. I took my car in for a water pump, and they tried to tell me that the oil needed changed, the transmission fluid needed changed, the air filter, .... I pointed out to them that the oil had been changed only 2500 miles before, and the trans fluid only 11,000 miles before. Then they told me that I had to get a $80 radiator flush, and couldn't get just the fluid refilled even though this hadn't been included in the estimate. When I didn't get all the add ons that I know I didn't need they found other parts that "had to be replaced". Also it took 48 hours to get the water pump replaced (24 hours longer than promised) Try a different Dodge dealer.
Bob H      hammond9705<at>hotmail.com
Number of dealership visits=1, Last visit date=May 21, 2003, Date report submitted: 21 May 2003 13:50

Sales=Good, Service=Don't Know, bought there=No, scv_there=No,
The service Dept was good until Ed my salesman didn't do what he promised over the phone. He was suppose to e-mail me back with info on the Dodge Cummins trks that ya'll have in stock in Black, 2500, Cummins HO, storage area in bk, SLT, and possible Larime? I would of been there Fri but if your salesman doesn't say and do what he promises then I have a problem with your company. I don't mean to be ugly, I am just very disappointed with Ed, cause he seemed like a gung-ho type of guy. I am very interested, and very upset with the follow-up ser. I had a customer that I referred to ya'll and that is what he said to me about the sales Dept. So he went to Classic and bought a truck there. Maybe Ed has too much on his plate to keep up with his customers, I do not know? So, now let's talk via e-mail since I hope to try to continue to make a deal? I am a long time Dodge customer, bought 3 trucks in the last 10 yrs, (Bledsoe, Longhorn, Don Davis), I thought I would give ya'll a shot? It is now up to ya'll. I prefer to stay with one dealer, but I do want quality service. Tks for your time. Jerry L. West Cell   682-552-4118
P.S. I have lot's of customers in your area, treat me right and I will refer business to ya'll in return. Ya'll need to do your part too. Starting with me.... I believe word of mouth is the best way to grow a business (it has worked for me-19yrs)  :)
Jerry West      wildwesttx<at>sbcglobal.net
Number of dealership visits=3-4, Last visit date=5/10/03, Date report submitted: 17 May 2003 07:17

Sales=Good, Service=Don't Know,
This dealership was established by the Frank Para folks after they sold their other dealership on 183. This is the second vehicle I have bought from Para and both were good experiences. Both times I felt I was dealt with honestly and with little pressure. Got a real good deal on a 02 RAM 1500 LST 4x4 show room truck. I suspect it was a loss leader to get it out of inventory but from the original dealer adds sticker of $37,000 they came down to $26,300 and change. Anyway the whole thing was low key and comfortable. Can't say they are excellent yet as I've only had the truck a week and haven't dealt with the service department but so far they seem responsive.
Number of dealership visits=1, Last visit date=1/10/2003, Date report submitted: 12 Jan 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: August 17, 2007