Greenspoint Dodge - Houston, TX

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
I bought a dodge caravan from the greens point dealership in houston TX In dec 2003. It is now February and I have yet to received my plates. We called the dealership and left several messages but have not received any help or the plates to date.
Michael Baptiste    all4yu[a]yahoo.com
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Feb 7 10:22:38 EST 2004

Sales=Poor, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
It was horrible, I told the Service Rep Doney Jones at 0715 am when I dropped my truck off the condenser was malfunctioning. He said O.K. He would call me with cost. Even though I called him every hour on the hour to find out what was the deal. He avoided me several times and finally at 1500 I received a phone call from a Mr Winston telling me that my compressor needs fixing after being without my truck all day, still nothing done, he told me what I had already told him. Not only that now my truck door to the driver side does not even open with the alarm key. I wish someone would help me get this truck fixed.
Nichole      nikkyparker2002[at]yahoo.com
Number of dealership visits=3, Last visit date=11/1/03, Date report submitted: Nov 3 01:59:26 EST 2003

Sales=Excellent, Service=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought 4 vehicles from greenspoint dodge over the years. Some problems in the past, like new salesman not knowing much or service not calling back or truck not in stock when promised (but one was found). Over all the past experiences have been 'normal' car purchases. But this last experience was different. Not sure what it is but the experience was very comfortable and professional. Everyone I came in contact with smiled and asked questions showing their desire to help me at each stage (which I did not need). I know that Greenspoint Dodge has been in that location for over 25 years (and some of the property shows it!) but maybe that is why they did not hassle me for a higher profit at each step... lower overhead?? Anyway, If you want a dodge at a low price just go there and ask for Larry Barker (sales manager) and tell em Bill Derrick sent ya.
aderrick3[at]aol.com
Number of dealership visits=6, Last visit date=6/15/03, Date report submitted: Oct 7 16:58:36 EDT 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
We bought a used car on or about 8/16/2003. The salesman AJ was great. The finance person Paul was very friendly and explained everything in detail. We had a small problem with the car and The used Car Manager Jack had us bring it to the service department. They were prompt in repairing the car. I have recommended this dealer to all the people I know.
William J thompson      thehootymaster[at]att.net
Number of dealership visits=3, Last visit date=8/25/03, Date report submitted: Sep 15 12:59:58 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=No,
I must say that I thought this was the worse experience I have ever had in all the times I have purchased a vehicle. The salesman was good, but the finance manager, sales manager and the general manager were the worst set of human beings I have ever spoken with in my life. It all started with us looking at the 2003 dodge ram and we did paperwork for the vehicle but before signing the papers it was definitely understood with the new car salesman, the sales manager, and the finance manager that we were doing a two week hold check for our $600.00 down payment and that if they could not hold the check we would wait until we had the money and come back. They immediately decided that would not be a problem at all. So we go to finance the vehicle with a guy name Paul and he is talking about selling us this and that and talking about his dogs and that was fine but he said that the salesman told him we were doing a hold check and we agreed, we signed all the finance papers and we left. When we left the dealer the radio and the light inside the center roof of the car was not working so the salesman told us to comeback the next day, in which we did. Everything was fine then. We the noticed that the cap on the front right wheel of the truck was missing on friday so we were told to come back on that monday. So we went to the dealer tuesday morning to get another cap and they had taken four caps off another truck and had cracked them trying to put them on so we had to get out the vehicle and let them put on a new tire and another cap, which they did do. This same day approximately two hours later I cannot use my debit card in the grocery store because the $122.00 that I had in my account was overdrawn and I had a balance of $30.00 that I owed to the bank because the dealer sent the $600.00 hold check to chrysler and it was cashed not even two days after we purchased the vehicle. I called dodge and they transferred me to an accountant who said that they did not owe us anything because the check bounced so I told her if it bounced then why does my account show a negative balance and an overdrawn fee so she say she would get the finance manager. We went into his office and he said he was sorry that he went through and that he did not remember us signing a hold check form and we agreed that we did not remember signing one either, but he did admit that the check was suppose to be held. So the he goes to say well I heard the check did not clear so it would not matter and we argued that it did clear and and I also showed the internet printout from my computer that showed the entire transaction including the overdrawn fee. He said that does not mean it cleared so he called the bank and verified that the check did clear and then he apologized and said he did not know how the check got out to chrysler. Of course we were upset and he said he would give us window tint free for all the hassle. So I he tells us that he did not fill out a hold check form for us to sign then I was more upset because of the mistake he made and tried to avoid admitting to it and making it to be our mistake. The finance manager even went as far to say that we should be happy we got a new dodge and besides the dealership got cheated selling us the truck at such a low price so we should not be angry by such a silly mistake. I told him that everything is about money here a dodge and not about the customer and that was really sad and cruel for him to say that in our face. I told him I no longer wanted to speak to him so he went to get the general manager and I told the general manager what he was saying to us and he just looked as if he had no say so. All he said was that the money was taken out of the account and for me to give them another $600.00 check to hold and they would print me out a $600.00 check to deposit so I can buy things that I need and he walked out so rudely. The finance manager came back into the office and said for us to sign a hold check form that we forgot to sign wednesday night so I asked him how were we suppose to know anything about signing a hold check form when he is the one that does the paperwork so he was still blaming us fro the transaction. He then told me to give him a $600.00 check to hold and until then he was not giving me anything. I told him fine and that I did not want there money because I could not take the way they were talking to us as if we were nothing and they had given us something. I asked for my $30.00 check that they owed for the overdrawn balance and told them I would be back for any other overdrafts. A couple of hours later we receive a call from Bill the sales manager telling us he will give us free tint on the two front windows if we give them a perfect survey and bring it to him, but until we bring it to them we cannot get the free tint we said ok. I had to go back the next day on wednesday for another overdrawn check and I told Bill that we did not want the tint he said the offer still stands if we bring the survey and I received my check and left. This was the worst experience in my life and they are all about money and I think the managers need to have classes on respect and courteously for the customer.
I never knew people would be so rude to customers that keeps them in business by purchasing vehicles.
Christina Fulton
Number of dealership visits=1, Last visit date=7-31-03, Date report submitted: 04 Aug 2003 18:46:45

Sales=Poor, Service=Don't Know, bought there=Yes, scv_there=No,
I bought a 1999 Ram 1500 in October of 1999, I got screwed in the financing department, I would have made them take the vehicle back, but I had spent too much money on a spray in bed liner and having the windows tinted, so I took my medicine. Next, it is nearing time to turn in the vehicle which was purchased under the Gold Key Purchase plan ( like a GMAC Smart Buy) I bought a new Dodge from another dealer, Goodson Dodge, of Houston (excellent experience) they inform me that since I bought the '99 on the Gold Key plan that I had to take it back to Greenspoint Dodge. No Problem. I paid the remainder of the term of the financing deal and thought it was all over with. Not so... I can't get anyone at Greenspoint Dodge to do anything about this, the finance company has been harassing me since March 2003, and I'm about to sue both of them. I have contacted the Better Business Bureau and filed a complaint on both. Stay away from Greenspoint Dodge! They have done nothing but screw me since I walked in their front door!
I had no problems with the vehicle except that the dealer (Greenspoint Dodge) took the horn relay out of the truck while it was on the lot, obviously due to the malfunction of the same on another truck, and due to that, when I tried to make them replace it they said that this could not be considered a warranty item since the part was not on the vehicle at the time of service. Can you believe this? I had to buy a F#&*ing horn relay for my NEW TRUCK!! Greenspoint Dodge BLOWS!
Terry Coonrod     tcoonrod<at>msn.com
Number of dealership visits=3, Last visit date=April 23, 2003, Date report submitted: 12 Jun 2003 01:31

Sales=Excellent, Service=Don't Know,
when in for a preowned automobile, was a very pleasant buying experience even though I bought a new 2002 Ram 1500 Lonestar THANKS again Scott and Al.
Date report submitted: 20 Aug 2002

Sales=Avoid, Service=Don't Know,
Dealership sold me a 2001 Dakota Quad Cab with a bent frame, but only told me after I took it back to them to look at a LT FRT Tire Rubbing. I had to call the dealership to be told that. The dealership management seems to have a low customer service limit to make the situation right. Finding more bad stories from previous customers of that Dealership. """WARNING"""""STAY AWAY FROM THIS ONE""""""
Date report submitted: 05 Mar 2002

Sales=Don't Know, Service=Poor,
Very expensive for minor problems - unable to detail where real costs came from. I will NEVER buy a vehicle from them.

Sales=Excellent, Service=Excellent,
This was by far the best vehicle purchasing experience I have had. I got an excellent price on the truck I ordered and they made it a great experience. I have also had a good experience with their service department where they fixed my faulty brake light switch while I waited.

Sales=Excellent, Service=Excellent,
 I took my Dodge Avenger in for service and was waited on promptly. I had submitted a request via the Internet to set an appointment to have a switch replaced on my window. When I arrived it was handled very fast and efficiently. I was told by the service department originally that they do not work off appointments, but since the Internet Sales Manager received my request for an appointment he took care of the situation. Therefore I did not have a very long wait. The part was ordered before hand by the Internet. I think the service department has striven to better the service using the internet instead of just driving up and waiting. I have recommend several friends to use the Internet to set their appointments and have had no complaints from them.

Service dept ignores customer, makes obtaining warranty service an ordeal

Sales=Poor, Service=Avoid,
The service department is pitiful. I have talked to the customer service manager and the general manager for over a month trying to get some of the problems I have with this car fixed. Both of these gentlemen tell me two entirely different things when I talk to them; when I get to talk to them. The general manager has never returned my phone calls. To get warranty service work done takes an act of Congress. If you plan to get work done on your vehicle I would not steer clear of the hassle and go to another dealership.

Sales=Poor, Service=Poor,
Took vehicle in for repair of exhaust leak. They fixed it, then 6 months down the road found out they drilled a hole in the water jacket and didn't tell anyone about it. Called and they were rude to me about taking to someone else to fix.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 20, 2007