Doug Smith Dodge - American Fork, UT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have found this dealership to be very good, I have no problems with having their service department take care of my truck! It has been a good experience working with their staff in all areas of my purchase and maintenance of my vehicle. As far as the truck is concerned, I will come back again and again for new vehicles and repairs. Thanks!
Submitted by: Ed Jones       emj[a]afcity.net
Number of dealership visits=Many, Last visit date=9/25/06, Date report submitted: Sep 27 09:29:15 EDT 2006

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Good sales team, but their techs cant fix the simplest of problems. More often than not the problem was worse.
Submitted by: Withheld by request
Number of dealership visits=6, Last visit date=August 2004, Date report submitted: May 2 13:50:40 EDT 2005

Sales=Excellent, Service=Good, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=4, Last visit date=12/2002, Date report submitted: Mar 3 14:13:26 EST 2004

Sales=Avoid, Service=Avoid, Price quoted me wasn't honored when I arrived to buy vehicle. Service department so bad it's unbelievable. The service writers know absolutely nothing and the techs, well, let's just say they'd do better working at McDonald's. This place is a joke! Go to Larry H. Miller and save yourself some headaches!
Number of dealership visits=6, Last visit date=11/20/03, Date report submitted: 14 Dec 2002

Sales=Poor, Service=Fair, I've given them 3 strikes. Yesterday was the last one. Service department is of little help and knows little less. On first visit, had a small leak from rear passenger axle at 4k miles. Took it to have the seal replaced--two days later, I got my truck back. On second visit, I have a leak from the input seal on the transfer case. They did a little better after I spoke with the head manager and complained about my last visit. Nonetheless, it was not delivered when I was told it would be. On third visit, the manager turned near belligerent after crankcase breather problem in the Unitas. It took another phone call to finally realize I would never return. Gave a quick call to Larry H. Miller and was amazed at the night and day difference of the service departments. Let the buyer beware!
Date report submitted: 27 Aug 2002

Sales=Good, Service=Avoid, I took my truck in for a rattle in the exhaust system you could hear a block away. They had it for 3 days and went to pick it up and was told the tech could not hear anything, Took it back 1 month later It was the catalytic converter for the second time in 38,000 miles on my v-10. I told them it was the same noise as it made the first time. It's taken 2 weeks to get a new one in but last time it took 5 days to put it in and I need my truck. Trans went bad at 12000.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007